Free meeting – Contact us, free customer service: freebox and mobile assistance

Free Customer Service: Freebox and mobile contact and assistance

If none of the solutions mentioned above suits you, you still have the opportunity to go to the Free shop closest to you. Free has a network of shops called “free center”, offering an alternative assistance option to its free mobile or freebox subscribers.

Free customer service number

Offers at 08/22/2023 subject to conditions, valid in Reunion according to network coverage and with a compatible mobile. Offers reserved for subscribers residing in Reunion or justifying a stable link with Reunion, subject to reasonable use of services (see tariff brochure). SIM: 10 €.

Calls, SMS, unlimited MMS excluding short numbers, special, surcharged, and SMS/MMS surcharged. Unlimited MMS unless technical impossibility. Unlimited private use between two individuals. Beyond the 35GB/month in 4G for the Free Reunion 5G and 25GB/month package in 4G for the Free Réunion 4G: 0.0019 €/MB package from the metropolis, Europe, DOM and invoicing at the rate in force ( See tariff brochure) from other destinations. Communications from abroad, metropolitan area and DOM within the limits of areas covered by the network of partner operators of Roaming and with compatible mobile.

5G valid in Reunion within the limits of areas covered by the Telco OI network and with offer and mobile compatible. Detailed coverage on https: // mobile.free.RE/5G network coverage in deployment (3.5 GHz and 700 MHz).

4G/4G+ valid in Reunion and abroad within the limit of areas covered by the Telco OI network or Roaming partner operators, subject to 4G/4G+ coverage and with offer and mobile compatible. 4G/4G+ network during deployment.

5g li there = 5g is there

Free 4G meeting package:
Calls from the meeting to the fixed and mobiles of Reunion, Metropolis, Dom and to the fixeds of Europe, Switzerland and Andorra. SMS from meeting to the mobiles of Reunion, Métropole and DOM. MMS from the meeting to the mobiles of Reunion. 120GB in 4G/4G+ in Reunion (reduced flow beyond). Calls, SMS, MMS from the metropolis, Europe and DOM to the fixed and mobiles of the metropolis, Europe, DOM and the meeting. 25GB in 4G from the metropolis, Europe and DOM (beyond 25GB: 0.0019 €/MB).

Free Réunion 5G package:
Calls from the meeting to the fixed and mobiles of Reunion, Metropolis, Dom and to the Mobiles of the USA, Canada China and to the fixed of 100 destinations. SMS from meeting to the mobiles of Reunion, Métropole and DOM. MMS from the meeting to the mobiles of Reunion. 210 GB in 4G+/5G in Reunion (reduced flow beyond). Calls, SMS, MMS from the metropolis, Europe and DOM to the fixed and mobiles of the metropolis, Europe, DOM and the meeting. 35GB in 4G since the metropolis, Europe, Dom, South Africa, Algeria, Argentina, Armenia, Australia, Bangladesh, Belarus, Brazil, Canada, China (excluding Taiwan, Hong Kong, Macao), Cyprus of the North, Colombia , Comoros, Costa Rica, United Arab Emirates, United States (including Alaska and Hawaii), Faroe (islands), Georgia, Guernsey, Man, American Virgin Islands, India, Israel, Jersey, Kazakhstan, Macedonia, Madagascar, Malaysia , Mexico, Monaco, Montenegro, New Zealand, Uzbekistan, Pakistan, Puerto Rico, Russia, Senegal, Serbia, Sri Lanka, Switzerland, Thailand, Tunisia, Turkey, Ukraine and; Beyond the 35GB: 0.0019 €/MB from the metropolis, Europe, DOM and invoicing at the rate in force from the other destinations.

Destinations fixes incluses pour le Forfait Free Réunion 5G : Açores, Afrique du Sud, Iles Åland, Alaska, Allemagne, Andorre, Angleterre, Argentine, Australie, Autriche, Bahamas, Bahreïn, Baléares, Belgique, Bermudes, Brésil, Brunei, Bulgarie, Iles Caymans, Canada, Canary Islands, Chile, China, Cyprus, Colombia, South Korea, Corfu, Costa Rica, Crête, Croatia, Cyclades, Denmark, Scotland, Spain, Estonia, United States, Faroese, Finland, Gibraltar, Greece , Guadeloupe, Guam, Guernsey, French Guyana, Hawaii, Hong Kong, Hungary, American Virgin Islands, India, Ireland, Northern, Iceland, Israel, Italy, Japan, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Madeira, Malaysia, Malta, Island of Man, Northern Mariannes Islands, Martinique, Mayotte, Metropolis (France), Monaco, Norway, New Zealand, Panama, Easter Ile, Paraguay, Pays de Galle, Netherlands, Peru,Poland, Porto Rico, Portugal, Czech Republic, Romania, Russia, Saint-Barthélemy, Saint-Martin (FR), Saint-Martin (NL), Samoa (US), San-Marin, Sardinia, Sicily, Singapore, Slovakia, Slovenia , Sweden, Switzerland, Taiwan, Thailand, Trinity & Tobago, Vatican, Venezuela.

Dom: Guadeloupe, French Guyana, Martinique, Mayotte + Saint-Barthélemy, Saint-Martin, Saint-Pierre and Miquelon only in roaming (except Internet, not available).

Europe: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia and Sweden.

Recommended hands -free kit

Free Customer Service: Freebox and mobile contact and assistance

Emmanuelle

free customer service

You have questions about your Free Subscription or wish to take out an offer from the operator ? Your freebox is broken and you don’t know what to do ? All these procedures can be carried out with free customer service, by phone, online or by mail ! Summary of the various free assistance services in our guide.

Free customer service: the summary

Customer service phone number 3244
Subscription By phone or online
Abroad +33 1 78 56 95 60
Free Commercial Service 1044

Information noted on 06/14/2023

How to contact Free by phone ?

Contact Free Customer Service

Contact Free Customer Service By phone is undoubtedly the easiest and fastest way to get an answer to your questions and resolve a possible problem as soon as possible.

It is important to know that the free number to contact is not the same depending on whether you are a customer or not, and whether or not you are abroad.

  • 3244: the phone number to contact if you are free customer.
  • 1044 : the phone number to call if you are not yet free customer and that you want to subscribe.

You are already a free customer ? Contact the 3244

THE Free Assistance Service can be reached at 3244 ::

  • If you want to have information about your telephone consumption.
  • To call on Free Technical Assistance.
  • To obtain a Freebox assistance or free mobile.
  • To exchange your equipment in case of Freebox breakdown.
  • If you want terminate your free subscription.
  • In the event of a problem related to your Free messaging.

This free number is accessible 7 days a week, from 7 a.m. to midnight. On the other hand, the service is closed from December 24 (6 p.m.) to December 26 (7 a.m.) and from December 31 (6 p.m.) to January 2 (7 a.m.).

Contact free number free ? A call to the Hotline Free At 3244 From a freebox line has been billed the price of a local call, it is therefore included in your Freebox package (this is a free free customer service number)). On the other hand, if you call from the line of another operator, remember to consult the latter’s pricing grid in order to know the price of a local call. The waiting time is free from any operator.

What time contact Free Customer Service on the phone ?

THE 3244, Free Customer Service phone number, can be reached by 7 a.m. to midnight, every day Except at Christmas and New Year’s Day. Although the number can be reached most of the time, there are time slots when it is best to call for wait for a long time And pay cheaper The price of the call to this issue.

During the off -peak hours Your waiting time will be much shorter and you will only pay your communication € 0.078 Then € 0.014 per minute. If you call during full hours, The price of your phone call will be upon € 0.078 Then 0.028 € per minute and you may have to wait longer. Note that these prices only apply to free non-clients: operator subscribers can call free customer service free. Here is When to call Free customer service on the phone:

  • Off -peak hours : between 8 a.m. and 7 p.m., Monday to Friday.
  • Full hours : of 7 a.m. to 8 a.m. and from 7 p.m. to midnight on weekdays and Saturday and Sunday all day.

Call free customer service in off -peak hours to spend long minutes waiting for your call to be taken care of ? Favor off -peak hours To contact the Free Customer Service. By calling between 8 a.m. and 7 p.m. Monday to Friday, your waiting time will be considerably reduced And you will only pay € 0.014 per minute (against 0.028 € in full hours).

You have not yet subscribed Free ? Subscribe to 1044

You wish to take out a free offer or obtain information on the operator ? Compose the 1044 , who is free free customer service number, To reach the sales department. This free number can be reached 24 hours a day, 7 days a week. This Hotline Free is open during holidays and holidays.

A call to the sales department is invoiced the price of a local call from a free line, that is to say that it is included in the package (free free number). If you call from another operator’s line, the price of a local call may vary. Again to check the operator’s price grid in question.

Free Portability No need to terminate your current subscription if you want to change operator without changing the phone number ! Simply get your Rio code by phone at 3179 and send it to Free who will then take care of the termination procedures with your former operator. Thanks to the Free Portability From your line, you can keep your number.

Contact Free by phone from abroad

Contact Free to L

You are currently abroad and you wonder how Contact Free Customer service by phone ? The special numbers mentioned above (3244 and 1044) are unfortunately not available from abroad.

To contact the Hotline Free from abroad and join the Free Customer Service, You will then have to compose the +33 1 78 56 95 60, At the cost of a classic call to France.

Contact Free after having terminated

After one Free termination, You are no longer considered as a free client. You can therefore no longer call the free customer service number to the 3244. In this case, it is possible to join the 08 92 13 51 61. However, this issue has a bad reputation due to high waiting time which is associated with it, as well as call price that 0.34 € per minute. Note that when you call this number, you also pay during your waiting time. Since you are no longer a free customer, you can reach the phone number reserved for free-clients by calling the 1044 at the cost of a local call.

Contact free online customer service

You are a follower of the web and prefer to contact Free customer service By internet via your free customer area ? To do this, several possibilities are available to you.

Online free assistance

The operator has a site ofFree assistance which allows you to contact the Free Customer Service Online via a cat to answer all your questions, whether they concern your Free Mobile subscription or theFreebox assistance.

To access Free online assistance, follow the following steps:

  1. Go to the Free website.
  2. Choose the section Assistance.
  3. Then select the Practical sheet linked to your problem and find – possibly – the solution.

Face to free: customer service in visio

THE “Face to free”Is an innovative service that allows you to contact a Free Customer Service Advisor by means of videoconference via a real-time visual and audio conversation in real time !

End of the face to free Face to free is now not available. To maintain you with a free advisor, You can call it 3244, go to Free point of sale or contact your operator via your Online free customer area or on Facebook and Twitter social networks.

Despite the closure of its face to free service, the operator deploys Free proxy Since 2019, a Proximity customer service.

Proximity customer service Free Proxis

Since 2019, Free has been implementing a new Proximity customer service called Free proxy. The objective is to offer a personalized customer service and adapted to free subscribers by having the same advisor who takes care of the problem of the phone call to the intervention on site. So if you call the 3244 Or if you send a Online chat message from the free customer area from a area covered by free proximity, A member of a local team will support your call and will then take care of the intervention at your home to solve your problem if necessary.

The free customer area

You can also report your problem via “My free account“On theFree Customer Space online. You will have to bring your phone number and password and then go to the “Contact us” section.

Free customer service on social networks

Free Technical Assistance also listens to you on social networks, on its Facebook page and Twitter. Free advisers respond to your messages from 8 a.m. to 10 p.m. Monday to Friday and 9 a.m. to 6 p.m. Saturday and Sunday.

Loss or theft of your phone ? Remember to deactivate your SIM card from your free customer area on “My free account”. A new SIM card will then be sent to you to your home. The costs related to this request amount to € 10 and will be deducted from your next free invoice.

Contact free customer service by mail

If you wish to make a complaint, make a termination Free mobile or notify a Freebox breakdown, You can also contact Free by mail indicating the name of the address followed by the address, as follows:

Free

Service Complaint / National Consumer Service / Commercial Service

75371 Paris Cedex 08

You can also carry out your free mobile termination or report your Freebox failure by fax to the following number: 0899 90 5000 (Call price + 0.80 €/min).

If none of the solutions mentioned above suits you, you still have the opportunity to go to the Free shop closest to you. Free has a network of shops called “free center”, offering an alternative assistance option to its free mobile or freebox subscribers.

Can we contact Free by email for a complaint ?

Free does not have No email address To make a complaint. The operator encourages his subscribers to contact him directly by phone and expose his problem to an advisor.

Free Customer Service Quality

It is the arcep (regulatory authority for electronic communications and posts) that is in charge of regularly checking the quality of customer service of the various telephone operators in France. The quality of customer service of an operator is measured through two indicators that are: the Average waiting duration and the lost call rate before putting in touch with an advisor.

Below, we can see an old comparative table of customer service quality according to the operators, in terms of waiting time and percentage of lost calls before the connection with an advisor.

Average waiting time and percentage of lost calls according to operators

Operator Average waiting time Percentage of lost calls
1 minute 5 seconds 35%
3 minutes 38 seconds 17%
54 seconds 13.3%
3 minutes 4 seconds 8%

Information noted on 02/01/2023

Now, theArcep no longer takes into account these two indicators linked to response time and lost calls in its annual file on operators. Indeed, these indicators which were supposed to objectively reflect the performance of customer service and technical assistance, were based on high dependence on the information systems of each operator.

However, by collecting information, we can say that Free Customer Service offers quick responses to its customers and provides a lot of information thanks to its Online assistance space. At the house of Orange, Customer service is one of the best among the many operators on the market. Concerning Bouygues Telecom And SFR, They would be just behind Orange and Free in terms of customer service quality. Indeed, it seems that the waiting time to have a phone advisor is longer than at Free.

Even if Free has failed to catch up in the face of other operators in terms of quality of coverage of the mobile network, it exceeds the majority of its competitors with regard to the average waiting time before the connection with an advisor.

In addition, unlike its direct low-cost competitors, Free offers subscribers of a Free Mobile offer, the possibility of benefiting from a free Free Mobile Customer Service responsive, where Red and Sosh only offer a cat assistance service.

Free also obtained the NF certification which guarantees:

  • Home
  • The compliance of the information provided to the customer
  • Process processing
  • Respect for contractual commitments
  • Qualification and training of staff
  • Complaints
  • Taking into account customer satisfaction

Frequent questions about free customer service

How to contact Free Customer Service ?

To contact the Free Customer Service At phone, Different numbers exist depending on the situations. If you are free client, you can call free THE 3244. If you are not not free subscriber, The number to compose is the 1044 (The cost of the call is 0.078 € then 0.014 € per minute in off -peak hours from Monday to Friday from 8 a.m. to 7 p.m. or 0.028 € per minute the rest of the time). From abroad, You must call the following phone number: +33 1 78 56 95 60 (Price of a call to France). Free Customer Service will answer your calls for 7 a.m. to midnight, every day.

The phone call is not the only option, you can also go through the Internet to contact Free Customer Service, including your Online free customer area (section “My free account”)). You can also contact your operator thanks to Twitter and Facebook social networks : a free advisor will answer you in Private message from 8 a.m. to 10 p.m. Monday to Friday and from 9 a.m. to 6 p.m. on weekends.

What is free customer service phone number ?

THE 3244 is the phone number reserved for Free customers. THE 1044 is the commercial service of Free and allows you to subscribe to the offers of the operator. The call is Free from a free line and costs 0.078 € + 0.014 €/minute in off -peak hours (from 8 a.m. to 7 p.m. per week) or 0.078 € + 0.028 €/minute in full hours. To call from abroad, compose the +33 1 78 56 95 60.

What time call free customer service ?

Free customer service can be reached every day from 7 a.m. to midnight. It is best to call during off -peak hours, that is to say 8 a.m. to 7 p.m. Monday to Friday. If you want to shorten your waiting time, favor a call The afternoon on weekdays between 2 p.m. and 5 p.m.

What is the email address of the free customer service ?

It does not exist No email address to reach free customer service. You cannot therefore make a complaint by email to your operator. To contact your operator, you can compose the free customer service number 3244 (from 7 a.m. to midnight every day), use the section “My free account” of your Online free customer area or go through social networks From your operator (an advisor will answer you from 8 a.m. to 10 p.m. Monday to Friday and from 9 a.m. to 6 p.m. on weekends).

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