Mycanal free trial

Okay but why we are made to know that the 1st month is free so in this case the

month of free trial

On September 3, I took the free offer of 1 month of testing, I already terminated this offer without having signed a contract and moreover they have already removed the channels and again they want to take me this month test but frankly it is false advertising

Community responses

JM0805 Level 4 5000 / 5000 points
Author’s name JM0805 User published on December 7, 2021 at 9:37 pm almost 2 years ago response R

Good evening,
@Michel, have you received an SFR email confirming the offer of your box at 31 € ?

Pierrickand Level 4 5000 / 5000 points

Author’s name Pierrickand User published on December 7, 2021 at 9:19 p.m. almost 2 years ago Rnspos R

Try to contact their complaint service from the customer area contact page, subscription problem then complaint.

Send the request by mail as a normal termination at maturity, but specifying that you do it as part of the test offer. Provided you are always within the waiver of the trial period.
https: // assistance.canalplus.com/Questions/1651857-Résilier-abontment-Canal-Engagement

Michel53669363 Level 0 11 / 100 points

Author’s name Michel53669363 User published on December 7, 2021 at 9:09 p.m. almost 2 years ago response R

Hello, me it’s Michel.
Since the quality of the phone left something to be desired and that I am a loyal customer, SFR gave me a great free offer (my box at 31 € and Canal+ on the test . )). Today I want to stop and I receive Canal+ invoices which, moreover, do not interest me and do not know how to get out of it. Phone or site is a bit blocked, registered letter, maybe choose or a lawyer ?
What do you think ?

Gilles2tlse Level 4 5000 / 5000 points

Author’s name Gilles2tlse User published on November 5, 2021 at 2:26 p.m. almost 2 years ago Answer R

How many times will it be necessary to repeat it, at Canal as almost everywhere else the “month of trial” are never free !
This “month of testing”, as its name suggests, means that if in the first weeks you realize that you don’t like it you can cancel the commitment of 12 or 24 months; But that does not make this period free.
Reread your commitment contract. To my knowledge the only ones to do free periods (a maximum week) are “without obligation” services but not contracts with commitment.

When I read “we are told 1 month of testing, it would be necessary to say that it is paying”, I light. In all trade we will never specify “paying” (any service/product is paid) on the other hand if it is free it will be put forward.

Patricia52783685 Level 0 22 / 100 points

Author’s name Patricia52783685 User published on November 5, 2021 at 2:04 p.m. almost 2 years ago

When we are told for 1 month for the trial might be said that it is paying

Patricia52783685 Level 0 22 / 100 points

Author’s name Patricia52783685 User published on November 5, 2021 at 2:03 p.m. almost 2 years ago

Hello me I had 1 month free by bouygues as I did not look I wanted to stop this test it is necessary bac+5 ++++ that tells me that with my number I can do nothing brief I called bouygues who said I will do it for you today withdrawal of 20 € 90 past 3 calls from Canal at 0.34 C per minute to have someone who tells me that this channel has never been free and that I must send a letter to a postal address

Christophedu13250 Level 4 5000 / 5000 points

Author’s name Christophedi13250 User published on October 4, 2021 at 10:30 am almost 2 years ago RESPON ROSS

Hello Sandrine,
Unless you have a particular promotion, the trial months at Canal are not free.

Sandrine51746201 Level 0 12 / 100 points

Author’s name Sandrine51746201 User published on October 4, 2021 at 10:11 a.m. almost 2 years ago Answer R

It was 1 month of free tries, I took in early August and unsubscribed on August 26, so I was in the month .
Take € 71.99 they cut Canal on September 02 !
Now I can’t reach them

Gilles2tlse Level 4 5000 / 5000 points

Author’s name Gilles2tlse User published on September 25, 2021 at 10:25 a.m. almost 2 years ago response R

As already said several times:
Contracts with a month’s trial is not free ! And that for all operators and not just channel.
One month of testing this means that you subscribe to a subscription contract which normally can only be canceled after one or two years, but that exceptionally you have the opportunity to cancel it to the cous of the 1st month. This month of commitment decision period remains invoiced, it is not “a free month”.

It is boring to respond to unjustified complaints only because the signatories do not read their own commitment.

Nolwenn34024165 Level 0 12 / 100 points

Author’s name Nolwenn34024165 User published on September 25, 2021 at 07:24

I agree they do the same ! I have signed nothing so a mandate signed no levy ! I did not even have access to all the more channels !

Indosaez Level 4 5000 / 5000 points

Name of the author Indosaez User published on September 24, 2021 at 5:34 pm approximately 2 years ago response R

Do not confuse free months and 1 month to try who is billed

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  DEBOOK FOR THE MONTH FREE TRAIN

  Good morning
  I took a Canal+ subscription with 1 month is trying free that I terminated before the end of the month but it still debits me 22.22 € that I do not understand why
  If there are some who know among you ?

  Community responses

  JM0805 Level 4 5000 / 5000 points
  Author’s name JM0805 User published on April 22, 2023 at 9:01 p.m. 5 months ago

  Good evening,
  “Why we are being made to meal that the 1st month is free” it is the whole problem, in my opinion, that I tried to explain to you by writing:

  unscrupulous televisionrs seem to suggest that the month for
  “Try” is “free”.

  By dint of delocalizing its channel customer service, like the ISPs elsewhere, no longer master their “advisers” who are rather “télévenders” who must, in my opinion, affect an act in action.

  Subscribe-I7F42346 Level 0 11 / 100 points
  Name of the author SUBSCRIBE-I7F42346 User published on April 22, 2023 at 8:38 p.m. 5 months ago

  Okay but why we are made to know that the 1st month is free so in this case the

  JM0805 Level 4 5000 / 5000 points
  Author’s name JM0805 User published on April 22, 2023 at 12:03 p.m. 5 months ago

  Good morning,
  Do you have a document (email for example) saying that this month is free ?
  Dabs the canal shop it is written:

  Canal+ € 22.99/month for the first 12 months, then € 27.99/month for 12 months
  following with
  Subscription 24 months or € 27.99/month for 12 months with 12 months subscription
  1st month to try (2)

  So to “try” and noted it (2) Reference to:

  (2) during the first month to try (+ the current month), possibility of
  terminate your subscription contract

  So possibility of terminating but not “free”
  On the other hand, after many returns on this unscrupulous television-adviser forum seem to suggest that the month to “try” is “free”.
  To my knowledge, no one on this forum could have produced a document or it is marked “free” so the contributor subscribers, like me, of this forum would like to have proof that it is indicated “free”

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