Contact Orange Bank customer service: phone, cat, email, useful numbers

Good to know : If you hold a premium card or a premium pack you benefit from priority access to customer service by phone. From your app, go to the “Profile” section, then “useful links”> “Contacts” to find the phone number to which us join. We answer you Monday to Saturday from 8:00 a.m. to 8:00 p.m.

Can I speak with an Orange Bank advisor ?

To get in touch with an Orange Bank advisor, several means are possible:

From your app:

Send us a request From the “profile” tab, “requests”> “make a new request”. Then choose the subject of your request and write us a message. We will answer you as soon as possible.

Initiate a cat With your virtual advisor and ask him to “get in touch with a cat expert”

Good to know : If you hold a premium card or a premium pack you benefit from priority access to customer service by phone. From your app, go to the “Profile” section, then “useful links”> “Contacts” to find the phone number to which us join. We answer you Monday to Saturday from 8:00 a.m. to 8:00 p.m.

By email :
You can send us an email to the following address to tell us about your request:
For all subjects: [email protected]
For a problem with your Apple device: [email protected]
For a problem with your Android device: [email protected]

Via social networks:
You can get in touch with us and engage the conversation on our Facebook page as well as on Twitter and Linked’In.

Contact Orange Bank customer service: phone, cat, email, useful numbers

A problem with your Orange Bank card, a question or an emergency ? Contact an easy advisor with Orange Bank Contact. The new thumbs of neobancs made in France has put double bites on its Orange Bank customer service: it has never been so easy to have an orange advisor on the phone. Find out how to contact Orange Bank, whether for information relating to your bank account, theft or loss of your credit card or a complaint. Here are the ways to contact Orange Bank and all other means available in order to be put in touch with their advisers, experts, Orange Bank customer services.

Want to know more about Orange Bank offers ?

How to contact Orange Bank ?

Orange Bank deploys a set of innovative digital tools allowing them to easily contact From your phone and wherever you are. A very positive point for a neobank whose services are fully dematerialized.

• Facebook
• Twitter
• Linkedin

Updated data September 2023

Orange Bank phone: how to reach Orange Bank by phone ?

How to talk to an Orange Bank advisor ? For Join the neobank by phone, A number is available: ☎️ 01 43 60 01 52 (call not surcharged and costs according to your operator). THE telephone customer service is available from Monday to Saturday, from 8 a.m. to 8 p.m. (be careful: these schedules are valid only for mainland France).

Emergency numbers to contact Orange Bank

�� Flight or loss of your bank card: CB opposition phone

If this concerns the theft or loss of your bank card, You must compose (+) 33 9 69 32 88 (call not surcharged) in order to oppose.

If you have lost it, know that it is possible to block your card temporarily from the application, giving you time to look for it.

If you are sure you lost it, you can Block it permanently from your application in a few clicks.

Good to know : if you have been the victim of fraudulent expenses, you may be asked to make a Declaration to police services or gendarmerie.

✍️ Loss or theft of a check: Orange Bank contact

If this concerns the loss or theft of a check, you should Contact the National Call Center lost or stolen checks Au ☎️ 0 892 683 208 (Service 0.35 € per minute + call price).

Then, confirm your opposition within 48 hours, informing by internet via your personal space, the numbers of the checks concerned as well as the date of the flight or the loss.

✈️ Declare a claim: Orange Bank Customer Service

If you need to declare a sinister, You must refer to theBlue card insurance on which your disaster depends.

Here is the list of numbers according to the insurance concerned:

• For’Current life protection insurance : ☎️ 01 48 82 62 63 (non -surcharged call – cost according to operator)
• For’Purchasing protection insurance : ☎️ 01 45 16 87 58 (call not surcharged – cost according to operator)
• For’Identity protection insurance : ☎️ 01 41 43 77 26 (call not surcharged – cost according to operator)
• For’means of payment insurance : ☎️ 01 45 16 87 57 (call not surcharged – cost according to operator)

If you want to know the guarantees attached to your Bank card insurance, You can consult them on the Orange Bank website or the app, from the bank account section> Insurance.

Orange Bank Contact: Contact Customer Service from the application

For Contact Orange Bank, It is possible to pass by cat : A virtual advisor will be able to answer your questions 24/7. And if necessary, a expert advisor will take over and will contact you as soon as possible.

THE Orange Bank customers can also Contact Customer Service directly online, just go through theCustomer Area From the Orange Bank website, and click on the “My Profile” tab, then select the “My requests” category. You can ask your questions and an advisor will answer you quickly.

Orange Bank Contact: Contact customer service via social networks

It is also possible to Contact Orange Bank via its social networks ::

• On Facebook
• On Twitter
• On Linkedin

The Orange Bank forum It is also possible for a customer to share their experience directly on the Orange Bank Forum and to benefit from expert advice. You are free to take advantage of it to suggest improvements.

Interested in the offer of the Orange neobank ?

Write to Orange Bank: Contact Orange by mail

Orange Bank does not communicate an address to send a letter, apart from certain specific requests: the address varies depending on if it is a claim, of a Sending supporting documents or checks.

Contact the Orange Bank banking mediator

Dissatisfaction ? A claim ? If your advisor is not able to provide you with a satisfactory response, you can Contact the Orange Bank complaint service. This approach only concerns a Dispute on Orange Bank bank services and products.

To do this, you can Contact Orange Bank by mail At Orange Bank complaint service ::

Orange Bank
TSA 56792
95 939 Roissy Charles de Gaulle

The process can also be done Online or on mobile : fait leaves your problem since the section Profile> My requests where teams from complaint service will take care of your request.

Finally, if the disagreement persists, you can enter the Mediator of the French Banking FederationBy mail, by writing to the following address:

Mr. Mediator
French Banking Federation
CS15
75422 Paris Cedex 9

How to place a check at Orange Bank ?

Fairly rare service in a neobank, the check is offered by Orange Bank. To deposit a check, simply send it to the following address:

Orange Bank
Customer service
TSA 56792
95939 Roissy Charles de Gaulle

Good to know : you must first register the Number of your bank account and sign on the back of the check.

You want to know more about Orange Bank offers?

FAQ: contact Orange Bank customer service

How to talk to an Orange Bank expert ?

You encounter a complex problem and have Need to speak with an Orange Bank expert ? You will have to use �� Djingo chatbot : you will be linked to the Dingo virtual advisor robot at first. Express your request and it will then put you In connection with an Orange Bank expert.

What is Orange’s emergency number ?

In an emergency, several Useful Numbers Orange Bank can help you:

• Opposition my credit card: ☎️ (+) 33 9 69 32 88 (call not surcharged)
• Declare the loss or theft of a check: ☎️ 0 892 683 208 (Service 0.35 € per minute + call price)
• Request assistance in the event of a claim: ☎️ 01 48 82 62 63 (Protection of everyday life) or ☎️ 01 45 16 87 57 (payment method) or ☎️ 01 41 43 77 26 (Identity protection)

Where to send a letter to Orange Bank ?

Need to write to Orange Bank ? Find itOrange Bank complaint address address below :

Orange Bank
TSA 56792
95 939 Roissy Charles de Gaulle

• You want to know more about Orange Bank offers, see our full review !
• Find Orange Bank sponsorship offers
• How to open an orange bank account ?

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