Additional subscribers

If your price changes, Netflix will send you an email and display a message on your Netflix account to inform you of new prices, at least 30 days before the date of your next price at the new price.

Why your Netflix rate changed

As we add TV series and films and offer new functions, our plans and prices may have to change. We may also have to modify plans and pricing according to changes in local markets, for example local taxes or inflation.

When we modify our plans and our prices, we are constantly looking to improve the Netflix experience and to invest in quality content for our subscribers around the world.

Here are the answers to some frequent questions about prices:

How will I inform me of a price change?

If your price changes, Netflix will send you an email and display a message on your Netflix account to inform you of new prices, at least 30 days before the date of your next price at the new price.

You can also consult the invoicing information page (Billing Details) of your account to check your billing date and the price for your plan.

What to do if I have not received any notice of modification of the price?

If you have not seen the email, please confirm that the email address associated with your account is correct.

If you have not seen the message when you have opened a session on Netflix, it is possible that other person who uses your account has seen it and has already carried out an action.

Where can I compare Netflix’s plans and prices?

You can compare the plans and pricing and change your plan at any time.

Can I keep the old price of my plan?

For the sake of equity for all our members, the new prices will apply to everyone once the modification of the prices announced.

Additional subscribers

A Netflix account can be shared by people who live together in the same home. People who do not live in your home will have to use their own account to watch Netflix. Learn more about Netflix sharing.

The holder of an account can buy an additional subscriber option and invite people outside his home to use Netflix.Consult the article offers and prices to find out the price of an additional subscriber.

An additional subscriber has his own profile, account and password, but the cost of his subscription is paid by the person who invited him to Netflix.

Advantages of the additional subscriber option and differences with a conventional account

Benefits

Additional subscribers benefit from the same advantages as other Netflix subscribers:

• Unlimited access to award -winning content (series, films, documentaries, etc.)).
• Freedom to watch Netflix at home or travel on any device connected to the Internet offering the Netflix application, for example smart TV, game console, streaming reader, TV box, smartphone, tablet and web browser on computer.
• Same video quality and audio as the one enjoyed by the subscriber who invited him.
• Their own profile, account and password.

Differences

Main differences between the account of an additional subscriber and a classic account:

• The additional subscriber can look at Netflix on the device of his choice, but on one screen at a time.
• The additional subscriber can also download titles, but only on a smartphone or tablet at the same time.
• It has only one profile and cannot create others.
  • It can be a new profile or an eligible profile transferred by the account holder who invited the additional subscriber.
  • This profile can have a different age category, but cannot be a youth profile. Learn more about parental control over Netflix.
  • Example: If the account holder has created his account at Costa Rica, the additional subscriber must also create and activate his additional subscriber account in Costa Rica.

  Management of an additional subscriber

  If you need to add an additional subscriber or manage one, follow the steps below according to your role.

  Additional subscriber

  Account owner

  Add or manage additional subscribers

  Add an additional subscriber

  Netflix subscribers benefiting from a standard or premium offer can add an additional subscriber by buying an additional subscriber option.

  • Those benefiting from a standard offer can add 1 additional subscriber.
  • Those benefiting from a premium offer can add 2 additional subscribers.

  Additional subscribers cannot be added to group partner offers or to accounts invoiced by third parties.

  The addition of an additional subscriber takes place in 3 steps:

  1. Buy an additional subscriber option.
     
  2. Invite your additional subscriber
     
  3. Your additional subscriber creates his own account and uses it to watch Netflix.
     

  The instructions below detail the procedure.

  On a web browser

  1. Go to Netflix.Com/Accountowner/Addextramember.
     • You can also access additional subscribers> buy an additional subscriber option on your account page.
  2. Check and confirm the new amount of your payment and the new billing date.
     • The option will not be billed to you as long as you have not confirmed the new amount.
     • Since Netflix is ​​a prepaid service, your billing date will be modified on the basis of the remaining balance of your previous payment.
  3. Select Activate the Additional Subscriber .
  4. Configure your additional subscriber indicating his name, email address and name. (We will use this information to send him the invitation emails.))
  5. Indicate if you want to transfer an existing profile or let the additional subscriber create a new profile.
     • Follow these steps to activate profile transfer when inviting an additional subscriber.
  6. The additional subscriber receives an email from Netflix containing a single invitation link (you will receive a notification as soon as the additional subscriber has activated his account).
     • You can also click on additional subscribers> Manage additional subscribers to copy the invitation link and send it directly.

  From a TV

  Select a profile. If you see the message to continue sharing your account with another person, please add an additional subscriber, proceed as follows:

  1. Select Find out more .
  2. Choose activate the additional subscriber or access Netflix . (The new monthly amount to be paid and the new invoicing date are displayed.))
     • If you select activate the additional subscriber, the new monthly amount will be debited to you on the new invoicing date.
  3. You will see the message more than a step: which is your additional subscriber ? Select next .
  4. Enter the additional subscriber phone number and select Send .
     • We will then send him an SMS containing an invitation link valid for 24 hours.
     • Select access Netflix to return to the service home page.
  5. The additional subscriber only has to press the invitation link to create an account and name his profile. He can then take advantage of Netflix !
     • You will receive a notification once its account is activated.

  To transfer an existing profile, follow the instructions in the “Web browser” section above.

  Add an additional subscriber to an account billed via a group offer or a third -party partner

  Additional subscribers cannot be added to group partner offers or to accounts invoiced by third parties.

  If you change payment methods so that you can add additional subscribers, you must wait for your next Netflix renewal date to be able to do so.

  Associate a group offer with an account with additional subscriber

  If your account has additional subscriber (s) and want to switch your payment method on the group offer of a partner, you can associate your account by following the instructions of Netflix and your operator. Given that it is impossible to add additional subscribers to partner group offers or to accounts billed by a third party, we will immediately cancel your additional subscribers upon activation of the grouped offer. These will receive confirmation by e-mail.

  Transfer a profile to the account of an additional subscriber

  When buying an additional subscriber option, you can transfer the existing subscriber profile so that it keeps its recommendations, its history, its list, its saved parts, its settings, etc.

  From your browser, follow the steps below to transfer a profile when buying an additional subscriber option:

  1. Access Netflix.com/YouracCount and identify yourself.
  2. Go to additional subscribers>Buy an additional subscriber option .
  3. Follow the above steps of the “Add an additional subscriber” procedure.
     • To the question what profile should the person use ? , Select the existing profile you want to transfer to be able to offer it to your additional subscriber.

  Change additional subscribers and delete the current

  You can replace one additional subscriber with another at any time, within the limit of twice per invoicing period.

  • The current additional subscriber will immediately lose access to Netflix.
  • You can always add the person again to an additional subscriber option available, or this one can create their own account.

  

  From a web browser, follow the steps below to modify an additional subscriber:

  1. Go to Netflix.Com/Manage extramembers.
     • You can also access additional subscribers> Manage additional subscribers on your account page.
  2. Select Delete the beneficiary .
     • If your additional subscriber has not activated his account, select Cancel the invitation .
  3. Confirm that you want to delete the additional selected subscriber.
  4. Confirmation is displayed at the top of the page and is sent by e-mail to you as well as the additional subscriber.
  5. You can invite another person by selecting Configure the invitation .

  Cancel an additional subscriber option

  You can cancel an additional subscriber option at any time.

  • Once the option has been canceled, the additional subscriber can look at Netflix until the end of the current billing period.
  • You can always add the person again to an additional subscriber option available, or this one can create their own account.

  

  From your browser, follow the steps below to cancel an additional subscriber option:

  1. Go to Netflix.Com/Manage extramembers.
     • You can also access additional subscribers> Manage additional subscribers on your account page.
  2. Select Cancel the option .
  3. Select Cancel the additional subscriber option on the next screen.
  4. You will see a confirmation at the top of the page which indicates the last date on which your additional subscriber can watch Netflix. Yourself and the additional subscriber will also receive a confirmation email.

  Reactivate an additional subscriber option

  If you cancel an additional subscriber option while your billing period is not completed, you can return to this cancellation and restore access to the additional subscriber by reactivating the option.

  Additional subscribers cannot reactivate the option or use your payment method.

  From your browser, follow the steps below to reactivate an additional subscriber option:

  1. Go to Netflix.Com/Manage extramembers.
     • You can also access additional subscribers> Manage additional subscribers on your account page.
  2. Select restart .
  3. A message at the top of the page will confirm the reactivation of the additional subscriber option. Yourself and the additional subscriber will also receive a confirmation email.

  If you have canceled an additional subscriber option and the invoicing period concerned is completed, follow the instructions in the section “Add an additional subscriber” above.

  Cancel the main account but keep the additional subscriber option

  Additional subscribers can only be added as part of a standard or premium offer . If the main account is canceled, any additional subscriber is also canceled.

  Additional subscribers cannot be added to group partner offers or to accounts invoiced by third parties.

  Problem resolution