Where is my Sosh order

You will be able to access the monitoring of the progress of your order and follow the Commissioning deadlines of your offer. Indeed, depending on the type of your order, activation and commissioning times may vary.

SOSH Order followed: how to proceed ?

You have just taken out a SOSH mobile package or the Internet offer the Sosh box ? After receiving confirmation from your subscription, you can easily access the SOSH command monitoring via your customer area. How to access the Sosh command monitoring ? How to cancel a sosh order ? Here are all the steps to follow.

• The essential
• SOSH command monitoring is used to consult the summary of his order and follow the progress of its offer.
• To access it, just go to your customer area, section SOSH ORDER FUNCTION.
• THE SOSH order follow -up is accessible within hours of validation of your subscription.

You want to take out a Sosh Mobile offer ?

SOSH Order followed: Steps to follow

As soon as you confirm your subscription or your SOSH order, you will receive a access code by email or by SMS depending on the reception mode you have chosen.

To access the Sosh command monitoring, Follow these few steps:

1. Go to your SOSH customer area, on the operator’s website.
2. Click on the section Tracking control, at the top of your screen.
3. In the box provided for this purpose, enter the access code that you received by email or SMS after validation of your order.
4. Click on To validate.

If you forget your access code, click on the box Forgot your access code just below. Then enter your phone number or email address, depending on the reception method chosen. Finish by clicking on Receive the access code.

Whether you have subscribed to a Sosh mobile plan or an internet offer the Sosh box, the Sosh control steps are the same.

Why go to his Sosh command monitoring ?

To follow your order online

THE SOSH order follow -up Online allows access to all the information relating to your subscription. It is thus possible:

• to access the summary of his order, upon confirmation of it (content of its internet or mobile offer, services and options subscribed, price of the offer, etc.)),
• to see the exact date of order confirmation,
• to access the summary of his personal information (delivery address, billing address, delivery method, etc.) and modify them if necessary,
• to consult the history of its orders placed.

To follow the delivery of your package

Sosh command monitoring also allows you:

• to followprogress of your order, from subscription to activation (or delivery in the event of subscription boxes internet box or mobile phone order),
• to be completed on the approximate activation date of your mobile package or your SOSH box offer,
• to know the delivery date of your SIM card, your SOSH equipment or your mobile or accessory order,
• to follow in real time the delivery of your package in relay point and to know the address and schedules of the relay point.

To follow his move

In the event of a SOSH move, you can follow the progress of Transfer of your Internet offer On your SOSH order follow -up:

• Follow, steps after steps, the progress of your Sosh move to your new address.
• Also follow the transfer of your telephone, internet, and television services.
• Consult the transfer and commissioning times to find out from when you can access the Internet and use your offer.

This section is useful only in the event of subscription to the Sosh box offer. Indeed, a move does not imply any change with a mobile package. You just have to check that your new accommodation is in the coverage area Orange network.

When can you go to Sosh, order followed ?

You can go to your customer area, section SOSH ORDER FUNCTION A few hours after your subscription.

You will be able to access the monitoring of the progress of your order and follow the Commissioning deadlines of your offer. Indeed, depending on the type of your order, activation and commissioning times may vary.

You can therefore follow its progress in real time and contact SOSH customer service in the event of a problem or exceeding.

If the Sosh order follow -up announces that your order has been delivered or that activation has been carried out while this is not the case, you can make a claim with SOSH customer service, online on the Sosh website, by calling the 3976 (or the +33 9 69 39 39 00 from abroad) or by mail At Sosh Customer Service, 33 732 Bordeaux Cedex 9. It is also possible to go to one of the orange shops.

Cancel Sosh order: how to go about it ?

From your customer area, you can go to the cat via Sosh assistance if you want to retract. The service is open Monday to Saturday, 8 a.m. to 8 p.m.

To contact Sosh, go to the operator’s website, section Help and contact ::

1. In Another request ? Tap it here, Come in Cancel order Sosh.
2. Select the subscribed command among mobile, the Sosh or Mobile + Livebox box (although this offer is no longer sold for the benefit of the SOSH box, you can be among the customers who still benefit from this Sosh Mobile + Livebox offer).
3. At the bottom of your screen, click on Chat with an advisor.
4. Enter your name, first name, email address and mobile number.
5. Click on Submit.

You can then chat with a Sosh advisor live.

You want to discover other internet or mobile offers ? You can contact the 09 87 67 37 78. An advisor will respond to you and direct you to the partner offer best suited to your needs. Announcement

Your cancellation must be made before delivery is launched. If your SOSH equipment is delivered to you after your withdrawal request, It is recommended to refuse the package to confirm your cancellation. Otherwise, you will need to carry out a SOSH termination, which can cause costs.

To be assisted by Sosh, you can also use the Sosh tools, section Follow your order, there Faq thanks to type files How to follow the Sosh box command ? or the discussions of the Sosh community (Cancel (retract) following the order of the Sosh / Cancel box (withdraw) following a Sosh Mobile order).

Updated on 08/04/2023

Emmanuelle is in charge of the creation of news and guides for Echosdunet. It deals with many telecoms and pages dedicated to operators.

Where is my Sosh order ?

Access your follow -up of your order By clicking on the link “Follow your order On http: // followed.sosh.Fr/?login = xxxxxxxxxxxx “in the email or SMS received following your order. You can also go to the link followed by order To find out the steps.

How to follow your Sosh consumption ?

1. Dial # 123 # from your mobile.
2. In the Type the number menu corresponding to the Choice Detail Monitoring consumption.
3. Your follow -up consumption Then appears on the screen.
4. Then select the details of the consos of your choice according to the offer you hold.

How to access Sosh ?

The first way to connect to the customer area Sosh is therefore to go directly through the operator’s website. For that, you have to go to the site of Sosh, Then click on the “Customer Space” menu.

How to contact a SOSH advisor by phone ?

To call customer service Sosh, you can Contact SOSH by phone by dialing the number Sosh 3976 from a phone fixed or a laptop. The advisers Sosh are available for any information request, if you prefer to communicate orally.

How to contact a SOSH advisor by phone ?

For Contact SOSH by phone Not surcharged, you can also dial the number Sosh Mobile 740 (from an orange mobile) or 08 (from an orange fixed). The service and the call are free in mainland France. These numbers Sosh will allow you to be linked to the vocal server.

How to have a SOSH advisor by phone ?

To contact Sosh by phone Not surcharged, you can also dial the number Sosh Mobile 740 (from an orange mobile) or 08 (from an orange fixed). THE service And the call are free in mainland France.