Livebox Up package package 10GB

Orange uses its own mobile network. The best mobile network in France according to the 2018 Arcep Observatory. The operator has a wide 4G coverage, and already covers several 4G cities+. Depending on the zone network coverage, the open up 10GB fiber package allows you to surf the internet on your mobile in 4G+, in 4G, or on a lower network. Find out more about mobile networks (4G, 4G+, etc.).

Orange extends the promotion of its Open Up 10 GB Fiber Pack in January

Save savings by grouping the price of a fixed internet subscription with that of a mobile package interests you ? The Open Up 10 GB pack offers attractive details with a price set at € 43.99/month for one year. This is a valid promotion during the 12 months of engagement. The price of the pack will then go back to € 67.99/month. Here are the services included with the Internet box and the package:

The 10 GB Orange mobile plan

This mobile subscription includes mobile internet with reduced flow beyond. This means that once the 10 GB is exhausted, the connection speed will be reduced until the next renewal. All of this volume can be used in mainland France and from the Europe, Dom, Switzerland and Andorra areas. From these same destinations, the package also allows to call and send SMS/MMS in an unlimited manner. Before subscribing to the Open Up 10 GB pack, you must activate the SIM card, for € 10. If necessary, it is also possible to add a new phone with this subscription.

The Livebox Up Orange

This Internet box provides 3 main services: Internet, telephony and television. The equipment that accompanies it is none other than the new Livebox 5 with intelligent wifi. This equipment guarantees a more stable and more efficient connection. In fact, the Internet THD with the fiber delivers a flow of up to 2 GB/s shared in reception and up to 600 Mb/s in sending (up to 1 GB/s of flow permanent). In order to enjoy a wi-fi coverage extended in all rooms in the house, a Wi-Fi repeater is available on request. Regarding the fixed line, the service includes unlimited calls to the fixed metropolitan and DOM fixeds, then to the fixes of more than 100 countries in the world. There are also unlimited communications to the mobiles of the metropolis, Europe, the French overseas departments, the USA and Canada.

In addition, the Livebox Up has a UHD 4K TV decoder allowing access to the broadcasts of 160 TV channels including 50 in HD. Bonuses on request remain available:

• Multi-screen TV recorder up to 100 hours
• Second decoder for another TV.

Note that the livebox up is compatible with the connected house service. To take advantage of it, just activate from the dedicated application.

Livebox Up + 10GB package

Maximum the theoretical downhill downs (or download) available with this offer. It corresponds to the speed of data reception by the Internet user.

Maximum theoretical amount (or upload) debit (or upload) available with this offer. It corresponds to the speed of data of data by the Internet user.

With the Open Up 10GB Orange fiber pack, the downward speed (data reception debit) is 2Gbit/s shared, and the amount of database (data emission) is 600Mbit/s.

Network and data volume

Technology: FTTH fiber

• ADSL / ADSL2+ / VDSL2: Copper network, which most often provides an internet connection broadband (or even very high speed for VDSL2)
• FTTH: Fiber Optical Network, which provides an internet connection very high speed Still being deployed.
• FTTLA: Optical fiber network whose final connection is made of coaxial cable. It provides an internet connection very high speed
• satellite / wimax / wifimax / 4G: alternative networks, which provide an internet connection to accommodation located in “White areas” (where copper and fiber optic networks are not available)

Eligibility area: Multiple

• Backfilling area: in ADSL / ADSL2+ / VDSL2, the unbundling corresponds to a technical operation where an alternative operator connects a telephone central to its own equipment. As a historic operator, Orange is not concerned. In total unbundling, the alternative operator uses its own network. In partial unbundling, he uses his own network to provide part of his services, but an Orange telephone subscription remains necessary. In non -unbundled zone, the alternative operator uses the orange network, and the services are then more limited.
• Extended area: when an operator uses the network of a partner operator to provide his services, he can speak of “extended zone”. This most often involves an additional cost for the subscriber.
• Geographic area: offers are most often available throughout metropolitan France, depending on the technical eligibility for housing. Nevertheless, certain offers are only marketed in certain geographic areas (municipalities or departments, depending on the case).

Network (operator): Orange

Data volume: unlimited

The Open Up Fiber offer uses the Orange FTTH fiber optic network. To find out if you can benefit from the Orange fiber, An eligibility test must be carried out with the address of the accommodation.

There FTTH optical fiber, or fiber to the home, is a very high speed internet access technology. Still being deployed in France, it brings fiber optics to the subscriber’s housing. For more information, see our guide on fiber optic technology.

Home phone

Calls to France

Towards fixed:

To mobiles:

Calls abroad

To fixed

118 Included destinations

To mobiles

66 destinations included

On the world map below, the destinations included are indicated in blue. The not included destinations are in gray. Under the card, you can modify the service taken into account: to fixed, or to mobiles. For more information on the destinations included in the package and prices for destinations not included, click on the country of your choice or look for it using the field of research. The country information will then appear after the card (if the information is available).

Destinable update date: 10/10/2019

Telephone line

The Open Up Fiber offer includes a fixed telephone service. This allows to call unlimited to fixed and mobiles in France and to more than 100 international destinations. Apart from the services included, each call is billed in addition to the subscription, at the rate in force in the Orange tariff guide.

The fixed telephony service works in VoIP. To be able to make calls, you must have a fixed phone and connect it to the box.

Terms of use

To be able to make calls, you must be equipped with a compatible fixed phone. Calls are deducted to the second from the first second. The prices are detailed in the orange tariff brochure.

For calls included in unlimited, communications are limited to 250 different correspondents not month and 3 hours maximum per call.

Television

TV bouquet included

Either : 140 channels

Date of update of channels: 04/10/2018

The Open Up Fiber offer allows you to receive the Orange TV. The Orange TV bouquet includes TNT channels as well as a selection of thematic channels: information, youth, entertainment, sport, young adults, music, local, international.

Mobile telephony

Calls & SMS/MMS

Unlimited calls

Unlimited SMS

Unlimited MMS

The Open Up 10GB Fiber package includes unlimited calls and SMS/MMS from metropolitan France to fixed and mobiles in France.

Consumption is limited to 3 hours per call, and 250 different correspondents per month. Beyond that, communications are billed in offset. Calls in France are deducted to the second from the first second (unlike international calls).

Mobile internet

10 2 Data

Reduced flow beyond

4G (Orange)

The Open Up 10GB Fiber pack includes 10GB of mobile internet usable in mainland France. Once the package has been exhausted, you can continue to use the mobile internet, but the flow is reduced (operation also called “fair-use”).

This package is compatible with modem mode.

Orange uses its own mobile network. The best mobile network in France according to the 2018 Arcep Observatory. The operator has a wide 4G coverage, and already covers several 4G cities+. Depending on the zone network coverage, the open up 10GB fiber package allows you to surf the internet on your mobile in 4G+, in 4G, or on a lower network. Find out more about mobile networks (4G, 4G+, etc.).

International

Abroad

No destination included

The Open Up 10GB Fiber package includes calls/SMS/MMS to DOM . Communications to other destinations are billed out of package according to the rate in force. See detailed conditions in the Orange price guide.

From abroad

265 destinations included

The package includes homelessness in Europe/DOM (including Switzerland/Andorra): calls and SMS/MMS received or issued, and mobile internet, are deducted from the package. In the event of abusive use, additional costs can be applied. It is also possible to use the package from foreigners outside Europe/DOM: these international communications (issued/received) are billed in the offset according to the price in force. See detailed conditions in the Orange price guide.

On the world map below, the destinations included are indicated in blue. The not included destinations are in gray. Under the card, you can modify the service taken into account: to fixed, or to mobiles. For more information on the destinations included in the package and prices for destinations not included, click on the country of your choice or look for it using the field of research. The country information will then appear after the card (if the information is available).

Destinable update date: 10/10/2019

Internet/TV equipment

2 equipment

Guarantee deposit: None

Box rental: included

To access the Internet, Orange provides a Livebox 5, as well as a fiber adapter (SFP module). The fiber adapter fits into the box and allows you to connect to the optical socket. This type of module thus takes up less space than the optical fiber boxes (have) usually necessary. The rental of the equipment is included in the total cost of the subscription.

For TV services included in the offer, Orange also provides a UHD TV decoder and a UHD TV recorder. The recorder allows you to record Orange TV programs. By default, it provides a storage space of 80GB, which can be extended to 240GB on request.

In the event of termination, the equipment must be returned to the operator.

No security deposit is requested.

With the open up fiber package, a 2nd UHD TV decoder can be provided on request.

• Livebox 5 is the most recent box in Orange.
• It allows you to connect to the Internet to several home devices, up to 2Gbit/s. The new Livebox 5 incorporates smart WiFi technology to benefit from a stable and more efficient flow at peak hours. The Livebox 5 is also compatible with the connected home service. To protect nature, the plastic of the Livebox 5 is 100% recycled and the box is designed to reduce its carbon footprint by 29%.

Detailed characteristics

• Dimensions: 23 x 18.5 x 4.5 cm
• Supplier: SAGEMCOM
• External power supply: 220-240 V – 50 Hz
• Compatible: fiber (FTTH) up to 2 Gbit/s
• Ports: 4 Ethernet 1gbe ports
• WiFi: 802.11b/g/n 2.4Ghz. 801.11b/g/n/ac, 5GHz (smart wifi)

Detailed characteristics

• The Orange “TV4 decoder”) of Orange (also called “TV4 decoder” is compatible with ultra HD technologies (for image quality), and Dolby Atmos (for sound quality).
• It provides access to the various Orange TV services, including Netflix (subject to subscription), VOD and replay.
• This is the most recent decoder model in Orange.

Detailed characteristics

• Ultra HD compatible and Dolby Atmos
• Compatible with the UHD TV recorder (included or supplement depending on the offer)
• Orange remote control, with a direct access button to VOD
• Contains recycled plastic

Detailed characteristics

Other services

• “Internet access” service: The open offer includes 6GB on the Orange Personal Pages Service, 10 10GB mail boxes, an anti-spam messaging, parental control, as well as payment solutions on the orange invoice.
• Guaranteed 24h Service: In the event of a problem on Internet connection, Orange undertakes to find a solution within 24 hours. See the conditions on the Orange website.
• Cinéday: Each week, Orange offers 2 cinema places for 2 seats purchased (within the limits of available places). See Conditions on the Orange website.
• Refund of termination fees: If you subscribe to the open offer as part of a supplier change, Orange reimburses your termination costs up to € 150.
• Orange wifi hotspots: This offer provides access to the Orange WiFi hotspot network.
• MoDem / Connection Sharing: This package is compatible with the modem functionality, which allows you to share the mobile internet connection of your phone with other devices (computer, tablet, mobile).
• Other mobile services: This package includes in particular visual voicemail, and remote backup of mobile contacts.
• Choice between Multi TV or TV key: The Multi TV or TV key service are available for livebox up fiber on request (excluding activation fees). The Multi TV service allows you to benefit from a 2nd Orange UHD TV decoder to watch Orange TV on a 2nd TV. With the TV key service, you can enjoy orange TV at home or mobility.
• WiFi repeater: On request, Orange provides a wifi repeater to extend the wifi coverage in the accommodation. The equipment must be returned in the event of termination.
• Izneo family by Fnac: The Izneo family by Fnac service is included in the Livebox Fiber offer, up to 05/02/2020.
• Connected house: With the Livebox 4, you can take advantage of the “Connected House” service to control your electrical devices, manage your lighting or simply stay in touch with your loved ones.

Price

Prices, promotions & other costs

Monthly subscription

Package € 71.98/month
Box rental included
Fixed line included

Promotions

Promotion (12 months) -€ 23.00/month
Total: € 48.98/month for 12 months, then 71.98€/month

Extra fees

Decoder activation fees € 40.00
UHD TV recorder activation fees € 10.00
Warranty None
SIM card € 10.00
TOTAL : € 60.00 for subscription
Total cost first year: € 647.76
Second year total cost: € 863.76

The price excluding promotion of the open up 10GB fiber pack is € 67.99/month. It includes the box rental. Orange also requests activation fees of € 40 for the TV decoder and € 10 for the TV recorder, which are taken from the first invoice.

Multilinear advantage

It is possible to save more by subscribing to other orange mobile packages. Indeed, Open Orange customers can benefit from monthly discounts from 3 to 15 € on additional orange mobile packages, up to 4 mobile packages per household.

Conditions of the Livebox Up Pack Offer + 10GB package

Commitment & termination conditions

Duration of engagement: 12 months

Termination costs: none

With the Open Up 10GB Fiber pack, the duration of engagement is 12 months. This means that you cannot terminate the offer before the end of the commitment period. In practice, it remains possible to terminate the offer before the end of the 12 months. In this case, all the remaining monthly payments until the end of the commitment must be paid to the operator.

Once the engagement period is completed, you can terminate at any time, at no cost.

During termination, the equipment must be returned to Orange. In the event of non -restitution, incomplete restitution or damaged equipment, costs are billed:

• € 100 for the Livebox
• 200 € for the decoder

To terminate the open up 10GB fiber offer, you must send a request for termination by registered letter with acknowledgment of receipt to the operator. It is advisable to contact the operator’s customer service before sending the termination letter. The termination takes effect 10 days after receiving the request by Orange (unless a later date has been specified for termination).

Depending on your situation, the termination of the open offer can be complete or partial:

Context	Effect on the open subscription
You were solving the open pack directly from Orange	The offer is terminated in full
You change the internet supplier, with fixed number portability or unbundling request	The internet part of the offer is terminated. You keep an orange mobile offer.
You change mobile operator, with mobile number portability	The mobile part of the offer is terminated. For the Internet, you benefit from the essential livebox offer, which you can refuse.

Connection costs & activation deadlines (Internet)

To benefit from the open up 10GB fiber offer, the accommodation must be eligible for orange fiber. There is no connection fee.

Connection costs for a individual house and a building of less than 4 accommodation, the costs of access to the network of optical fiber amount to 49 € (with the exception of housing already connected).

It takes up to 10 weeks after subscription of the open fiber offer to benefit from internet access and associated services.

I can keep my number

During a change of operator, you can choose to keep your mobile or fixed phone number (excluding geographic numbers in the event of a zone change). This approach is free. To keep your number, simply indicate the Rio code of the telephone line concerned during your subscription.

The Rio corresponds to the operator identity statement. Composed of 32 characters, the Rio code makes it possible to precisely identify a telephone number (fixed or mobile), in order to keep it.

You want to change operator and keep your phone number ? Just compose the following number, from the line concerned:

If you want to keep your fixed number, you must dial the number from your fixed. If you want to keep your mobile number, you must compose the number from your mobile.

Your Rio code will be communicated to you directly by the voice server, and will be sent to you by SMS, email, or mail.

3179 is a free number accessible only from France.

Always committed ?

You want to change operators but you are still committed to your current operator ? If you are solving your package before the end of the engagement period, the operator will ask you for early termination fees. However, in some cases, the Châtel law provides for a reduction in costs.

In the event of early termination, the costs requested depend on the price of the subscription, the duration of initial engagement, and the remaining commitment duration.

• Initial commitment of 12 months: you must pay all the remaining monthly payments until the end of the commitment.
• Initial commitment of 24 months:
  • Termination during the 1st year: you must pay all the remaining monthly payments until the end of the first year, as well as 3 months of additional subscription.
  • Termination during the 2nd year: you must pay a quarter of the remaining monthly payments until the end of the commitment.

  Fixed termination costs can be added depending on your offer.

  We advise you to check with your operator how much are your termination costs.

  If the termination occurs as part of a “case of force majeure”, you may be given termination costs (anticipated or not). To find out more about these cases and the proof requested, you must contact the customer service of your current operator.

  You change the internet box ? Some Internet access providers may offer a refund of termination costs for your old offer.

  Orange’s other Internet & Mobile Internet & Mobile offers

  • MAX livebox pack + 100GB 5G package
  • LIVEBOX UP + 240GB 5G package
  • Max Livebox Pack + 2h 100 MB package
  • Max Livebox Pack + 10GB package
  • Max Livebox Pack + 200GB 5G package

  Information based on the price brochure of the supplier of 5/09/2023

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