Netflix displays the message impossible to connect to Netflix

To find out the steps to follow for your device:

Netflix indicates: “failure of the Netflix connection”.

If an error message on the iPhone, iPad or iPod Touch indicates:

Netflix connection failure. Please check the network connection of your device.

This generally indicates that a network connectivity problem prevents the device from accessing the Netflix service. You do not have to be connected to the Internet to look at the titles you have downloaded, but you must be identified on your Netflix account to be able to access these titles. Follow the resolution steps below to correct the problem and access downloaded titles.

Test the Internet connection

1. Access Fast.com from a navigator.
2. Wait until the test ends.

If your browser displays an error message or if the website does not take care, it means that your device is not connected to the Internet. You may have to help your home network or the connection of your internet device.

Although you can solve the problem by connecting to the Internet, we recommend that you remain identified in the Netflix mobile application to be able to access your downloads when you are offline.

Make sure cellular data are activated for Netflix

1. Access adjustments .
2. Select General .
3. Select Netflix .
4. Slide the cellular data slider so that it is in the activated position .
5. Try to use Netflix.

Restart the domestic network

1. Turn off your device, then unplug the modem and router power cable.
2. After 30 seconds, reconnect the modem and the router.
3. Wait 1 minute, then turn on your device.
4. Try to use Netflix.

It is possible that the internet reconnection of certain devices, modems and routers require more time.

Netflix displays the message “Unable to connect to Netflix.””

This generally indicates that a network connectivity problem prevents the device from accessing the Netflix service. Follow the resolution steps indicated below to remedy the problem.

Blu-ray player

Check your Internet connection

You can test the connection of your device by testing another application that connects to the Internet. Some devices have a connection test in the settings.

If the other applications do not work or display a network error, then your device is probably not connected.

Like the steps to follow to connect to the Internet or to resolve network problems are often specific to each device, Netflix customer service is not able to guide you for your device.

To find out the steps to follow for your device:

• Consult the instructions or the manual provided with your device.
• Contact the device manufacturer to get help to connect your device to the Internet.

If your device is connected and the problem persists, follow the following steps.

Restart the device

1. Disconnect the device from the power outlet.
2. Press the power button on the device once, then wait a minute, or alternately, unplug it for at least 3 minutes.
3. Reconnect the device.
4. Turn on your device and try to watch Netflix.

Restart the domestic network

1. Turn off or unplug your Blu-ray player.
   
2. Disconnect your modem (and your wireless router, if it is a separate device) of the power supply for 30 seconds.
   
3. Return your modem to switch on and wait for no new lights to flash. If your router is separate from your modem, connect it and wait for no new lights to flash.
   
4. Rollume the Blu-ray player and try to watch Netflix.
   

Contact your Internet Access Supplier

If these steps do not solve the problem, contact your Internet access provider (ISP) to help you correct the network connection problem.

• Check the state of the internet service around you.
• Solve current modem, router and incorrect network settings.
• Restart or reset your connection to the network.

During your conversation with your ISP, indicate:

• If the problem occurs on one or more devices connected to the same network.
• If your device is connected by Wi-Fi or directly by cable.

Before completing the conversation with your ISP:

• From a web browser, access Fast.Combine testing your network flow and the speed of your direct connection to Netflix.
• Remember to watch Netflix to make sure the problem is solved.

Decoder or streaming reader

Check your Internet connection

You can test the connection of your device by testing another application that connects to the Internet. Some devices have a connection test in the settings.

If the other applications do not work or display a network error, then your device is probably not connected.

Like the steps to follow to connect to the Internet or to resolve network problems are often specific to each device, Netflix customer service is not able to guide you for your device.

To find out the steps to follow for your device:

• Consult the instructions or the manual provided with your device.
• Contact the device manufacturer to get help to connect your device to the Internet.

If your device is connected and the problem persists, follow the following steps.

Sign out

1. In the Netflix home screen, open the menu on the left.
2. At the bottom of the menu, select Get help on the right.
3. Select Disconnect .
4. Identify yourself again, then try to use Netflix.

If an error screen is displayed:

1. Select more details .
2. Select Disconnect or reset .
3. Identify yourself again, then try to use Netflix.

If you cannot find an option disconnect, enter the sequence from the next on your remote control: up, up, bottom, bottom, left, right, left, right, top, high, high. Then select Disconnect, reset or deactivate .

Restart the device

1. Disconnect the device from the power outlet.
2. Press the power button on the device once, then wait a minute, or alternately, unplug it for at least 3 minutes.
3. Reconnect the device.
4. Turn on your device and try to watch Netflix.

Restart the domestic network

1. Turn off or unplug your streaming player.
   
2. Disconnect your modem (and your wireless router, if it is a separate device) of the power supply for 30 seconds.
   
3. Return your modem to switch on and wait for no new lights to flash. If your router is separate from your modem, connect it and wait for no new lights to flash.
   
4. Rollume the streaming reader and try to watch Netflix.
   

Smart TV

Check your Internet connection

You can test the connection of your device by testing another application that connects to the Internet. Some devices have a connection test in the settings.

If the other applications do not work or display a network error, then your device is probably not connected.

Like the steps to follow to connect to the Internet or to resolve network problems are often specific to each device, Netflix customer service is not able to guide you for your device.

To find out the steps to follow for your device:

• Consult the instructions or the manual provided with your device.
• Contact the device manufacturer to get help to connect your device to the Internet.

If your device is connected and the problem persists, follow the following steps.