Testimonies – Trainline, my opinion on Trainline!

My opinion on trainline

Intuitive and practical application.
I easily found the train best suited to my journey. The visibility of ticket prices is clear. Reservation and fast purchase.
Only downside: the application has stopped several times.

What our customers say about us

Any service will manage to find some positive opinions about it, by proudly displaying them on a page of “testimonies”. Even if their service is bad and their customers hate them. Which will not help you know if the customers of this company are really satisfied with it. Too bad, this is a bit the goal of such a page.

Here we display messages that customers have posted on Twitter about Trainline. It is therefore not bogus testimonies that come from false profiles, nor screenshots skillfully retouched by a marketing team. By clicking on each tweet, you will see that there are real customers behind.

Then, to find out if these testimonies really have value, the question arises of the volume. We are not talking here about some rare drawn testimonies where it suits us. No. This list has several hundred. You can read them by clicking on “Load more tweets” at the bottom of the list.

Please note: if you decide to read everything, it might take you a few hours. In return, you will have a fairly precise idea of ​​what our customers think of us.

My opinion on trainline !


Like you, I always bought my train tickets on the SNCF website. Until the last month.

Having heard of Trainline and offering it on my blog, especially On the Resources page And to travel by train in Europe, I wanted to test myself for the purchase of a ticket in France.

Like everything went well, I bought other train tickets on it. No problem.

On the contrary, I find the experience more practical, fast and simple than on the SNCF site.

here’s why.

  • 1. The same prices as on the SNCF website
  • 2. The choice of bus trip
  • 3. A more ergonomic and quick site to buy your ticket
  • 4. Recovery
  • 5. Other services
  • 6. Why hesitate ?

The same prices as on the SNCF website

Trainline opinion

I checked several times and the prices are really identical.

So no worries on that side.

Here is how they present themselves:

It’s very readable and synthetic.

You have the different trains and their prices, for the 2 nd and the 1st class.

I find that the results are better presented than on the SNCF website

The choice of bus trip

You can ask to display the results for bus trips too.

Practice to compare and take the most economical solution.

A big plus compared to the SNCF.

A more ergonomic and quick site to buy your ticket

trainline test

Clearly, it’s a TGV. Buying tickets is faster.

The site saves your data, you have fewer clicks to do, the user route is better thought, in short, it’s simpler.

You can also pay using Paypal.


Trainline offers this service for train delays. A real plus I find.

Here’s how it works:

-When you are eligible for compensation, you receive an email or a notification on your phone.

-The site estimates the amount for you.

-Then you are helped in your approach with the SNCF.

You can then save your discount codes in the app to use them later.

To read : My train trip to Japan: logbook !

Other services

Trainline site

The site offers different very practical small features:

Train line access

In the footer, you have a series of links for popular journeys in France and Europe. By clicking on it, the search field is already filled, you just have to choose the dates.

Train Types Access

Eurostar, Thalys, Tgvlyria, Trenitaliaetc, direct access to the tickets for these trains.

Buy or renew your reduction card

The site also offers this, and in particular the advantage card which offers 30 % reduction for 49 euros per year.

A card that I recommend if you make a few long journeys per year, it is quickly reimbursed. Indeed, it may be enough of 3 or 4 TGV journeys to make it profitable.

The Liberté card offers 60% reduction on journeys, for 399 euros per year.

To read : 15 train destinations in Europe from France !

Why hesitate ?

We are all so used to buying our train tickets on the SNCF since always that it may seem difficult to take the plunge for another site.

I too had reluctance.

I have tried and since then I haven’t happened.

The tickets are the same, the identical prices, the conditions of exchange and reimbursement such, all is done on the site.

The only drawback I see is that information on strikes and disruptions are less present than on the SNCF website.

And you, what do you think of trainline ? An opinion ?

Trainline Reviews

Today big storm, what a pleasure to be able to choose, organize, pay and print my tickets for a stay in Brugge, from Aix les Bains.

Date of experience: September 18, 2023

Simple and practical

Very simple and makes it possible to compare the different train companies ! (And yes, for a Paris/Lyon, it’s not just SNCF)

Date of experience: September 25, 2023


Good morning,
I live in Canada and have to move to France to organize my brother’s funeral. I never managed to buy tickets on the SNCF official website! I tried several times, but my credit card, however valid, did not pass. Impossible to speak to someone! The assistance number in Canada corresponded to a Spanish speaking person! Thank you Trainline!

Date of experience: September 10, 2023

The ergonomics of the site is perfect

The ergonomics of the site is perfect. It’s fluid, we enter the necessary information, there is no visual disruption with advertisements etc.

Date of experience: September 17, 2023

Well indicated the travel sense to travel

Ben indicated the travel direction to choose your places it would be good especially when you are sick in the opposite direction to walking .
Incredible that no one thought .

Date of experience: September 23, 2023

Intuitive and practical application.

Intuitive and practical application.
I easily found the train best suited to my journey. The visibility of ticket prices is clear. Reservation and fast purchase.
Only downside: the application has stopped several times.

Date of experience: September 14, 2023

Trainline is certainly a platform ..

Trainline is certainly a very practical platform but on the condition that there is no problem with the carrier, think about it before using it !
It is better to go directly through the carriers who, in exceptional circumstances, will grant exceptional measures. TrainLine remains on the conditions of purchase, refers to the conditions given of the carrier and does not seek to make an effort, unlike housing platform sites for example

Date of experience: September 22, 2023

Tickets purchased inaccessible for two weeks

Tickets purchased inaccessible for days.
It’s nice to indicate that you will be back soon, but I’ve been waiting for two weeks.

Date of experience: September 24, 2023

Updated on Sept. 14. 2023

Simple access site and very attractive price !

Easy to use site and very attractive prices compared to SNCF Connect or Ouigo !
A detail to improve, if possible: in the choice of places, add “sense of walking”.

Date of experience: September 13, 2023

Simplicity accessibility

Several decades of SNCF experience, I was comfortable to find and buy on the internet but with the arrival of SNCF Connect, I have taken the lead several times and with pleasure was on Trainline or it simply rolls. phew!

Date of experience: September 07, 2023

Effective, clear, reliable

I have been going by train for years, and I have always been very happy, especially for cancellations. Infinitely better than SNCF.

Date of experience: September 14, 2023

Read 1 more review about Trainline

Efficient and fast site

Site more efficient ergonomically than those of the SNCF.
And he does not look for whole minutes without buging !

Date of experience: September 18, 2023

Impossible to take the right train

The train that I was trying to take first did not allow me to achieve payment because of an error message on bad information from my reduction card. So I felt forced to take a ticket later during the day and at a higher price.

Date of experience: September 21, 2023

Updated 3 days ago

Detail “Advantage”

I am satisfied but I could not be sure that my senior advantage card was taken into account for the price.

Date of experience: September 22, 2023

The clear display of discounts, in 1st and 2nd

The clear display of possible discounts with one or more cards, and the proposal in parallel of places in 2nd and 1st is very appreciated.

Date of experience: September 14, 2023

I found tickets cheaper than ..

I found tickets cheaper than on Ouigo, Skyscanner, SNCF..

Date of experience: September 24, 2023

Quickly take a ticket without personal sheet

Quick transaction via paypal and ticket received in stride. Easy and pleasant website without having to fill a file with your name and personal info.

Date of experience: September 14, 2023

Easy, practical and at a competitive price

Easy time rejecting + prices
Complete fluidity to go to the end of the transaction
clarity of information

Date of experience: September 20, 2023

Very practical and fast

Excellent site because well designed, easy and practical to use: but it would be good to recall clearly and more visible the date of tickets.
Personally, I was fooled but ok, I was too fast. So I asked for partial refund 2 minutes after purchase and resumed 2 tickets for the right date.

Date of experience: September 01, 2023

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Responded to 91 % of his negative opinions

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About Trainline

Information written by the company

We’re trainline, Europe’s leading rail and bus app. Our love is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. TODAY, we offer our Customers Travel to Thousands of Destinations With 270 Rail and Coach Companies, In and Across 45 Countries in Europe and the Rest of the World. That birthdays over 172,000 Smarter Journeys Every Day.