Activate my new SIM card

Using your identifiers, log into your Red Customer area. Then click on “Offer and Mobile” to enter the options of your line. Then go to the “Mobile” tab and scrolle to see the part dedicated to the “SIM card” appear. Click on “Activate your SIM card” then type the card number to finalize the handling.

How to activate your Red by SFR SIM card ?

If you have just taken out a RED by SFR mobile package, you must activate your SIM card in order to normally use your smartphone and be able to connect it to the mobile network of your operator (here the SFR network, mother house of RED). The operation must also be carried out if you were already at Red but you needed a new SIM card for any reason (theft or loss of mobile, change of smartphone for a model supporting another SIM format , subscription to the multisurf option, defective SIM card, etc.)).

We detail the procedure to follow below. It can vary depending on the situation in which you are.

Activate your new Red SIM card having kept your phone number

This is the easiest case to treat. If you have left your former operator and ask Red to carry out the portability of your phone number, the SIM card then automatically activates. The average activation time is six days after placing the order. It is also possible to choose a later date when subscribing.

The exact date to which the SIM card will automatically activate is communicated to you by e-mail or SMS according to your contact preferences. It is possible to modify the date of activation of the line up to three days before the scheduled date. Just access the “order monitoring” section of your customer account.

Activate your new Red Sim card with a new phone number

If you have opted for a new phone number, you will have to activate your SIM card yourself at its reception (or later if you wish). To do this, log into your Red Customer Account. In the “Offer and Mobile” section, go to the “Mobile” tab and go down to the “SIM card” section. You can then click on “Activate your SIM card”. Find out the SIM card number (available on the card itself and the documents sent to RED) and click on the validation button. Once you have received RED confirmation by message, your SIM card is activated. Check that everything works well trying to send an SMS, make a call and connect to the 4G network.

Activate your Red Sim card when you are already a customer

Another scenario, you were already a RED customer and you ordered a new SIM card to the operator. It is sometimes necessary to change SIM card in the event of a new subscription formula (but it is not systematic, it is even rather rare) in the same supplier. If the SIM card is no longer in your possession (due to a stolen or lost smartphone for example – do not forget in this case to block your old card), if you have changed your smartphone and the compatible SIM card format is different from that used by your old model or if you have subscribed to the Multisurf option which allows you to share the mobile data of your package between several devices via different SIM cards (for a tablet or a 4G box for example), then discover, Below, the procedure.

Using your identifiers, log into your Red Customer area. Then click on “Offer and Mobile” to enter the options of your line. Then go to the “Mobile” tab and scrolle to see the part dedicated to the “SIM card” appear. Click on “Activate your SIM card” then type the card number to finalize the handling.

• How to terminate its Red by SFR mobile package ?
• How to recover your Rio code at Red by SFR ?
• Red by SFR sponsorship: how the advantages of the offer for mobile packages work ?
• How to connect to your Red by SFR customer area and manage your account ?
• How to contact Red by SFR customer service ?
• How to configure your answering machine red by sfr ?
• How to configure the APN Red by SFR on its smartphone ?
• How to unlock a smartphone at Red by SFR ?
• How to activate Wi-Fi calls at Red by SFR ?
• How to activate call transfer to Red by SFR ?
• How to migrate from SFR to Red by SFR ?

Activate my new SIM card

If you subscribe to a new Red by SFR offer or a after -sales service, you receive a new SIM card. Whether you choose the preservation of your old number or the opening of a new one, we explain everything to you !

Did you know ? The PIN code and the PUK code are registered on the support of any new SIM card sent by Red by SFR.

I keep my old number

If you are a new Red by SFR customer and you have asked for the storage of your number, your SIM card is automatically activated .

For activation with portability to Red, the average activation time is 6 days after your order (unless you have chosen another date when subscribing).

What is portability ? This is the possibility for a subscriber to keep his mobile number in the event of a change of operator. > Know everything about the conservation of my number

The automatic activation date is communicated to you by SMS or Email .

You can change the activation date of your new line up to 3 days before the scheduled date by logging into the “Order follow -up” section of your Red Customer Account.

I ask for new number

If you are a new Red by SFR customer and you have opted for a new line number then your SIM card will be activated on delivery .

My SIM card is delivered but not activated

You can just activate it from your RED customer account:

1. Connect to the “Offer and Mobile” section,
2. Click on the “Mobile” tab and down to the “SIM card” section,
3. Click on “Activate your SIM card”,
4. Enter the SIM card number and validate.