Mobile application La Banque Postale – Banque Postale, Internet customer area – Postal Bank

Internet customer area

To do this, contact your advisor by phone or via your mailbox on your “customer area” to set a date and time of appointment. It will send you a Microsoft Teams connection link, a reliable, secure and quickly accessible tool. You can connect on D -Day via this link, from your computer, tablet or smartphone.

How to create my profile on the postal bank application ?

To create your profile on the postal banking mobile application, follow the account creation and validation stages of personal information.

If it is the creation of your profile, to your first connection you must enter your identifier using the keyboard of your device.

The profile section on the La Banque Postal application allows you to manage your personal data (phones, email address, etc.) according to your preferences !

Depending on the support

  • If it is the creation of your profile, to your first connection you must enter your identifier (the 10 digits which are on your account statement without the letter) using the keyboard of your device as well as your Password (6 digits) using the random keyboard in the blue fields.
    You have the possibility of adding only on tablet a second profile for a loved one (children, parents, grandparents. ), without having to provide each connection with its personal information.
  • If it is the account consultation for a third party, you can log into via the “guest account”. The information relating to his profile will not be kept.

If it is the creation of your profile, to your first connection you must enter your identifier using the keyboard of your device.

The profile section on the La Banque Postal application allows you to manage your personal data (phones, email address, etc.) according to your preferences !

Depending on the support

  • If it is the creation of your profile, to your first connection you must enter your identifier (the 10 digits which are on your account statement without the letter) using the keyboard of your device as well as your Password (6 digits) using the random keyboard in the blue fields.
    You have the possibility of adding only on tablet a second profile for a loved one (children, parents, grandparents. ), without having to provide each connection with its personal information.
  • If it is the account consultation for a third party, you can log into via the “guest account”. The information relating to his profile will not be kept.

Internet customer area

Access our online services on the Internet customer area to consult and manage your accounts independently and safety thanks to your personal identifier and password.

The Internet customer area is easily accessible by connecting to the Labanquepostale site.Fr. From this space, you can:

  • Consult the details of all your accounts and contracts
  • Manage your life insurance contracts and financial investments
  • Subscribe according to your needs to any type of accounts, contracts or services

Discover all the news

Make your appointments with your Visio Remote Advisor !

No need to travel to the post office, you can now make your visio appointments with your advisor: the opportunity to take stock of your situation, your needs and have answers to all your questions.

To do this, contact your advisor by phone or via your mailbox on your “customer area” to set a date and time of appointment. It will send you a Microsoft Teams connection link, a reliable, secure and quickly accessible tool. You can connect on D -Day via this link, from your computer, tablet or smartphone.

Declare your claims online

You can declare and follow your claim directly from your Internet customer area !

Go to the section Provident Insurance ::

  1. Declare your claim 24 hours a day, 7 days a week independently with our virtual assistant. Join the photos of your damage and all your supporting documents.
  2. Choose how you want to be compensated*.
  3. Follow him processing of your file in real time.

You keep the possibility of reaching an advisor at any time if necessary

Simple and quick, manage your claim independently !

*Valid for water damage, ice breaks and climatic events.