Mobile: Solving mobile network problems, RED SFR breakdown: an incident is currently underway?

Red SFR Incident current today: is there a breakdown on the SFR network at the moment

To terminate your RED offer, simply contact a Red Advisor. You then have 8 days to change your mind. The termination of your line is effective within 10 days After receiving your request.

Solving mobile network problems

A mobile that “row” or communications that cut: it is certainly due to a network connection problem. Most of the time, a turn on the side of the settings of your mobile makes it possible to solve the problem simply.

  1. Before you start
  2. I have an iOS mobile (iPhone)
  3. I have an Android mobile (Samsung, Huawei)

Before you start

The problem may not come from you !

Before taking an interest in your mobile settings check that no punctual network incident is in progress:

  1. Bring your Red by SFR identifiers and log into your Red Customer Account.
  2. From a computer or another phone connected to the Internet, go to the “SFR mobile network State” page and enter the postal code of the place where you are.
  3. If no incident is reported, you must examine the parameters of your mobile.

I have an iOS mobile (iPhone)


I can make calls but I don’t have internet access and I can’t send MMS


  1. Leave your phone on.
  2. On a computer or other mobile connected to the Internet, go to the mobile Red setting page.
  3. Let yourself be guided !

My calls are cut and/or my connection is slow

Your connection should be improved by forcing your mobile to remain connected to the 3G or H network+. On your iPhone from the “Settings” menu:

    1. Select “Options”,
    2. In “Voices and data” Select your 3G or 4G network

I do not have access to the Internet via the mobile network at my home

Connect to the WiFi network of your home. On your iPhone, select:

  1. “Settings”,
  2. “Cellular data”: deactivate cellular data,
  3. Return to the “Settings” page,
  4. Select Wifi: Activate your wifi,
  5. Connect to your network.


I have an Android mobile (Samsung, Huawei)


I can make calls but I don’t have internet access or MMS

You will have to configure your mobile phone by following these steps:

Depending on your phone model, select “Settings” or “settings”.

    1. Go to “Connexions”,
    2. Select “Mobile Networks”,
    3. Choose “SIM 1 network mode”,
    4. Select your 4G mobile network.

My calls are cut and/or my connection is slow

Your connection should be improved by forcing your mobile to remain connected to the 3G or H network+. On your mobile:

  1. Go to “Connexions”,
  2. Choose “Network Mode”,
  3. Select 4G/3G/2G.

I do not have access to the Internet via the mobile network at my home

Connect to the WiFi network of your home. On your mobile:

  1. Go to “Connexions”,
  2. Select “Use of mobile data”,
  3. Disable “Mobile Data”,
  4. Activate wifi,
  5. Choose your destination network.

Red SFR Incident current today: is there a breakdown on the SFR network at the moment ?

Your RED services can be impacted by a breakdown or a problem on your line. How to know if a Red SFR incident is underway near your home ? What to do in case of breakdown ? What are RED’s obligations ? What are your rights in the event of a breakdown ? Find all the answers to your questions on this subject in this article.

  • The essential :
  • In the event of a problem on your RED line, you can receive a message that indicates thatA Red SFR incident is underway today.
  • To find out if an incident is underway on your line, you can go to the SFR website. Indeed, your RED services operate thanks to SFR network.
  • In the event of a RED failure, you can activate the sharing the line on your smartphone to keep an internet connection or activate WiFi calls To keep your telephone services.

Problem on the Red SFR network today: what are the causes ?

You have received a message by email or SMS which tells you that there is A RED SFR incident today ? Do not panic. It just means thatA problem was noticed On a Red by SFR infrastructure and that the latter can impact the quality of your Internet connection or your mobile services.

It exists Several possible reasons that can cause an incident. Among the most common, we found:

  • Of the works audiences or private that affected a RED line.
  • Of the severe weather which impact the operation of Red by SFR infrastructure.
  • A degradation caused by others of a red by SFR site.
  • An operation of maintenance.

SFR Red by SFR infrastructures is a brand that belongs to SFR. The operator therefore works thanks to the SFR network. Thus, during a Red SFR incident, the problem is actually on An infrastructure that belongs to SFR. Various solutions presented in this article will therefore redirect you to SFR instead of Red by SFR.

How to know if a Red SFR incident is underway today ?

You have a problem with your Red by SFR mobile or internet services ? There may be A problem on your Red line. To find out, you have several solutions.

  1. The SFR site : your Red by SFR line, whether mobile or internet, uses the SFR network. To find out if there is an current incident on the SFR network, you can go to the SFR website. Enter your postal code and click OK. Current incidents on the SFR website
  2. External sites : You can also type “Red SFR Increase” on your search engine. Several websites offer SFR and Red by SFR users to bring in the current failures. For example, you can go to the DowndeTector website. SFR incidents underway on the DowndeTector site

Once on one of these sites, you can see if An incident has been reported in your neighborhood or in your city.

What to do in the event of a RED SFR breakdown ?

An incident is underway on your Red SFR line ? The first thing to do is wait. It is rare that an incident lasts more than a day. Also think of restart your equipment. This can allow you to find your mobile or internet services after an incident. In the meantime, we have detailed below Several tips to follow To keep your RED services and have more information on the current incident.

How to find out more about the problems related to its line with Red by SFR ?

In the event of a problem, you can Learn more about the signaled breakdown in Contactant Red Customer Service. A RED advisor will be able to give you more information on the time during which your breakdown will last and on the possible solutions to keep your services while waiting.

For Contact Red Customer Service, you can :

  1. Go to theRed & me app, At the “Help” section.
  2. Go to the pages Red Twitter and Facebook and contact an advisor via private messages.
  3. Call it 0801 82 00 36 (open 7 days a week, 8 a.m. to 10 p.m.). This issue is only accessible to new RED Box customers, for 2 months after activating their line.

How to keep your services when an incident is underway ?

That an incident is underway on your RED mobile or internet line, there are Solutions to keep your services. The procedure depends on the service you want to use.

�� Use the Internet during a Red failure

In case of Problem with your Red Box Internet connection, You have several solutions to navigate the canvas.

  1. Connection sharing : you can connect to a wireless network thanks to your mobile package (as you have the mobile internet included in your package). To do this, simply activate the “connection sharing” on your smartphone. This mode is available from your settings. Once the sharing is activated, you just have to connect to the wireless network created by your smartphone to enjoy the Internet again on your computer or tablet.
  2. The SFR Webtrotter : If the RED incident on your last line, you can also contact RED customer service to request the loan of a webtrotter to an advisor. Also called pocket box, the webtrotter uses the mobile network around you to transform it into a wireless network on which you can connect all your devices.

Please note, certain activities on the Internet such as streaming or download of heavy files can consume a large part of the gigas of your mobile package. So think of Use connection sharing with sparing If your package does not have a large data envelope.

Increase your internet envelope with SFR and Red packages !

Increase your internet envelope with SFR and Red packages !

�� Watch TV during a Red failure

Red TV

In case of Problem with your Red SFR TV decoder, You also have several solutions to continue watching TV.

    Watch the tnt : If you have a TNT antenna, you can access television. To take advantage of the 42 TNT channels, simply plug the antenna cord into the in or aerial socket of your box or your TV SFR decoder. Then connect the outlet to your TV.

�� Use your telephone services during a RED failure

If you have a problem with your RED landline phone, you can transfer your calls to another line. So, if you receive an important call, you are sure not to miss it. To do this, go to your RED customer area, the section “Manage your call options“”.

In the event of a problem with your RED mobile services, you can Activate calls and SMS in wifi on your smartphone. You no longer go through the RED mobile network, but through a WiFi network for your calls and SMS. To activate this function, you must go to the your smartphone settings, in the “phone” section, then “WiFi calls”.

What are the obligations of Red by SFR in the event of an incident on your line ?

Red by SFR, like all operators, must submit to Several obligations provided for by law.

  1. Compliance with the commissioning period : your supplier must comply with the deadlines announced when subscribing for the commissioning of your line. If no period is specified, the commissioning period is set at one month. According to article L. 121-20-3 of the Consumer Code, if the commissioning of your line is late, you can withdraw and request the refund of all sums paid.
  2. The obligation of result in the provision of the service : the operator has obligations concerning the availability and quality of your services. In the event of a breakdown, he commits liability, unless it is due to an event of force majeure as bad weather.

What are the rights of the customer in the event of a RED SFR problem on your line ?

Are we entitled to allowances after an incident on its Red SFR line ?

In case of delay in service For your RED line, you can withdraw or decide to wait. If you decide to wait, you can ask for damages and interests For “non-compliance with contractual commitments” under article 1147 of the Civil Code.

In case of Long breakdown on your line, You can ask Red by SFR the Refund of sums paid during the period corresponding to the incident. You can also request compensation for damage suffered. The compensation obtained most of the time corresponds to the amount of RED invoices paid while your services did not work.

Can we terminate your Red line ?

RED offers are all without engagement. If you undergo an incident on your line that lasts too long for your liking, you can completely terminate your offer, And this, without paying any termination fees.

To terminate your RED offer, simply contact a Red Advisor. You then have 8 days to change your mind. The termination of your line is effective within 10 days After receiving your request.

In the event of Red Box termination, you receive the instructions to follow for Return your Red by SFR equipment.

You want to change operator ? Compare the best telecom offers and find the one that suits you:

Formal notice and telecoms mediator: the latest appeals in the event of a dispute with Red by SFR

In the event of a conflict with Red by SFR as to the resolution of your incident, there are 2 other solutions that you can use in last resort.

  1. The notice : It is possible to put Red by SFR to ask him to restore the proper functioning of your Internet or Mobile Services. To do this, you must send a registered letter with acknowledgment of receipt to the operator by invoking Red’s “contractual responsibility”. Specify on your letter that you are based on article 1147 of the Civil Code and that you put in summation Red to restore your line as soon as possible.
    Also remember to join the greatest number of possible evidence, such as screen prints with error messages or debit tests that show that your connection is abnormally low. Also, you must specify on your letter: your personal information, your postal details, the number of the line concerned, the summary of your problem and the time limit for solving the problem.
  2. The telecoms mediator : you can also contact the telecoms mediator. The latter’s goal is to find an amicable solution. Entering the telecoms mediator is completely free. However, you cannot request it if the dispute dates from more than a year ago or if you have never contacted a Red Advisor.

What to do in the event of a problem on your RED SFR line without incident in progress reported ?

Red SFR problem: other possible reasons

If no breakdown has been reported on the SFR network, but you still experience a problem With your internet connection or your mobile services, it may come fromanother reason. For example :

  • Your equipment can be defective. Remember to diagnose your red box from the Red & I app or insert your SIM card in another smartphone to check that your problem does not come from your phone.
  • There can be A connection problem On your Red Box. Disconnect it completely and connect it again.
  • You may have an internet connection problem fromA saturated wifi channel. Remember to change the WiFi Red channel.
  • Your internet installation may not be optimal. Remember to install your RED box in a vertical position, about 1m from the minimum floor and far from devices that can produce electromagnetic waves like a microwave or a babyphone.
  • You can be in an uncover zone by the Red by SFR mobile network.

How to report a current RED SFR incident on your line ?

If you have noticed an incident on your line, but it has not yet been reported to the operator, you can Contact Red Customer Service to inform them. This will help faster resolution of the problem.

Also, to help other Red customers close to you to understand why their line has a problem, you can report your incident on independent sites like DowndeTector.

Compare the best box and mobile offers of the moment !