The Bouygues mobile network restored after a big breakdown that affected several operators

Since midday, this Friday, March 17, 2023, an important breakdown hit the SFR, Bouygues, Orange and Free mobile networks. Bouygues Telecom works again.

Bouygues Telecom’s mobile network affected by a magnitude

Many operator customers have been talking about problems to access the telephone network since this morning. The service seems to be gradually returning to normal.

Part of the Bouygues Telecom subscribers woke up without a network on January 13 in the morning. On Twitter, the operator has been arrested many times by the latter, explaining that he could not make calls, send sms, nor access the Internet, whether in 3G or 4G. Around 8:40 am, the operator assured that the incident was resolved, inviting its customers to extinguish and rekindle their mobile to access the network.

No failure on the fixed

The difficulties have been confirmed on the Downdetector site, a platform that lists breakdowns of all kinds on online services. According to the site, they are not linked to a particular region. The problems of access to the mobile network are mainly identified in Paris, Lyon and Bordeaux, but also in the North, in the Marseille region and in Brittany.

On Twitter, DowndeTector specifies that Bouygues Telecom customers have gone difficult from 7 a.m. Note that this national breakdown only concerns the mobile network at this hour. No complaint evoking the fixed network (ADSL or fiber) is identified.

This is the second magnitude for the Bouygues Telecom network in a few weeks. On December 2, while the operator started the deployment of 5G, its mobile network had remained inaccessible for several hours.

The Bouygues mobile network restored after a big breakdown that affected several operators

Since midday, this Friday, March 17, 2023, an important breakdown hit the SFR, Bouygues, Orange and Free mobile networks. Bouygues Telecom works again.

[Update on Friday March 17, 2023 at 7:45 p.m.: The Bouygues Telecom mobile network restarts again after the breakdown that affected all of France, for at least four hours. “The incident is now resolved,” said Bouygues Telecom, on his Twitter account.

“SFR that bug ! “,” SFR Down “,” Bouygues Telecom, why I’m in “no service”, I don’t even have a little 3G connection, really zero bar “,” national breakdown, currently on SFR networks, Bouygues, including At Free, I haven’t had any connection since this morning “..

If you are hanging on social networks at the moment, you’ve probably seen these kinds of messages pass by. And for good reason: SFR operators and Bouygues currently experience a breakdown. The DowndeTector site thus has a peak of reports since 1 p.m.

Same bell sound at Free. The network Orange Also seems to be concerned by disturbances, with a first peak of reports around 11 a.m. and a second between 1 p.m. and 2 p.m.

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Several cities affected by the breakdown

On social networks, customers of the various mobile operators mention mainly difficulties concerning their Internet connection at home, But also evoke the mobile telephony.

This breakdown concerns several cities in France, according to reports in DowndeTector. So, the most frequently reported cities at the specialized site are:

• For Free: Paris, Marseille, Bordeaux, Chartres, Lille, Montpellier, Lyon, Manosque and Nantes;
• For Orange: Paris, Marseille, Strasbourg, Nantes, Lille, Bordeaux, Lyon, Toulouse and Ivry-sur-Seine;
• For SFR: Paris, Nice, Dunkirk, Lyon, Marseille, Bordeaux, Lille, Nancy, Toulouse;
• For Bouygues: Paris, La Rochelle, Colmar, Dunkirk, Lyon, Lille, Amiens, Marseille, Bordeaux.

” Rest assured “

In the middle of the afternoon, the operators targeted by the failure had not yet communicated concerning the incident. Only SFR indicates, on the assistance page of its website, having “identified a network incident in your municipality which can be at the origin of the disturbances you meet”.

We do everything to restore service as soon as possible. We ask you to apologize for the inconvenience caused.

SFR

But, questioned by customers victims of the breakdown on social networks, some have given response elements. ” Our apologies. If an incident is open, an estimated resolution period will be indicated to you, ”said Bouygues Telecom to a customer.

Orange’s help service recognizes “dysfunctions at the customer area”. “This should be resolved quickly in the afternoon,” said the operator, interviewed by a client on Twitter.

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The mobile networks of SFR and Bouygues Télécom victims of a breakdown Friday afternoon

SFR said on Twitter that a “hardware breakdown concerning a radio site” was at the origin of disturbances in several major French cities.

Posted on 03/17/2023 4:17 PM Updated on 03/17/2023 21:32
Reading time: 1 min

Many SFR subscribers and Bouygues Télécom reported on the social networks for network breakdowns, Friday March 17th. The specialized DowndeTector site also reported a peak in disruption reports, at the end of the afternoon, before these reports are dried up in the evening.

These lifts concerned mobile telephony and came from various cities: Paris, Lyon, Lille, Marseille or Bordeaux. In response, SFR said on Twitter that “Material breakdown concerning a radio site“” was at the origin of the disturbances . “Our technicians do their best to resolve the incident”, has written the operator again.

For his part, Bouygues explained earlier to undergo an incident “national” and that the difficulties of his own subscribers focused on the areas where he used the SFR network, suggesting that the two incidents were linked.

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