Free assistance for life for loyal customers BMW, Mini and Motorrad, BMW | Auto assistance

BMW Assistance

In 2019, the BMW group made a world sale of more than 2,520,000 cars and more than 175,000 motorcycles. The result before taxes for the 2018 financial year amounted to € 9.815 billion, turnover at € 97.480 billion. As of December 31, 2018, the company had 134,682 workers worldwide.

Free assistance for life for loyal BMW, Mini and Motorrad customers

Owners of a BMW, Mini or BMW motorcycle are entitled to free road assistance for 5 years. From this month, this period will be extended indefinitely, provided that they go to an official dealer for the interview within the fixed deadlines. A unique concept, with assistance that also applies in the event of an accident and valid throughout Europe.

Driver assistance systems

Press Contact.

Jeroen Smooth
BMW Group

Other Languages.

Owners of a BMW, Mini or BMW motorcycle are entitled to free road assistance for 5 years. From this month, this period will be extended indefinitely, provided that they go to an official dealer for the interview within the fixed deadlines. A unique concept, with assistance that also applies in the event of an accident and valid throughout Europe.

“The extension of free assistance is a way to reward our loyal customers,” says Eddy Haesendonck, President and Managing Director of the BMW Group Belux. “We also want to encourage them to maintain their car or motorcycle in an optimal state and there is no better place to do so than in their own network of dealers”.

In practice, free assistance is automatically extended or reactivated each time an official partner of the BMW, Mini or BMW Motorrad service in Belgium or the Grand Duchy of Luxembourg is maintained. The assistance provided by BMW Road Assist 24/7, Mini Road Assist 24/7 or BMW Motorrad Road Assist 24/7 applies for the period to the next maintenance or oil service indicated by the board computer. In the case of a BMW vehicle, for example, it can go up to 2 years or 30,000 kilometers, depending on the step reached first.

The right to the free program BMW Road Assist 24/7 expires if a service or an interview has not been carried out by an authorized BMW service partner in Belgium or in the Grand Duchy of Luxembourg or if the maintenance interval has been Overwhelmed according to information from the on -board computer and the BMW group systems. The full methods of the assistance program are available to the following addresses:

With its BMW, Mini, Rolls-Royce and BMW Motorrad brands, the BMW group is the leading manufacturer in the world of high-end cars and motorcycles and financial services and quality mobility provider. The BMW group’s production network includes 31 production and assembly sites in 15 countries and the company has a global sales network with representations in more than 140 countries.

In 2019, the BMW group made a world sale of more than 2,520,000 cars and more than 175,000 motorcycles. The result before taxes for the 2018 financial year amounted to € 9.815 billion, turnover at € 97.480 billion. As of December 31, 2018, the company had 134,682 workers worldwide.

Long -term reflection and responsible action have always been the basis for the economic success of the BMW group. The company has anchored in its strategy the ecological and social sustainability throughout its production chain, extended product responsibility and a clear commitment in favor of an economical use of raw materials.

BMW Group Belux Jeroen Fun GSM: +32 488 23 55 85 Tel.: +32 3 890 97 08 E-mail: [email protected]

Offline Article Attachments.

Press release: free assistance for life for loyal BMW, mini and Motorrad PDF, FR, 230.36 kbb customers

BMW Assistance

Founded in 1916 by Gustave Otto and Karl Friedrich Rapp, Bmw is a manufacturer of German cars and motorcycles. After being a large manufacturer of aircraft engines, the brand is now known for its high-end, sports and luxurious vehicles. The company is part of the BMW group with Rolls-Royce and Mini.
When buying a BMW vehicle, you benefit from the service for a period of 5 years BMW Assistance who will help you in the event of a problem encountered on the road. If you want to reach this service, this page will allow you to have quickly access to the phone number of your BMW car assistance As well as other information that can help you in an emergency: customer service, complaints, guaranteed breakdowns and customer reviews.

All about your BMW car assistance service

You are the victim of a road accident or simply broken down ? You have suffered a puncture on your vehicle ? Or you want to know more about the assistance solutions offered by your BMW car manufacturer ? As an automobilist, you will be brought to contact your BMW car assistance service in several situations.

In case of’accident, breakdown, or puncture, Do not give in panic. Your BMW assistance is a service included in your manufacturer’s warranty when buying a brand vehicle, during a period of 5 years. BMW Assistance undertakes to provide you with fast and complete help regardless of the situation. So, if you find yourself in difficulty or you meet an unexpected, this service will bring you assistance as soon as possible, from 7 a.m. to 10 p.m. if you are well in one of the areas covered by BMW Assistance. This service ensures to respect the manufacturer’s repair methods, using original parts to protect the life of the vehicle.

Depending on the car manufacturers, the assistance guarantees and services you will have will not always be the same. When purchasing your BMW vehicle, do not hesitate to find out about terms and conditions (CGV).

Contact your BMW car assistance by phone

BMW Assistance can be reached everywhere in Europe, 24 hours a day, 365 days a year At : 0800 00 16 24.
From abroad, you can use it: (+33) 1 40 255 900.

Attention : Check with your BMW service interlocutor that you will be taken care of for free.

Join BMW customer service

If the telephone service does not satisfy you or you wish to contact the BMW customer service in writing you have the choice between different options. You can reach them by mail, email, on their website or on social networks.

    By mail : For any information, complaint, request or suggestion, you can send a letter to your car manufacturer at the following address:

  • By email : To send an email to customer service, you can fill out a contact form on their website.
  • On their site : You can also go to the BMW community from their website, allowing you access to a forum, a FAQ as well as tutorials.
  • On the networks : You can reach the brand via their social networks: Facebook and Twitter.
    You can also follow their accounts: Instagram and YouTube.

Make a complaint with BMW

If the dispute persists and you do not find a suitable solution, you are entitled to send a claim. Depending on the nature of the complaint, you must either send it to your BMW France approved repairer/ with which you signed the contract, either if it directly concerns BMW France, by mail (registered letter with acknowledgment of receipt) or by email to the addresses previously cited. Your mail must include:

  • the reason for your dispute;
  • the steps you have taken;
  • the copy of the supporting documents and your possible exchanges by mail on the subject.

After 1 month, in the event of lack of response, refusal or unsatisfactory response you can use free of charge for the services of a mediator registered on the list of mediators established by the Consumer mediation assessment and control commission Pursuant to article L 615-1 of the Consumer Code.

To deal with disputes relating to the seller or repairer’s responsibility, you can request:

    THE Mediator of the National Council of Automobile Professions (CNPA) On its website or by mail to the following address:

To deal with disputes relating to BMW France’s responsibility:

    THE Mediator with BMW France On the website or by mail to the following address:

BUSS guaranteed breakdowns

BMW Assistance accompanies you throughout Europe, 365 days a year, 24 hours a year for a period of 5 years after the circulation of your new vehicle. In the event of a breakdown or an accident, this service offers a whole series of free services:

  • Repair on site or towing;
  • Continuation of the taxi route (taken care of up to € 80);
  • Hotel accommodation if you are over 50 km from your home (up to 4 nights);
  • Replacement vehicle ;
  • Continuation of the trip or repatriation at home (up to € 650);
  • Repatriation of the vehicle, if necessary.

Attention : It is important to check the detailed terms under the general conditions of sale of your BMW.

What BMW customers think

BMW is a very popular brand, with a good image. Indeed, when you look at the various customer reviews, most are positive. Driving, power, engine, sportiness and many other characteristics of BMW vehicles seem to be widely appreciated. However, some customers criticize the after -sales service or the comfort of cars. Of course, opinions differ from one client to another as well as from one model to another. Each case and each situation is different. Whatever the car manufacturer there will always be unhappy or dissatisfied customers, it is then difficult to establish with certainty a global opinion of the brand.

Important note: the connection service offered by Assistance-Auto.com is not affiliated with the company BMW. All free and/or direct contact details are presented in the above texts

About

We are a company offering a Directory referencing most brands of automaker and car insurance . Our company Assistance Auto, aims to facilitate you to connect with the brand of your choice, through our Assistance-Auto website.Fr.

Navigation

  • Welcome
  • Marks
  • Insurance
  • News/Advice
  • Privacy Policy
  • Legal Notice

last news

Should we go to the electric

Should we go to the electric ?

car purchase

How to buy your car: cash, LOA, LDD…

Tips for choosing the right used vehicle

10 tips for choosing your used vehicle

All rights reserved – © Auto Assistance