Terminate my package

– dismissal : contact letter of dismissal or certificate pole employment
– Movement in non -covered zone : note the request for the termination of the subscription must be made within a maximum period of 15 days from the date of the move.
– move abroad for a long time
– Disease or physical handicap making it impossible to use the service
– detention in a penitentiary establishment For a minimum period of 3 months
– death of the contract holder (join a death certificate)
– over -indebtedness : attach certificate of admissibility by the individual’s over -indebtedness commission
– supervision or curatorship
– Personal bankruptcy, recovery or compulsory liquidation
– not planned price increase

Board a SOSH package

You can terminate a SOSH package at any time. Termination fees of € 50 are to be expected for the fixed internet offer. You can terminate from your account.

• How to terminate a Sosh package ?
• Terminate an internet package “the sosh box”
• Sosh termination address
• Online termination
• Free letter models
• History of general conditions
• Questions answers

This article is dedicated to the termination of a Sosh package, Here are our guides for the termination of a mobile orange package or a fixed internet offer (Livebox, 4G box).

How to terminate a SOSH mobile plan ?

SOSH packages are low -cost packages and without commitments offered by Orange, competing with Red by Sfr and B & You of Bouygues Telecom, and Free. Sosh offers mobile plans and internet packages called “the Sosh box”. All Sosh packages are without engagement, So you can terminate at any time. Termination fees of € 50 can be expected for the Sosh box offer.

If you want Keep your number and change operator, It is the new operator who will take care of the termination formalities with Sosh. All you need is when you subscribe to your new offer to indicate your RIO code (available by free call at 3179).

The easiest way to terminate is to do it via your customer area, via navigation “offer and options> terminate your offer> terminate”. You can also terminate by registered letter with acknowledgment of receipt If you want to keep proof of your approach.

In accordance with the Sosh Mobile General Conditions The termination of the SOSH subscription contract takes effect by default within 10 days of receipt of your termination request by SOSH, but you can if you wish to choose a subsequent date up to a maximum of 60 days.

The termination of the Sosh + Livebox Fiber or ADSL mobile offer can also be carried out at any time but will result in costs of 50 euros. Orange / Sosh offers to make the termination request by e-chat, but it can also be made by registered mail with acknowledgment of receipt.

Refit a Sosh “Sosh” internet package

In accordance with the general conditions of the Internet package the SOSH box You can terminate your ADSL or fiber subscription to the SOSH box at any time, because this offer is without commitment. However, you will have to bear Termination Fee 50 euros.

Sosh indicates that termination can be carried out by e-chat with a “web-advisor” Sosh. Remember to bring your customer number. You can also terminate by registered letter with acknowledgment of receipt.

How to terminate a Sosh Internet package free of charge ?

Cases where you can terminate free of charge are explained in the general conditions:

– dismissal : contact letter of dismissal or certificate pole employment
– Movement in non -covered zone : note the request for the termination of the subscription must be made within a maximum period of 15 days from the date of the move.
– move abroad for a long time
– Disease or physical handicap making it impossible to use the service
– detention in a penitentiary establishment For a minimum period of 3 months
– death of the contract holder (join a death certificate)
– over -indebtedness : attach certificate of admissibility by the individual’s over -indebtedness commission
– supervision or curatorship
– Personal bankruptcy, recovery or compulsory liquidation
– not planned price increase

The termination of the SOSH Internet contract “The Sosh box” will end 10 days after receipt of the mail by SOSH or the notification via e-chat and will be confirmed by SMS and Mail. It can be canceled if you change your mind by also.

Termination address for Sosh package

Orange Customer Service Mobile Service Resiliation 33734 Bordeaux Cedex 9

Address for the return of equipment (box and cables) in the case of withdrawal only:
KUEHNE + NAGEL LOGISTICS/FTT RETURN SERVICE – DISTRIPLE EXPERIENCE PARIS SUD SUGER 3 BAT A – 77127 LIEUSAIN.

EXID online a SOSH package

You can terminate your Sosh Mobile package from your customer area. For a “Sosh Internet box” package, this is not possible, but the general conditions specify that you can terminate by contacting customer service.

You can also use our online termination service.

Online letter and termination models

[Firstname name] :
[Your address ] :
[Sosh contract number]:

Purpose: termination of the Sosh contract

Recommended shipment with acknowledgment of receipt

By this, please acknowledge receipt of the termination of my SOSH contract without obligation.

In accordance with the provisions of article L. 121-84-2 of the consumer code, the termination is effective within ten days maximum from the receipt of my letter registered by you, the date indicated on the acknowledgment of receipt being proof.

Please accept, madam, sir, the expression of my distinguished greetings.

General subscription, sale, and use conditions

General Conditions Offer Sosh Mobile

General Conditions The Sosh box

Here is a history of the Sosh general conditions in case you have lost yours.

– General Conditions of the Sosh box offer (August 22, 2019)
– General Conditions of the 2018 SOSH Box offer

Question/answers

Is it possible to drop my Sosh box in an Orange store ?

No to our knowledge this is not possible, once your offer has been terminated, Sosh will send you a return voucher with the instructions for the return to the post office or in a parcel relay.

What the identifier of my SOSH contract ?

The identifier to indicate is the number of your line.

My termination letter is sent can I change your mind ?

Yes absolutely the termination procedure may be canceled for a few days after receipt of mail by SOSH or notification via your account. The cancellation can be carried out from your customer area via the offer menu and option that will display the status of your request, and by clicking on the “Cancel” button. If you are a customer of Sosh Mobile or Sosh Mobile + Livebox.
If you are a customer of the SOSH box, the request will be made by Chat, Monday to Saturday from 8 a.m. to 8 p.m

I move must I terminate ?

No just warn Sosh from your customer area

I have to unlock my phone ?

No it is not necessary the phones sold by SOSH are unlocked by default

I bought my phone with funding in 12 months, I can terminate my Sosh Mobile contract ?

Unlike the Free Mobile rental offer or an additional 5 euros monthly is provided if you terminate your Free Mobile contract, the termination of your SOSH contract does not cause financial consequence, since it is a Purchase with ease of payment, you will simply have to continue paying your monthly payments to Orange Lease/Francetel

How to send a recommended ?

To send your termination letter has Sosh orange By registered mail with acknowledgment of receipt, without moving, follow the following steps:

• Personalize your letter from the form Send your registered mail in a few minutes, without traveling -> Indicate your contact details ->
• Perform the regulations (from € 7.49, without subscription)

Letter sent by post

Last update on Tuesday, November 15, 2022

Online termination

Send your termination letter by registered mail to
Sosh orange

Terminate my package

How to terminate a package

To simplify your procedures, you can terminate your online mobile offer at any time, independently and free from your customer area by clicking here: terminate my offer.

Or, you can get from your customer area, in the section ” Your offer / your options “Then going on” Terminate your offer »: Only the line holder can make this request.

Taking into account your termination request is immediate and will be confirmed to you by e-mail.

The termination takes effect 10 days after your request or on a later date that you will have specified.

Know that you can cancel your termination request as long as it is not effective.

On the date of termination, your mobile services will be interrupted. Nevertheless you keep access to your customer area for 3 months: you will find your latest invoices that you can pay by CB if necessary.

Noticed :

You can also request the termination of your contract using the Messaging service by clicking at the bottom right on “the icon messaging”. Specify your request and join the necessary parts. Your request will be taken care of by our customer service.

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