How to terminate Cdiscount at will for free?, Cdiscount Contact: Subscription and customer service for energy

Cdiscount Contact: Subscription and customer service for energy

Contents

Once the subscription is made, the customer receives within 12 hours (generally) his contract Cdiscount by email. If the subscription file is complete, Cdiscount Energie contacts the ENEDIS network manager (s) (for electricity).

How to terminate Cdiscount at will for free ?

Cdiscount at will is an annual subscription: you have access to free 24 hours delivery, unlimited access to the online press with more than 200 securities and privileges with exceptional discounts for 1 year. You have the possibility to share your subscription with your whole family. The subscription is renewed automatically every year.

1. When to terminate to no longer pay the Cdiscount subscription at will ?

Date of termination to stop the subscription the following year

Your Cdiscount at will is valid for a period of 12 months. But don’t forget, it is automatically renewed by 12 months when your commitment period is finished.

According to the Chatel law, if you wish to terminate, you must make your request from Cdiscount no later than the day before the annual deadline. You can request the non -renewal of your subscription as soon as you receive the maturity notice (this notice is sent to you by email a month before the date of renewal of your subscription). If Cdiscount did not send you the maturity notice, then you have the right to terminate without repaying your subscription at any time from the date of renewal !

For example, if you have subscribed to Cdiscount at will on March 3, 2020, the renewal will be carried out on March 3, 2021, you will therefore have to terminate before this date so as not to renew your subscription. On the other hand, if Cdiscount did not send you the maturity notice at least a month before renewal and you have therefore not terminated, you can terminate at any time and you could then be reimbursed for your Prorata subscription. (if you still used your subscription for two months after renewal, Cdiscount should reimburse you for 10 months.))

Withdrawal period to cancel the subscription

According to article L221-18 of the Consumer Code, you have 14 days to withdraw after subscription to Cdiscount at will. The withdrawal can be exercised online in your Cdiscount customer area. Click on the “Cdiscount at will” section then on “unsubscribe”.

2. How to contact Cdiscount free to terminate Cdiscount at will ?

Removing free by phone

To terminate your Cdiscount subscription for free, you must contact Cdiscount customer service then request the Cdiscount termination service at will. You will have to provide your email address in your account and give the reason for your termination.

Removing free of charge via social networks

Cdiscount is very active on social networks, so it is the opportunity to ask them for the end of your subscription ! For that nothing could be simpler, contact them on Facebook or Twitter then go to their private message:

You must then request termination by private message by mentioning your email address from your Cdiscount account or an order number. The Community Manager will answer you later to confirm your request.

Removing free by your Cdiscount account

First, connect to your Cdiscount account then click on “My account”:

You arrive on your personal account, then click on “My subscription”:

At the bottom of the page, click on “Unsubscribe”:

Then click on “I give up”:

Then choose the reason for your withdrawal and click on “Confirmed withdrawal”:
Your withdrawal will be taken into account within 3 working days !

3. What happens after the termination request ?

How did I warn that my termination was taken into account ?

During your termination, whether it is done by phone or via social networks, you will receive a confirmation a few days later by Cdiscount to confirm your termination !

What to do if I did not receive a confirmation ?

If Cdiscount has not confirmed your termination, contact customer service and ask for them if your termination has been taken into account, if this is not the case, redo the request again.

What to do if I am always taken when I have been terminated ?

If Cdiscount, despite your requests, do not confirm your termination and continue to take you, send a registered letter with acknowledgment of receipt thanks to our Cdiscount letter model by requesting the termination of your subscription and reimbursement of the levy as well as proof of Your first termination request (screenshot of the request or call recording))) !

Cdiscount Contact: subscription and customer service for energy

Cdiscount phone

Cdiscount customer service phone number is 09 70 80 90 50. Several tens of thousands of French people have subscribed to Cdiscount Energie for electricity. From subscription to the termination of the contract, here are all the means to join Cdiscount Energie according to the situation.

Cdiscount Energy bought by Elmy Energie in early 2023, The Elmy Vert supplier buys Cdiscount Energy. In fact, customers wishing to access their personal information must go to the Elmy Customer Space, then reset their password.

�� How to join Cdiscount Market for an online purchase ?

Before being an energy supplier, Cdiscount is above all An online commerce company.

Consumers who wish to contact the e-merchant to buy an online product can therefore reach this number:

  • ☎️ 3979 (€ 0.70 per minute + call price).

For information, Cdiscount advisers are available Monday to Friday from 9 a.m. to 9 p.m. and 9 a.m. to 6 p.m. on weekends and holidays.

�� What contact Cdiscount Energy to subscribe ?

The supplier Cdiscount Energy arrived on the energy market in October 2017, with A low -cost electricity offer. The reduction displayed on the price of KWH HT is allowed thanks to a direct debit billing only. Between 2019 and 2022, Cdiscount also offered a gas offer for customers wishing to save money on their gas bills.

To take out an electricity contract at Cdiscount Energie, simply contact customer service, or make an online subscription.

  • An electricity bill under the eyes;
  • A statement of the electric meter;
  • A banking identity statement (RIB).

Once the subscription is made, the customer receives within 12 hours (generally) his contract Cdiscount by email. If the subscription file is complete, Cdiscount Energie contacts the ENEDIS network manager (s) (for electricity).

Once the managers validate the request for Cdiscount, the latter sends a timetable for the amount of monthly payment planned to the customer. This schedule does not take any promo codes and any commissioning costs into account. If the contract is not active on the scheduled start date, Cdiscount Energy Customer Service will have to be contacted.

�� Contact customer service Cdiscount Energie

Call customer service Cdiscount Energie

There are several ways to contact Cdiscount Energie customer service:

  • Via a contact form on the supplier’s website;
  • By email at the address [Email Protected] ;
  • From its Cdiscount customer area by contacting Cdiscount by chat or via the contact form.

To manage your electricity or gas contract

For customers who have questions about their contract, we recommend :

  1. To connect to your customer area which contains a lot of information and features (invoices, modification of personal information, moving, etc.);
  2. To consult the FAQ section the Cdiscount Energie site;
  3. To contact Cdiscount customer service using one of the above means.

For a change on the counter

Request on the counter with Cdiscount Energie

Sometimes the customer needs to make changes to his electricity contract, in particular:

  • Change the electricity price option : go from the base option to the off -peak or vice versa;
  • Change the power of the electric meter : too low a power causes regular power cuts;
  • Replace your meter Because it is defective or obsolete (note that the counters will all be replaced by Linky and Gazpar communicating meters in the long term).

All these interventions are Provided by Enedis and GRDF network managers. However, it is necessary beforehand by requesting it from its supplier of electricity and therefore of Cdiscount Energie. To do this, simply use Cdiscount customer service contact details mentioned above.

For a after -sales service or assistance

If a breakdown intervenes on the counter (power cut for example), It is not Cdiscount Energie Customer Service that must be contacted, But the network manager:

  1. For a breakdown on the electric meter : Call Enedis on 09 726 750 XX (XX: Number of your department);
  2. For a breakdown on the gas meter : call GRDF on 0 800 47 33 33 .

�� How to make a complaint at Cdiscount Energy ?

For any problem concerning the estimate, or any dispute on invoicing for example, it is possible to Contact Cdiscount by different means : telephone, email or mail.

The phone is that of customer service, namely 09 70 80 90 50.

The customer can therefore write to Cdiscount by e-mail to [Email Protected] or via the contact form.

It is also possible tosend a post At the CDiscount Energy Customer Service:

Cdiscount Energy
Customer service
TSA 30122
42019 Saint-Etienne Cedex 1

Doubts on Cdiscount customer service ? Overall, customer opinions on Cdiscount Energie are positive and the savings.

If the answer provided by Cdiscount Energy is not satisfactory after 2 months, The customer can turn to the national mediator of Energy by Internet or by mail to the address:

National energy mediator
Free answer n ° 59252
75443 Paris Cedex 09

❌ What contact Cdiscount Energy to terminate ?

In France, all energy contracts are without obligation. It is therefore possible to terminate your Cdiscount Energy subscription at any time, at no cost. Note that he is No need to terminate yourself When you decide to change supplier.

When we leave accommodation On the other hand, you must terminate your contract with its energy supplier. To terminate his Cdiscount Energie contract, just Go to your Cdiscount customer area and click on “my requests and complaints” then on “new request”.

I just subscribed, but I want to retract any customer has a Legal period of 14 days To retract free of charge from the subscription of a contract. To assert this right, the customer only has Send the withdrawal form attached to his contract to the following address : Cdiscount Energy, TSA 20121, 42019 Saint Etienne Cedex 1.

�� Headquarters address of Cdiscount Energie

The headquarters of Cdiscount Energie is based in Saint-Etienne, but it is No need to send letters to this address for his contract. You must use the customer service address mentioned earlier. For an interview, however, the address of the registered office is as follows:

1 course Antoine Guichard
42008 Saint-Etienne

❓ FAQ

How to report a move to Cdiscount ?

move with Cdiscount Energie

For those who are already customers at Cdiscount Energie and plan to move, two options are available to them:

  1. The customer chooses to stay at Cdiscount : In this case, he just has to go to his customer area and click on “I move”. Once the form is completed, you will have to take out a new contract for the new accommodation by clicking on “I subscribe to the offer”;
  2. The customer wishes to change supplier : It will then simply be necessary to terminate your Cdiscount contract from your customer area in the “My requests and complaints” tab then by clicking on “New request”. Then, the customer can subscribe with the supplier of his choice (to compare the offers, call Selectra on 09 73 72 73 00).

I change my supplier, I must terminate ?

When you want to change your supplier without moving (while staying in the same accommodation), The termination of your old contract should not be terminated yourself. In which case, this would lead to a meter closure and commissioning costs to restart it.

To change supplier, simply take out a contract with the service provider of his choice, which will himself take care of the termination formalities with the old supplier. As a reminder, this is a free approach. For more information, it is possible to call Selectra advisers on 09 73 72 73 00 .

What a cdiscount address to send my energy check ?

The energy check is a dedicated help to modest households in order to pay their energy bills. To do this, they can either ask that it is directly sent to Cdiscount Energie either send it themselves (sending to cleaning is automatic if the means conditions are respected) to the following address:

Cdiscount Energy
Customer service
TSA 30122
42019 Saint-Étienne Cedex 1

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