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Contact Samsung customer service

Monday to Saturday from 9 a.m. to 8 p.m.*.

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With the Smart Repair service, take advantage of a service and repair carried out by experts.

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Before contacting assistance

The answer to your question may already be available on our site. Do not hesitate to consult the information below.

  • frequently asked Questions
  • Manuals
  • Help for promotions
  • Online repair

frequently asked Questions

Find the answers to the most frequent questions on your mobile, TV & Audio and household products.

Manuals

Download the latest drivers, manuals, firmwares and software for your products.

Help for promotions

You have bought a Samsung product eligible for a refund offer and you want to benefit from it and/or follow your request, click below.

Online repair

You can apply for repair outside the warranty and/or follow the progress of an online repair.

Self-assistance

Self -repair

Find out how to get the original spare parts to prepare yourself (out-of-warranty devices) some of the latest Samsung devices.

Samsung community

Visit the Samsung community to enjoy the tips and advice from other users – 24/7.

Remote service

Download the Smart Tutor app for assistance wherever you are as if you were in a Samsung service center.

Samsung Members

Use the SAMSUNG MEMBERS application to diagnose your SAMSUNG device (smartphone, tablet or connected object), or send an error ratio to our assistance team.

Samsung Shop

Phone

For any questions related to the purchase or rental of a product on the official Samsung Shop store.
Monday to Saturday from 9 a.m. to 8 p.m.
At the national rate in force.

Live cat

Monday to Saturday from 9 a.m. to 8 p.m.*.
During your navigation on Samsung.com, our agents remain available via the cat logo at the bottom right of your screen.

*Acceptance of cookies is necessary to exchange with our experts via the live cat.

E-mail

We will answer you within 2 working days.

FAQ Shop

All the answers to your questions.

Product support

Live cat

Monday to Saturday from 9 a.m. to 8 p.m.*.

*Acceptance of cookies is necessary to exchange with our experts via the live cat.

E-mail

We will answer you within 2 working days.

Applications and services

Samsung Account – Find My Mobile – Galaxy Store/Themes: 08.05.22.00.59

Samsung Health Monitor – Samsung Wallet: 01.83.82.04.09

Samsung Rewards: 08.05.50.45.04

Deaf and hard of hearing accessibility

Exchange by Live Chat, in completed spoken language, via transcription or in French sign language (LSF) with an advisor.

Phone

To facilitate the grip remotely please install Smart Tutor.

For any questions related to a product, its use, its repair as well as for requests related to reimbursement offers.
From Monday to Saturday, 9 a.m. to 8 p.m. At the national rate in force.

For any questions about printers, please consult the HP website.

Samsung approved service centers

Find the service center closest to you.
Whether for repairing or helping and advice, more than 70 Samsung approved centers in France are there to help you.

Assistance for professionals

Phone

For assistance adapted to your business.
Monday to Friday from 9 a.m. to 6 p.m.

Business support

All assistance solutions for professionals.

Resort to mediation

In accordance with article L. 612-1 of the Consumer Code, you can use free of charge at the mediation service of the Center for the Consumption of Consumption of justice conciliators (CM2C), which we note, via the form, by e-mail by contacting [email protected] or by post to CM2C address – 14 rue Saint Jean – 75017 Paris, for any complaint.

It is recalled that the use of mediation is only possible on the condition that your complaint has not been examined beforehand by a judge or another mediator, and that it has already been the subject of an appeal with our customer service.

Mediation does not apply to disputes between professionals.

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Contact Samsung customer service

Here are the details to call Samsung customer service for free with its non -surcharged phone number. This information was found on the site, the CGV of the company or provided by the NonsurtaX community.com: Tell us via the voting system below if the number worked so that we correct if necessary !

Free number
Telephone menu
Contact means
Disputes and complaints
Frequently asked Questions
TRO SAMSUNG
Accessibility

An important question or complaint?

An important question or complaint?

Call Samsung and save at

An important question or complaint? Call Samsung and save at

Non -surcharged number:

This non -surcharged telephone number to call Samsung (which corresponds to the surcharge 0825086565) is free from a landline and a mobile and reachable from abroad

How was the call ?

Internet users’ opinions: 82.33 out of 100 based on 645 votes

The Samsung telephone menu

Before talking to a Samsung advisor you will have to use a voice menu, save time by discovering it below:

Type 1 if you are an individual
Type 2 if you are a professional
• If you want to be related to customer accounting type 1
• If you want to be put in touch with the administration of sales type 2
• For any other request type 3

All means to contact Samsung

Samsung has only one phone number. He has social networks, emails, etc . Depending on your situation one line can be more suitable than another. To help you contact Samsung, here is a summary table of different channels to reach customer service:

The best ways to reach Samsung
✈ Call Samsung from abroad +33144047000
�� Sourd and hard of hearing LSF – LPC – Your

Other means replacements The Telephone Block ————>

Dispute or complaint:
Samsung consumer service and mediator

In the event of a Samsung problem you must first contact Samsung customer service to the phone number 0144047000

frequently asked Questions

What are the Samsung customer service hours ?

You can reach an advisor from Monday to Friday from 9:00 a.m. to 7:00 p.m

How to contact Samsung customer service from abroad ?

If you are outside France, abroad, you can contact customer service at +33144047000, call billed at the cost of a communication to mainland France. To know this price, look at the SMS received during the border passage. Watch out for time difference compared to customer service opening hours !

Accessibility

You are deaf or hearing?
Samsung provides deaf and hard of hearing a dedicated space to contact a specialized customer service advisor.

LFPC spoken French language composed

To exchange with a Samsung advisor speaking in the French language completed.
Hours: Monday to Friday from 10 a.m. to 12:30 p.m. and from 1:30 p.m. to 5.30 p.m

LSF French sign language

To exchange with a Samsung advisor speaking in French sign language.
Hours: Monday to Friday from 10 a.m. to 7 p.m. and Saturday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m

Simultaneous written transcription

To chat with a Samsung advisor in writing or with simultaneous written transcription.
Hours: Monday to Friday from 10 a.m. to 7 p.m. and Saturday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m

This service is provided by the company: DEAFI

Other contact sheets for Samsung

Here are the companies whose name coinant with the one you are looking for. They can be useful in your search for a non -surcharged phone number to be able to reach it for free and abroad:

Company Address Number
Samsung 0144047000
Samsung 0144047000
Samsung 0148630000
Samsung Customer Service 0148630000

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