Orange – Protected Home Alarm to avoid – Orange – Forum Que Choisir, Home alarm with 24 -hour remote monitoring – Orange House protected

Protected house orange

We install the sensors and equipment while respecting your interior after a personalized diagnosis. And of course, we provide maintenance.

Orange – “protected house” alarm to avoid

I would like to share with you my (oh so negative) experience in the installation of the new orange offer “protected house” alarm.

First of all, you should know that their advertisement indicates:

“All inclusive: excluding connected smoke detector, additional badges and remote control.
Intrusion detectors are included in the subscription regardless of the number of detectors necessary to protect housing.”The only constraint being that you should not have a house of more than 150 m2. That is my case.

So I called their Intelligence Service before installation since I already had an alarm. Warm welcome, the person tells me that the current configuration will remain the same thing with them.

We therefore make an appointment for the installation and a technician moves and makes a diagnosis of the house for installation.

You should know that my house is on 2 floors and has 5 openings outside the ground floor (included the front door).

The technician tells me that the installation will have 3 door opening detectors, a camera and 2 motion detectors + the power station.

I tell him that I do not agree since I have 5 openings on the ground floor and that I therefore need 5 opening detectors.

The above he tells me that he cannot put more than 3 and invites me to get closer to orange.

The alarm is installed but not compliant, then setting it up in part, 2 of my windows are not secure. In addition, movement detectors only start when a person of 30 kg is detected. Suddenly, even in total march, the alarm is useless since we have already had the opportunity of an intrusion by children of – 30 kg .

Several calls were necessary from Orange to hear us say after 15 days that it is not possible to add 2 opening detectors (even optional) and that it was not possible to decrease the weight concerning movement detectors.

I pass you the details concerning the kindness of orange people and their competence which leave something to be desired !

Finally to finish, when I had a manager yesterday that I could not access my request for adding detectors and that the only solution was to uninstall the alarm. I therefore approve the request for termination of the alarm, he tells me that I would not have a fee (fortunately . ) and tell me that I was going to receive an termination email to return.

I come back in the evening to my house and there surprise. Impossible to deactivate the alarm neither by the code nor by the application for which the identifier and the password no longer worked . The alarm yelled + 20 minutes and I could not reinding at home, I was then online with a person of the video surveillance and they, after 20 minutes, finally stopped the alarm.

It turns out that they had simply deleted my account without warning me . A very unpleasant official told me that she was going to investigate .

+ an hour later, a vigil appeared at my home to find out if we were going . A shame when we know that we were online with remote monitoring when the alarm began to scream and that we could not stop it and that they admitted to having closed our account without warning us and without worry that the alarm was still active at our morning home .

Conclusion: To date, still no return from them to find out how it is that our account was closed without warning us and leaving us at the door of our home. No email either concerning the return of the equipment.

So beware of **** . You are limited to 3 door opening detectors and no more . Moving detectors do not comply and orange are incompetent in terms of alarm. At the same time, each his job.

A good understanding.
Nathalie

Protected house orange

valid for the duration of the contract subject to the technical compatibility of the camera with the Internet box and a sufficient internet debit.

Interior camera offered with your alarm pack

• Video alert in case of intrusion
• Direct Live
• Privacy cache
• HD resolution and infrared night vision

How it works ?

An all inclusive alarm system

For your house or apartment, our offers include installation, sensors and alert management.

A professional installs everything

We install the sensors and equipment while respecting your interior after a personalized diagnosis. And of course, we provide maintenance.

24 -hour remote monitoring

In the event of a confirmed alert, our remote monitoring center contacts the police or a security guard who will re-secure the premises if necessary

House or apartment, we adapt to your home

Secure your apartment

Secure your home

Secure your apartment

Secure your home

We watch over you, we tell you everything

Protect yourself from intrusions

We protect your home when you have come out and even when you are at home.

Protect your privacy

We act in compliance with your privacy: access to videos under conditions, private life caches ..

Protect fires

With the optional smoke detector option, in the event of an accident, firefighters intervene immediately.

Keep an eye on your animals

Thanks to the photos and videos, your home is protected without triggering false alerts.

Be informed of your children’s return

Thanks to the protected house orange app, you will know that your children have come home.

Dissuade the intruders with the presence simulation option

With connected sockets that turn on and turn off your lamps randomly after sunset.

Protect yourself from intrusions

We protect your home when you have come out and even when you are at home.

Protect your privacy

We act in compliance with your privacy: access to videos under conditions, private life caches ..

Protect fires

With the optional smoke detector option, in the event of an accident, firefighters intervene immediately.

Keep an eye on your animals

Thanks to the photos and videos, your home is protected without triggering false alerts.

Be informed of your children’s return

Thanks to the protected house orange app, you will know that your children have come home.

Dissuade the intruders with the presence simulation option

With connected sockets that turn on and turn off your lamps randomly after sunset.

This is included in Orange House Protected:

A certified APSAD certified remote monitoring center 24 hours a day, 7 days a week

Our offer is based on a company expert in remote monitoring for over 20 years.

Remote monitoring equipment

Your offer includes essential equipment: alarm system, sensors, batteries. And you can add options like a smoke detector.

The diagnosis of a professional

Our professional determines with you the location of the alarm system and sensors and explains their operation. So.

Installation and maintenance

We do not charge installation fees or equipment maintenance. Well seen, no ?

Protection even in the event of a cut

Our alarm system works even in the event of an internet or electric cut. It is indeed equipped with an orange SIM card and a rescue battery (24 -hour maximum).

The protected house orange app

With the application, you remotely control the alarm system of your home via your smartphone. Activate or deactivate it is easily done !

Contact us to protect your accommodation

Monday to Saturday, from 8 a.m. to 8 p.m. (excluding holidays)

0 800 00 86 36

0 800 00 86 36

Our customers are satisfied

Customers are satisfied with Orange House Protected

Study produced with a sample of 805 Orange House customers protected by the BVA Study Institute in October 2022

Questions ? We answer you

What is the difference between remote monitoring and self -monitoring ?

Self-surveillance is to buy sensors and manage the safety of a home yourself, including in the event of an intrusion.
On the contrary, Orange Maison Protégé guarantees you monitoring by professionals 24/7 and an intervention in the event of a claim (intervention agent, re-security of access, guarding), including when you are not available. Your equipment is installed by a technician. It is for rent: you only set the monthly subscription.

Is remote monitoring really useful for an apartment ?

Contrary to popular belief, 80% of burglaries take place in town (source: National Observatory for Delinquency). An apartment is as vulnerable to burglaries as a house but is much easier to protect.

I have animals. The protected house orange offer is suitable ?

Our equipment is compatible with the presence of animals of a cumulative weight of less than 25kg. In the event of the presence of animals in your accommodation, the technician will have to determine if he can secure the home without this generating false alerts.

What happens in the event of an intrusion ?

1- Alert and video
The alarm is triggered and an alert is sent to the remote monitoring center. You receive the intrusion alert by SMS and on your application. With the interior camera option, in the event of a person detecting, the camera records a video clip which is sent simultaneously to your smartphone and the remote monitoring center.

2- Immediate care
If you are not aware of the alert or if you are unreachable (nor any of your loved ones), our remote monitoring center checks that this is an intrusion from the photos taken by the detector.

3- Intervention included
In the event of a confirmed intrusion, the police are warned thanks to a priority number. In case of doubt, the remote monitoring center sends the nearest security agent within an average period observed of 35 minutes.

4- re-security of the places included
In case of break -in, guarding is taken into account within the limit of a period of 3 p.m. and repairs within the limit of € 1219. The service includes a possible return to your home by train or plane.

How to get help to use the service ?

We invite you to consult online assistance .
You will find the answers to your questions and many tips. During installation, a paper guide is also given to you and will also be available from your Orange House protected application.

Good interior camera plan offered : or a discount of € 5/month on invoice for any simultaneous subscription to orange protected house and the interior camera option from 08/17/2023 to 04/10/2023. The interior camera is offered for the duration of the contract unless moving or changing the offer. Subject to the technical compatibility of the camera with the Internet box and sufficient connectivity and internet speed. The camera does not work in the event of internet unavailability and is connected to the electric current. Duration of archiving your photos and videos on our servers: 30 days.