SFR mobile subscribers: what to do in case of breakage?, Insurance all mobile causes and tablets | SFR Business

Insurance all causes

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SFR subscriber: what if my mobile is broken ?

Contact your insurer as soon as possible: you must declare your claim within 5 days.

To help you, we have identified the contact number of the various insurers offering breakdown/flight insurance for SFR mobile packages.

I send the documents requested

Send by mail the supporting documents claimed by the insurer.

I’m not trying to repair my mobile

Above all, do not try to repair your mobile alone: ​​it would no longer be supported by your insurer.

I am reassured, my insurer takes care of everything !

I have no mobile insurance and I bought my smartphone from SFR

I have my mobile repaired

Go to the SFR store of your choice to have the damage on your mobile assess.

If your mobile is repairable, a quote will be established: the repair is paying. Subject to the stock available in stores, a mobile will be loaned to you during the period of the repair.

I change mobile

Go to the SFR store of your choice to have the damage on your mobile assess.

If your mobile is not repairable, you can change mobile by benefiting from preferential conditions (offer subject to conditions).

Insurance all causes

The devices of your employees are assured and your efforts simplified, for your tranquility.

All your insured terminals

All brands of supported smartphones

Assured screen breakage

To answer the 1st cause of disaster

Two warranty levels

Replacement repair

Complete protection of your work tools

Because’broken screen represents 69% of claims not covered by after -sales service, SFR Busines offers Protect Ecran, a all cause insurance (1) which includes the repairs of the broken screens, whatever the causes.

And with advanced Protect insurance, you can benefit from prevention solutions adapted to the lines of your mobile fleet, depending on your business imperatives, and you Protect against breakage, breakdown and theft.

You can subscribe to our Mobile insurance, smartphone and tablet at any time in the life of your contract. As with all other options, insurance will appear on your invoice.

Simple procedures

What to do in case of theft ?

Object by calling your customer service at 1024. Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 6 p.m.

Place complaint within 48 hours with police authorities, indicating the references of the guaranteed stolen device (brand, model, IMEI)

Declare the flight to ensure France / SFR Business (2) within 5 days at the latest

What to do in case of accidental material damage ?

Declare the damage to insuring France / SFR Business services within 10 days at the latest

Broken screen insurance | SFR Business

Insurance comparison

Proctect Screen

All types of terminals

2 claims taken charge / year

Replace your screen in the repair center of your choice and SFR Business reimburses you up to € 250 incl

Or you send us your phone and SFR business repair it to you

Advanced protective

All types of terminals

Number of unlimited claims

Replacement with an identical new or ISO terminal within 48 hours

Replacement with an identical new or ISO terminal within 48 hours

Refund of fraudulent communications

Replacement with an identical new or ISO terminal within 48 hours

Replacement with an identical new or ISO terminal within 48 hours

Enterprises that facilitate mobility

A dedicated company company

A complete mobile after -sales service to restore the joint of your employees as quickly as possible in the event of a breakdown of their mobile equipment.

A dedicated company company

A complete mobile after -sales service to restore the joint of your employees as quickly as possible in the event of a breakdown of their mobile equipment.

SAV EXPERT Entreprises, option for mobiles and smartphones
In the event of a breakdown, receive within 24 hours at the address of your choice (in continental France and 72 hours in Corsica) an identical or equivalent terminal refurbished.
SAV ECHANGE Multi companies, option for iPhone
In the event of a breakdown of your iPhone, you extend your warranty up to 24 months and receive within 24 hours to the address of your choice, in mainland France, an identical model refurbished.

Indoor coverage

Create your dedicated 3G network, dimensioned according to your needs, inside your building

Optimize your coverage

Indoor coverage

Create your dedicated 3G network, dimensioned according to your needs, inside your building

To overcome insufficient radio coverage in your premises, SFR Business offers the 3G site covering site. A completely 3G coverage solution, dedicated to your company, which offers an optimal quality network for surfaces up to 4000 m² ! You can receive and make calls everywhere and at any time within your company, up to 120 simultaneous communications, with continuity of service between the antennas.

Mobile recovery

Offer a second life to your mobile on the second -hand market.

How it works ?

Mobile recovery

Offer a second life to your mobile on the second -hand market.

You can recycle your old mobiles thanks to SFR Business.
Available online, our tool recovered mobile and tablets allows you to resell for recycling or for the used market your old smartphones.
After validation of the transaction on the site, you send your mobile via a pre-pronounced envelope, necessarily accompanied by its sale voucher, received in the confirmation email, signed and accompanied by a retrato-verso photocopy of your card identify. Drop and save your package in a post office.
After the tests and the validation of compliance of your product, you will receive within 7 days the amount of the recovery in the form of a transfer or check depending on the modality you have chosen.

vo wifi

Wifi and indoor coverage: how to better capture and guarantee the continuity of the mobile network ?

With the new HQE construction standards and the efforts made to isolate buildings, companies can be faced with an absence of a mobile network within their premises. What are the technological solutions to solve each problem linked to the indoor radio wave deficit ?

For further

Discover our other Internet Business offers

Max de flow fiber

Equip with a very high speed fiber optic internet solution.

LAN WIFI ESSENTIAL

Install a WiFi network in business premises

Business line

To simply replace the analog lines

Legal Notice

1 detail of the offer under the specific conditions of the services in force. Collective insurance contracts n ° AC491306 and n ° AC491305 subscribed by SFR through ensuring France – Insurance broker (in accordance with article L 520-1 II 1 ° B of the insurance code) – SAS with capital From 392,250 euros, the head office of which is 45 rue Denis Papin, Le Tourillon subdivision, Les Milles, 13100 Aix-en-Provence-N ° Orias: 07030561 (www.orias.FR)-RCS Aix-en-Provence B 493 481 881.

2 company subject to ACPR control – 61 rue Taitbout – 75009 Paris, with equity, its capital of 22,469,320 euros. Company governed by the Insurance Code – 572 084 697 RCS Paris. Headquarters: 2 rue Pillet-Will 75009 Paris. Company belonging to the Generali group registered in the Italian register of insurance groups under number 026. These companies are subject to the control of the prudential and resolution control authority, 61 rue Taitbout, 75436 Paris Cedex 09.

Ensuring France intervenes as broker by delegation of equity without having in this regard any exclusivity or being financially linked to the insurer to the insurer. The capital of ensuring France is mainly detained by the American law insurance group ensuring. Assuring France has no contractual exclusivity obligation with an insurance company.

4G mobile network

99% of the population
4G covered

+ of 100 agencies on the network of partners,
Close to your business

ISO certification

Continuous quality approach
ISO 9001 and ISO 14001 certification