The best way to contact SFR by phone for free, contact SFR customer service – Number: 01 86 65 29 81

What is the SFR customer service number? 01 86 65 29 81

If you want Subscribe an SFR offer, You can also contact a Selectra advisor. To do this, click the button below.

Free customer service phone number free

Contact SFR

contact.com identified 11 services at SFR. Click the service name for more details or the phone number to call SFR.

SFR customer service and assistance 1023
SFR Mobile and box sales service 1099
SFR complaints service Register
SFR Mobile Vocal Server 963
SFR Vocal Server Fixed and Box 0805701801
SFR Altice campus seat 0185060000
Call SFR from abroad +33610001023
Call SFR Business 1024
Contact SFR via social networks Facebook, Twitter, Forum
Call SFR from abroad +33610001023
SFR Service Sign Language https: // assistance.SFR.Fr
Go to SFR store https: // shop.SFR.Fr/

Contact SFR Customer Service and Technical Assistance

For SFR (Fiber, ADSL, Numéricable, RMC) and SFR Mobile subscribers you can call customer service to 1023 (free from a SFR line) Monday to Friday: 8 a.m. – 10 p.m. This SFR service manages your contract, termination, change of offer but also troubleshooting in the event of a breakdown or need for assistance.

Contact SFR Sales Service

To subscribe to a SFR Mobile or SFR Fiber/ADSL you can call a seller at 1099 From 9 a.m. to 10 p.m. 7 days a week. You can also find out about your eligibility and the offers of the moment.

Make a complaint against SFR

A problem or a dispute concerning the SFR invoice ? , The regulations, the reimbursement, the equipment, an intervention, the quality of the customer relations, a network cut, an abusive canvassing or a scam ? How to make a complaint with SFR in three stages:

  • Call the SFR consumer service to the non -surcharged number: 1023
  • Send a registered letter LRAR to the SFR BOX and FIBER TSA customer service 73917 62978 Arras Cedex 9
  • Enter the telecom mediator: https: // www.Mediation-Telecom.Org/Sear-the-mediateura. It is important to communicate your identifying phone number in the LRAR.

Call the SFR vocal server for mobile line

SFR Mobile automated customer service number is the 923 . It is available 24/24 hours 7/77j for free from your SFR mobile.

Call the SFR voice server for fixed line and box

The telephone number of the automated customer service box and the SFR mobile fixed line is the 0 805 701 801 . It is available 24 hours a day 7/77j.

Contact the SFR headquarters in Paris

The siege of SFR is that of Altice the parent company. You can reach the standard at the phone number 0185060000 (not surcharged) or go there to:
French Radiotelephone Company – 1 square Bela Bartok 75015 Paris for any administrative, accounting or recruitment question .

Join an SFR advisor via social networks

SFR has its own https forum: // forum.SFR.fr/ For the community to help each other but the answers are not guaranteed by an SFR advisor.

You can also get assistance via Twitter and Facebook social networks

Call SFR from abroad

To reach SFR abroad, call the non -surcharged telephone number +33610001023 Also valid in France (Tip NonsurtaX.com).

Call SFR Business

Pro customers must call the SFR special service to 1023

SFR company customers can reach the SFR Business service to the phone number 0811 907 907 Or 907 .

Users of SFR Business lines can call the 1024 From Monday to Friday from 8 a.m. to 8 p.m. Saturday from 9 a.m. to 5 p.m.

Contact SFR in sign language

The deaf and hard of hearing service a free SFR service. It is available on computer at https: // assistance.SFR.fr/contact/#nav = han.

Go to an SFR store

You can go to an SFR store to try phones, subscriptions, advice, SFR box or mobile and numbable assistance.

What is the SFR customer service number ? 01 86 65 29 81

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SFR customer service

In the event of a question on an SFR offer or problem with its line, it is possible to call SFR to reach an advisor. What is the SFR customer service number ? Is there a sales service or a SFR technical service ? Discover in this article everything there is to know about SFR customer service.

Speak with an SFR advisor 01 86 65 29 81

You want to talk to an SFR advisor ? You can do Recall by an SFR advisor in order to support you in your efforts. Be recalled

  • The essential :
  • The 6,000 SFR customer service advisers can be reached by phone by making up the 1023 or 09 70 83 10 23 (Free call from a fixed position or a mobile) from Monday to Sunday from 9 a.m. to 9 p.m. The operator also offers a commercial service at 1099 Available Monday to Saturday from 8 a.m. to 8 p.m
  • SFR was elected customer service of the year 2023 in the category “Communicating solutions for individuals – BVA study.
  • According to the ARCEP customer satisfaction observatory dating from April 2023, 80% of customers were able to solve their problem After contacting a SFR customer service advisor.

You wish to reach an SFR advisor by phone, but you don’t know how to do ? Which number SFR call for a subscription ? And from abroad ? What are the SFR customer service hours ? Find the answers to all these questions in the table below.

Recapitulative of SFR numbers free to contact if necessary

Service Phone number
SFR customer service 1023 or 09 70 83 1023
SFR customer service from abroad +33 6 1000 1023
SFR sales and technical service 1099
Information and subscription 01 86 65 29 81

What is the SFR Box and Mobile Customer Service Call number ?

In mainland France, to contact the SFR Box and SFR Mobile customer service, you just have to compose the 1023 . The call is free of your SFR line. It’s a SFR number unique for customer service, grouping box and mobile.

If you call customer service from another phone, your SFR Call will however be billed at the local rate. It means that :

  • If the line with which you call benefits Unlimited calls, You don’t pay anything.
  • If this line does not benefit not unlimited calls, You pay the same price as a classic call in mainland France.

The pricing of the call begins as soon as an advisor takes your call. The waiting time is whatever happens free.

From abroad And outside mainland France, you can always contact SFR customer service by phone, but the number to be composed is not the same. You must compose the +33 6 1000 1023 .

The call is billed as an appeal to mainland France. The price of your call is established by SFR Voyage and depends on the country in which you are at the time of your call.

There are many reasons that justify a SFR Call to customer service. Find the most common below.

  1. Manage your SFR package : Thanks to 1023, you can manage your SFR offer by phone. SFR advisers are indeed trained to add or delete options to your subscription (TV, data, services bouquets) and manage with you everything related to your SFR line.
  2. Better understand your bills : you do not understand part of your last SFR invoice ? SFR customer service is there to answer all your questions about invoicing your various mobile and internet services. It is also possible to pay your bills via 1023.
  3. Report a change : you move soon ? It is important to specify it in SFR by calling the 1023. SFR advisers will be able to indicate the procedure to move your SFR box for example.
  4. Inform you about the SFR catalog : by composing 1023, you can ask questions on the catalog of offers and options offered by SFR, whether you are SFR customer or not. If this is the only reason for your call, we advise you to turn to SFR sales department rather than SFR customer service.

If you want Subscribe an SFR offer, You can also contact a Selectra advisor. To do this, click the button below.

Is there a number to contact the SFR technical service ?

SFR does not make any particular number available to its customers for technical service. For your technical questions, you can compose the classic customer service SFR, that is 1023 .

Thus, in addition to the reasons mentioned in the previous part, the SFR advisers who respond when you call the SFR customer service number are trained for Respond to the following situations.

  1. You have a technical problem with your SFR smartphone.
  2. Your SFR TV decoder does not work or badly.
  3. Your SFR box does not work or badly.
  4. You can’t install your SFR equipment.

Autodiagnosis In the event of a problem with your SFR box, you can connect to your SFR customer area or to your SFR & me application Carry out a self -diagnosis of your equipment.

NUMERO SFR: How to join the SFR sales department ?

The SFR sales department can be reached by making up the 1099 (Available 7 days a week, 9 a.m. to 10 p.m.). The SFR number is free from a fixed position.

You can compose the 1099 for Obtain information on SFR Box and SFR Mobile offers. Advisors on the phone are trained to answer all your questions about offers and options. You can so call them to subscribe to an SFR offer or option.

If you want Subscribe an SFR offer, you can also Contact Selectra . Advisers will help you find the offer most suited to your needs. They will also be able to help you in your subscription procedures. To do this, just click the button below. This service is available Monday to Friday from 8 a.m. to 11 p.m., Saturday from 9:30 a.m. to 6.30 p.m. and Sunday from 9 a.m. to 5 p.m.

What are the SFR customer service hours ?

SFR call schedule

THE SFR number customer service, 1023, is available Monday to Saturday, 8 a.m. to 10 p.m .

SFR advisers are accessible during these schedules, but depending on the time you call, they can be more or less busy and you can wait more or less long. Before calling SFR customer service, it is therefore advisable to find out about The full hours and off -peak hours of the 1023.

Thus, we advise you to call the SFR phone number:

  • Between 8 a.m. and 9 a.m.
  • Between 3 p.m. and 5 p.m.

Conversely, if you want avoid waiting To reach an SFR advisor, we advise you not to call 1023:

  • Between 10 a.m. and 2 p.m.
  • Between 7 p.m. and 10 p.m.

The schedules of the SFR sales department as specified above, the sales department, that is to say 1099, is available 7 days a week, from 9 a.m. to 10 p.m.

What are the other SFR phone numbers to know ?

As a SFR Box or SFR Mobile customer, there are several others SFR numbers that you must know. Find them in the table below.

SFR useful numbers

Services SFR number
Answering machine 123
SFR mobile consumption monitoring 950
Account management 963 from a mobile
06 1000 1963 from a fixed
Recharge your credit 952 from a mobile
0811 900 952 from a fixed
SFR Business Customer Service 907 from a mobile
0 811 907 907 from a fixed
+33,811 907 907 from abroad
SFR Business Commercial Service 0 805 770 303

Discover all other ways to contact SFR in our dedicated article.

SFR after -sales service: the figures for the ARCEP customer satisfaction observatory in April 2023

Now that you know how to contact an SFR advisor in all circumstances, a last question arises. SFR customer service Is it reliable and effective ? According to’ARCEP customer satisfaction observatory dating from April 2023 (T1):

  • 59% of customers say they are satisfied SFR customer service and give it a note between 6 and 8 out of 10.
  • 18% of customers say they are dissatisfied and attribute a note of less than 5/10 to the operator’s customer service.
  • BOX customers are 63% to say satisfied by SFR customer service in April 2023 according to the ARCEP Observatory.
  • Mobile customers are 59% say satisfied by SFR customer service in April 2023 according to the Arcep Observatory.

Finally, two figures that may interest you:

  • 80% of customers were able to solve their problem after contacting SFR customer service.
  • 53% of customers were able to resolve their problem after a single call for SFR customer service.

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