Back Market’s Delivery Policy – Packages, how to follow the delivery of a Back Market package? – Get a refund

How to follow the delivery of a pack market market

Back Market offers you the possibility of Choose delivery in relay point. You can collect your package in a post office, a Chronopost agency, a pickup relay or a pickup station. Delivery times may vary depending on the chosen relay point. In general, it takes approximately 14 days for delivery in post office or in Chronopost agency, 8 days for a pickup relay and 3 days for a pickup station. When your package is ready to be recovered, you will receive a notification from Back Market.

Back Market’s delivery policy

Back Market is an e-commerce platform, which allows you to find reconditioned products, at low costs. Therefore, this brand must have a delivery policy that will suit its customers. This is why we decided to explain the Back Market delivery operation.

Package follow -up with back market

First of all, it is important to know that you will be able to Follow your package back market, directly through the platform’s website. To do this, you just have to go to your customer area and then to the tab of your orders. Following this, you will be able to click on the “Follow my package” option. You will therefore get the detail, namely: being prepared or shipped. Know that when a parcel is being prepared, The seller has 24 hours, or 48 hours for smartphones, to validate your order. So, if you have no news after this deadline, we recommend that you contact the Back Market after -sales service, to find out more. Then, when the package is shipped, you receive a summary email, which communicates the tracking number, as well as the tracking link. In some exceptional cases, a package may be lost on the way. Therefore, you will have to reach customer service from the platform, in order to obtain a refund.

Is it possible to modify the delivery address ?

It is possible to be mistaken in the delivery address when ordering on a website. However, it is best to realize it quickly, in order to adapt the right step to follow. Therefore, it is best to cancel your order and redo it afterwards, it will be simpler for the reconditioning platform. Besides, you should know that if Back Market realizes that the delivery address is not correct, the seller can also take the initiative to cancel your order. We will therefore communicate the procedure for cancellation to you, so that it is easier for you. On the one hand, you must go to your Personal space Back Market and more particularly in the tab for your orders. Then you will find the section which allows you to request help. So you can Cancel the order easily.

Back Market package removal

Back market allows you to Program a parcel removal, through DHL. To do this, simply go to the DHL website, to plan the appointment. This will allow you to have the shipping label if you have lost it. Otherwise, know that it is possible to plan the collection of packages directly by calling DHL !

How to obtain a refund ?

Know that Back Market leaves you a right of withdrawal and this, for a period of 30 days. If you exceed this period, know that the item cannot be exchanged, taken up, repaired or reimbursed. However, 30 days is sufficient for you to be reimbursed, so don’t worry. In addition, know that the procedure is simple. Indeed, you just need to reach the after -sales service directly through the site, or by phone. Therefore, Back Market will send you a return voucher at its expense, if the defect comes from the product. If it is only a change of opinion on your part, the return will be your responsibility. Following this, you will receive your refund within 5 days approximately. You will be reimbursed entirely by bank transfer, which normally is rather fast. In any case, know that you will never be reimbursed with vouchers ! Would you like to learn more about Zalando’s delivery policy ?

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How to follow the delivery of a pack market market ?

In this article, we will explain to you in detail how the delivery of a Back Market package takes place. You will find all the information necessary to follow your package, modify the delivery address and obtain a refund if necessary.

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Package follow -up with back market

Once you have ordered on Back Market, It is important to be able to follow the progress of your package.

  1. You can go to your customer area and access the “My Orders” section.
  2. You will find the “Follow my package” option which will allow you to know the status of your order.
  3. You will know if your package is being prepared or if it has already been shipped.

In the event of a problem or delay, do not hesitate to contact Back Market customer service for additional information.

Back Market delivery time

It is important to note that the delivery time may vary depending on the periods and possible unforeseen events. In general, Back Market undertakes to send your package as soon as possible. However, If you place an order after 1 p.m., it will be shipped the next working day. If you have any questions regarding the delivery of your package, do not hesitate to contact Back Market customer service to obtain specific information on delivery times.

Modify the delivery address

It may happen that you need Edit the delivery address of your package. In this case, it is preferable to realize it as quickly as possible to facilitate the steps. To modify the delivery address, you can go to your customer area and access the section “My orders“”. You will find a way to request help and cancel your order if necessary. It is important to note that if Back Market realizes that the delivery address is not correct, the seller may also decide to cancel your order.

Delivery of your article in relay point on Back Market

Back Market offers you the possibility of Choose delivery in relay point. You can collect your package in a post office, a Chronopost agency, a pickup relay or a pickup station. Delivery times may vary depending on the chosen relay point. In general, it takes approximately 14 days for delivery in post office or in Chronopost agency, 8 days for a pickup relay and 3 days for a pickup station. When your package is ready to be recovered, you will receive a notification from Back Market.

Obtain a refund

If you wish to obtain a refund for your package back market, it is important to know the conditions and deadlines to meet. Back Market offers a Right of withdrawal of 30 days. This means that if you change your mind within 30 days of receipt of your package, you can request a refund. To do this, you must contact Back Market customer service through the website or by phone. They will provide you with a return voucher at their expense if the product has a defect. If you simply change your mind, the return costs will be your responsibility. Once your package has been returned and Back Market checked its condition, You will be reimbursed within around 5 days per bank transfer.

FAQ Backmarket

Conclusion

The delivery of a pack market market generally takes place in a fluid and efficient manner. Thanks to the package tracking, you can know at any time when your order is. If you need to change the delivery address, it is best to do so as soon as possible. In the event of a problem, do not hesitate to contact Back Market customer service to get help. And if you want to obtain a refund, be sure to comply with the deadlines and conditions established by Back Market.

Sylvain Potlel

Hello everyone, Hello everyone ! I am Sylvain Potlel and I am editor-in-chief on Se-Faire-Rembourser.Fr. I lead a team of 3 people and I help our readers determined to find a solution or at least the tracks to set, commercial disputes, order cancellation, return request and other termination. All this thanks to methods that work and without false information. I test, I write, I dialogue with companies and I recover your impressions to improve our site every day which allow some of you to get the case. Welcome to Se-Faire-RembourSer.FR, Sylvain.