How to contact Boursorama Banque?, Customer Service of Boursorama Bank: telephone number, address and email

Customer Service of Boursorama Bank: telephone number, address and email

However, to directly contact the Boursorama Banque advisers by phone, several lines are at your disposal:

How to contact Boursorama Banque ?

Always a source of concern, the question of the availability of customer service in an online bank regularly returns. This question is also perfectly legitimate with regard to the behavior of certain players in the digital and mobile bank.

Boursorama Banque, it makes it a point of honor to answer all the questions of customers by different biases. The objective of this online bank: remain number 1 of customer relations.

Bungeorama Bank: online bank which ” is there for you »»

This is the message displayed by Boursorama Banque on its site. Its desire is to emphasize customer service in order to bring added value to its offer. For what ? Because customer relations are essential for consumers who are generally used to having a regular banking advisor.

Take the plunge to open an account in an online bank or a mobile bank means taking the risk of being more isolated than in a traditional bank. And it is in itself normal. Most customers choose online bank or mobile bank to reduce costs which, in a traditional bank, in particular finance the work of a dedicated advisor.

It is possible to contact Boursorama Banque very simply and to have relevant answers. The online bank proves this by proudly putting forward on its site its appointment: in December 2019, BearingPoint and Kantar carried out a study on a sample of 4,000 customers and users of 200 companies in the banking sectors, insurance, real estate, tourism, etc. Result, Boursorama Banque is ranked number 1 of customer relations in banking sector.

A small victory that she does not fail to boast to reassure her prospects. With today 2.1 million customers, half of which have chosen to make Boursorama Banque its main bank, online bank seems to have found the right recipe to seduce and retain.

Contact Boursorama Banque

By telephone :

The good news, at Boursorama Banque, is that there is indeed a telephone number … A real ! Indeed, in some mobile banks, such as Revolut, you can, of course, find a phone number … But this good news quickly turns into disappointment since it is simply an automatic standard that refers to the mobile application.

However, to directly contact the Boursorama Banque advisers by phone, several lines are at your disposal:

  • If you are not yet a customer and you have a question about the offer of this online bank, contact the 0 800 09 20 09 From 9 a.m. to 6 p.m. Monday to Friday and 8:45 a.m. to 4:30 p.m. Saturday. The call is free.
  • If you are already a Boursorama Banque customer, make up the 01 46 09 49 49 From 8 a.m. to 10 p.m. Monday to Friday and 8:45 a.m. to 4:30 p.m. Saturday. This number will not be useful to you if you are not yet a customer, you must enter an identifier to get in touch with a Boursorama Banque advisor.
  • If you want to oppose your bank card in the event of loss or flight, this time make up the 09 77 40 10 08 For a Visa Classic card or the 04 42 60 53 44 For a first visa card.

Good to know : The health crisis has changed the organization of Boursorama Banque, customer service by telephone is only available until 7 p.m. instead of 10 p.m. Monday to Friday.

Via cat:

Like any online bank worthy of the name, Boursorama Banque provides customers with a cat to contact an advisor and discuss the various points that question. This cat is available in your customer area.

This solution is very in tune with the times. Indeed, massive digitalization requires many assets to work on computer. Therefore, even during working hours, without being absent from your post, you can chat with an advisor.

Good to know : Due to the exceptional situation linked to the COVID-19, it is not temporarily possible to exchange by cat with an advisor.

By email :

In your customer area, you can also contact Boursorama Banque by email. This bias is to be favored if you want to keep a trace of your exchange and send documents to your online bank.

By letter :

In the age of digitalization, it is certainly not the postal address that will be most useful to you. However, if you need to put a check, then you will need to know it. Indeed Boursorama Banque offers checkmen and offers the possibility of depositing checks. It is enough to enter a digital check delivery slip on your customer area, sign the check and indicate your account number before sending it to the following address:

Balance Bank
TSA 30 007
93497 Montreuil Cedex

Use the Boursorama Banque FAQ

Like many online banks and other mobile banks, Boursorama Banque has paid particular attention to its Frequently. She tries to sweep away all the questions that customers or future customers can have. From the opening of a Boursorama Bank account to its management through the services offered (savings, credit, insurance, etc.), this FAQ tries to answer all questions in order to limit unnecessary contacts with advisers.

Do not hesitate to go to the main page of this Question Fair, it is perfectly organized, clear and readable, and allows you to quickly find the answers to the questions you ask yourself on Boursorama Banque.

Contact with Boursorama Banque: What about social networks ?

As online bank, Boursorama is active on social networks. You can perfectly consider starting a dialogue on Facebook, Twitter, etc. However, insofar as this online bank offers very complete customer service, these networks may not represent the best medium to communicate.

To find out more about Boursorama Banque, do not hesitate to consult the following items:

  • What are the bank charges applied by Boursorama Banque ?
  • Which Boursorama Banque Cards to choose ?
  • What Boursorama Banque savings solutions offer ?
  • How to deposit checks or cash with Boursorama Banque ?
  • How to make Boursorama my main bank ?
  • How to open a Boursorama account (and close it) ?

Customer Service of Boursorama Bank: telephone number, address and email

Customer service stock market advisers are available by multiple means: by phone, mail, email or via the Boursorama cat ! And if unlike a traditional bank, you do not have a dedicated advisor, the Boursorama customer service is available on a large hourly amplitude. So how to contact Boursorama by phone ? To what email address in Boursorama ? Zoom on Boursorama contact means.

  • phone ;
  • Mail;
  • mail ;
  • chat.

�� reach Boursorama Banque by phone

Boursorama Banque has several dedicated telephone lines according to the various issues that its customers can encounter. Contact it Boursorama number corresponding to save time.

Boursorama customer service number

THE Boursorama customer service can be reached for free by phone. Before calling, see the numbers Boursorama contact : they are different depending on whether you are already a customer or not.

If you are already a customer, you can reach the Free Boursorama Customer Service at ☎️ 01 46 09 49 49. THE Boursorama advisers are available from Monday to Friday from 8 a.m. to 7 p.m. and Saturday from 8:45 a.m. to 4:30 p.m.

If you are not yet a customer and you want Contact Boursorama Banque, Use the following phone number: �� 0 800 09 20 09. This is a free number To join the Boursorama Banque sales department of Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 8:45 a.m. to 4:30 p.m, Except during the holidays.

What to do when Boursorama’s customer service is unreachable ?

If the Boursorama Banque customer service is unreachable, Avoid crowding hours when you may have a high waiting time. For Call Boursorama, Favor the following hours: Between 11 a.m. and 12 p.m. and between 3 p.m. and 4:30 p.m.

If you are already a customer and you cannot reach the Boursorama customer service By phone, you can ask to be recalled. Just go to your customer area or to your mobile application on the “Help & Contact” page, and click on the “Be Recalled” button.

If you are in a hurry, you have other means of Boursorama contact ::

  • The email: at the address [Email Protected] or from your customer area on the website or from the mobile application in the “Help & Contact” section.
  • The virtual assistant Elliot, available 24/7 from your customer area.
  • The phone to reach Boursorama assistance at: �� 0 800 09 20 09.

Boursorama emergency numbers

To facilitate your procedures in the event of theft or loss of bank card, Boursorama Banque offers as many online procedures as possible. In an emergency, this process is fast and efficient.

To do Opposition on your bank card, It will be easier to follow the online procedure from your customer area on the website, or from the mobile application. Your card will be immediately blocked to avoid fraudulent use.

If you cannot connect to your customer area, you can contact the Interbank Bank Card Opposition Service at ☎️ 0 892 705 705 (€ 0.34 including tax/min + call price). This is a national service available 7 days a week and 24 hours a day.

�� Contact Boursorama Banque by email

For all your questions, you can Contact Boursorama by email At the following address: [Email Protected] . And if you are already a customer, you have a form on your customer area to write your BOURSORAMA BANK MAIL.

As part of a complaint, the Boursorama customer service undertakes to acknowledge receipt of your request within a period of 10 working days maximum. The response time is 2 months maximum. If it is a problem of transfer, withdrawal or on your bank card, then the processing period is 15 working days.

If you need a quick response, you can use the Boursorama cat : Elliot. This is the Virtual Balance Banking Virtual Assistant. The Elliot chatbot is available 24 hours a day and 7 days a week to answer your questions immediately. THE Cat Boursorama is accessible from your customer account in the “Help & Contact” section.

�� Postal addresses to write to Boursorama Banque

Balance Bank has several postal addresses. To send your letters or documents, you must use the postal address of the Boursorama Banque headquarters. Attention, for cash a check, The address is different !

You have to choose The Boursorama Banque address Depending on your needs:

Boursorama Bank addresses

�� Head office address Balance Bank
44 Street crossing
92100 Boulogne-Billancourt
�� Postal address to send a letter to Boursorama Banque Balance Bank
44 Street crossing
92100 Boulogne-Billancourt
�� Address to collect a Boursorama check Balance Bank
TSA 30007
93497 Montreuil Cedex

�� How to send a complaint to Boursorama Banque ?

If the Boursorama customer service provided you with an answer that does not suit you, or in case of problems on your banking operations, you can send a complaint. To make your complaint you must Contact Boursorama Banque ::

  • If you are already a customer, you must fill out a form in the “complaint” section of your customer area.
  • If you are not yet a customer, you can contact the free number customer service at number : �� 0 800 09 20 09 or fill out an online form, available in the “Help” section of the Boursorama site.

You will receive a response within a maximum period of 15 working days. If despite the return of Boursorama complaint service The dispute persists, you can contact a mediator for free.

Send your mail to the following address:

French Banking Federation Mediator (FBF)
Madam Mediator
CS 151
75422 Paris Cedex 9

Or consult the website https: // lemediator.fbf.fr to start your referral online.

You will receive an answer within 2 months from the date of your first written complaint.

��‍♀️FAQ:

�� How to talk to a Boursorama advisor ?

  • Call the Boursorama customer service to ☎️ 01 46 09 49 49 ;
  • Ask to be recalled from your customer area, “Help & Contact” section.

❌ How to unlock a Boursorama account ?

If you have blocked your account, the most effective way to Unlock a Boursorama account is to click on the link “I unlock my customer access”. It is available on the connection page. Then you just have to follow the instructions.

�� Where to find my Boursorama customer number ?

THE Boursorama customer number is registered in the emails you received when opening up. If unfortunately you cannot find your username, you can consult it from your customer area by going to the “My profile” section then in the “My Identifier and my password menu.». Finally, if you are no longer connected, you can use the procedure to find your Boursorama identifier.

�� The offers of the moment ��

Monabanq

up to 120 € offered

Balance Bank

€ 100 offered with the BRS100 code

Fortuneo logo

€ 230 offered with the FTN0923 code

An advisor to your service

From Monday to Friday from 7 a.m. to 9 p.m., Saturday 8:30 a.m. to 6.30 p.m. and Sunday from 9 a.m. to 5 p.m.