TV+ channel option

Good morning,
@Subscriber-k652824g, it is however indicated on the “modalities of offers”:

TV option +

I only use via the My Canal application via telephone or connected TV, a connection with the option ?

thanks in advance

Community responses

Subscribe-337m2y27 Level 0 11 / 100 points

Author’s name subscriber-337m2y2y27 User published on July 10, 2023 at 10:12 p.m. 3 months ago

Jnai seen recently that we can have the ancient Caal Sat channels on TV option+

Pierrickand Level 4 5000 / 5000 points
Author’s name Pierrickand User published on April 2, 2022 at 9:58 a.m. over a year ago

If you have taken +20 €, it is not only this TV +option, but a change to another subscription offer accompanied by this option (it is only available on offers released since September 2021).

Contact their complaint service from the customer area contact page.

Latyna Level 1 134 / 750 points
Name of the author Latyna User published on April 1, 2022 at 11:49 p.m. over a year ago

It is therefore with this TV+ option that Canal trapped me I remember having seen this message on February 9, 2022 are displayed when I start my decoder. So I took 20 euros for a subscription supplement but I still don’t explain how they could stick a subscription to Canal+Sport and therefore take it to sabotage my Panorama subscription at 37 euros. Beware of your remote control if by megarded to go faster in front of its slowness, you are frantically pressing the OK Canal key the crook will take the opportunity to scam you. I am completely disgusted, disgusted by such abusive business practices.

Emilie54740291 Level 0 12 / 100 points

Author’s name Emilie54740291 User published on January 16, 2022 at 7:57 p.m. over a year ago

The TV + option corresponds to a bouquet of additional channels: see the attached screen copy

How to delete the TV Plus option??

We meet an incident on the display of invoicing this option on the customer area.

This option is well included in the subscription and the withdrawal of the TV+ option in no case does its invoicing.

Do not hesitate to get closer to our customer advisers who will be able to withdraw this option and bring your file back to the service concerned.

I wish you a good day.

Subscribe-221582VB Level 0 11 / 100 points

Name of the author SUBSONE-2221582VB User published on July 26, 2023 at 7:09 p.m. 2 months ago

When I ask to deactivate the TV+ option (online) the form offers me a summary in which I discover that the Izneo option remains included in my subscription and suddenly becomes a payroll at 9.99 €.

JM0805 Level 4 5000 / 5000 points
Name of the author JM0805 User published on June 18, 2023 at 4:24 p.m. 3 months ago

Good morning,
@Subscriber-k652824g, it is however indicated on the “modalities of offers”:

TV option Plus offered for 2 months then 10 €/month terminated monthly (3)
(3) You can terminate TV option more at any time via the customer area
CHANNEL+

–
As it is an option should be done without problem via customer area/subscription/manage my options, as you have to do by unit it .
Then they say:
.

or by contacting Canal+ customer service by phone (a) Monday at
Saturday from 8 a.m. to 8 p.m. and Sundays and holidays from 9 a.m. to 7 p.m. Your> request will be taken into account no later than the month following your request

.
Which proves that they have planned that it does not work, so encourage us to contact an advisor who of course will try to dissuade us from terminating.
Without, alas, specify the free means of contacting customer service, the simplest of which is, for me, to go through customer area/contacts where you can program a reminder by an advisor.
The funniest thing is that I have since September an offer with TV+ with engagement (for a discount of € 1/month) I was able without problem to terminate this option (to start of course from my deadline) but as with Canal There are always “but” seeing me on my schedule billed for the Izneo option:
https: // assistance.canalplus.com/Questions/3163971-Modifie -z-Supprimmez-option-Simplicitis
That being said to return to your problem contact customer service by the free way I give you and come back to tell us the rest .

contact 0.PNG 32 KB June 18, 2023 Treaty
has.PNG 40 KB June 18, 2023 Treaty
Subscribe-k652824g Level 0 11 / 100 points
Name of the author SUBSONE-K652824G User published on June 18, 2023 at 2:38 p.m. 3 months ago

Hello, New customer was written 2 months free for the TV+ option which was checked automatically but they still debit 10 euro.
When I click delete, I come back the next day, the option still present and I can delete it again? So it doesn’t work ?
It is specifying that a surcharging number must be called to delete the option otherwise.

It looks like a crook box, not surprising that many people go on the competition where there are 0 subscription and blah with more option.
To see if reimbursement otherwise I oppose my bank and goodbye canal:/

(because in addition to this aranque, the catalog is a gas factory with all their chain, streaming, vod, impossible to find your way around, the application from Orange is bugger and has no search engine for film (2023:>), the function Continue the film works only if we launch on the MyCanal application and not on the orange box, forgot the simplicity and the low prices from Netflix on Canal+ :))

Pierrickand Level 4 5000 / 5000 points

Author’s name Pierrickand User published on October 21, 2021 at 8:10 p.m. almost 2 years ago Answer R

Contact their complaint service from the customer area contact page.

Jeromestephanie Level 0 16 / 100 points

Author’s name Jeromestephanie User published on October 21, 2021 at 2:35 pm almost 2 years ago response R

Good morning,
I enabled the TV option by mistake+. I was able to deactivate easily, but on the other hand I was taken all the same 9.35 €. How to recover this sum ?I have tel and I was told that she would be donated to me but I have still received nothing. THANKS

JM0805 Level 4 5000 / 5000 points
Author’s name JM0805 User published on October 19, 2021 at 4:52 p.m. almost 2 years ago response R

Good morning,
Thank you Jacques, everything worked normally.

Jacques52623901 Level 0 56 / 100 points

Author’s name Jacques52623901 User published on October 19, 2021 at 3:50 p.m. almost 2 years ago answer R

Indeed I received an email immediately confirming the deletion of the option I wanted .

JM0805 Level 4 5000 / 5000 points
Name of the author JM0805 User published on October 19, 2021 at 3:37 pm almost 2 years ago response R

Good morning,
You’re welcome, @jacques but for other subscribers who can read you it would be interesting to tell us the rest:

• What a message displayed after decoring ?
• Receives an email informing us that it has been taken into account and on what date?

Jacques52623901 Level 0 56 / 100 points

Author’s name Jacques52623901 User published on October 19, 2021 at 3:23 pm almost 2 years ago response R

All my thanks JM805 !