Free Proxis, the new local assistance service

“Competent assistant, fast, friendly action, listening. What more can I say: great . »

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Free Proxis, the new local assistance service

Free Proxis is the new local assistance service created by Free. Small local teams made up of 8 to 10 free advisers are available in your sector to meet all your requests.

Local teams that are easy to contact

With Free Proxis, the same team of advisers, based near your home is available 7 days a week by cat or by phone to answer all your questions related to your Freebox or Mobile offer.

Proximity VIP assistance

Our teams of experts know in detail the fixed and mobile network infrastructure of the region. They can easily diagnose any incidents, and even go as soon as possible at your home to restore a service or exchange equipment.

Almost 90% of users of the free proxis satisfied assistance¹

Our subscribers talk about free proxy assistance

“Really free bluff me on the quality of the exchanges and the speed of the treatment of concerns when there are any ! In 1 word: perfect [. ] ”

Lionel, Freebox subscriber

“Competent assistant, fast, friendly action, listening. What more can I say: great . »

Catherine, Freebox subscriber

” Perfect! And in addition, I really appreciated the professionalism and the kindness of the technician who took the time to explain the problem to me. »

Isabelle, mobile subscriber Free

” Awesome. Patient. Answered all my questions. Was able to offer me offers adapted to my expectations. Nothing to say the advisor was at the top. »

Leila, mobile subscriber Free

“Very professional exchange very fast and friendly for a positive result. Thank you to the team, very good ”

Angelique, mobile subscriber Free

“Wow! There free tears everything: 20 minutes show in hand, between the incident ticket and the taking of appointment. An appointment in less than 24 hours. A problem solved in less than 24 hours! Well done. »

Georges, freebox subscriber

“Perfect assistance as always! I continue to choose free for impeccable support. »

Ines, mobile subscriber Free

“I thank the advisor who answered me very quickly and who provided a clear and precise answer to my request. »

Philippe, freebox subscriber

“Really great this team, right next to us and very responsive. Well done. »

Jacky, freebox subscriber

“Really free bluff me on the quality of the exchanges and the speed of the treatment of concerns when there are any ! In 1 word: perfect [. ] ”

Lionel, Freebox subscriber

“Competent assistant, fast, friendly action, listening. What more can I say: great . »

Catherine, Freebox subscriber

” Perfect! And in addition, I really appreciated the professionalism and the kindness of the technician who took the time to explain the problem to me. »

Isabelle, mobile subscriber Free

” Awesome. Patient. Answered all my questions. Was able to offer me offers adapted to my expectations. Nothing to say the advisor was at the top. »

Leila, mobile subscriber Free

“Very professional exchange very fast and friendly for a positive result. Thank you to the team, very good ”

Angelique, mobile subscriber Free

“Wow! There free tears everything: 20 minutes show in hand, between the incident ticket and the taking of appointment. An appointment in less than 24 hours. A problem solved in less than 24 hours! Well done. »

Georges, freebox subscriber

“Perfect assistance as always! I continue to choose free for impeccable support. »

Ines, mobile subscriber Free

“I thank the advisor who answered me very quickly and who provided a clear and precise answer to my request. »

Philippe, freebox subscriber

“Really great this team, right next to us and very responsive. Well done. »

Jacky, freebox subscriber

How to contact my free assistance proximity ?

Free proximity is included without additional cost in all free offers. Free Proxies teams are available 7 days a week.

Since Subscriber Space

In the my assistance section.

On the app my freebox subscriber space

In the assistance section.

By leaving us a message so that one of our advisers reminds you.

An implementation everywhere in France

Our proximity teams are located everywhere in France, both in urban areas and in rural areas. To date, 96 proximity teams are operational. In 2023, deployment will continue: our ambition is to make available to our subscribers 150 Free Proxies teams by the end of the year and to be present in each of the 95 departments of the metropolis.

A reinvented job: join our teams

You too are participating in the Free proxy revolution ! Our advisers are versatile and deal with various subjects since they follow the requests for contacting the file resolution. You will work in a friendly environment independently and within a small team to promote cooperation.

Questions about free assistance proxies ?

When free teams are available ?

Free Proxies are available from Monday to Sunday, 7 days a week to answer all your questions. Our teams put efficiency and satisfaction at the heart of their concerns. They provide you with assistance as soon as possible.

With what offers can I benefit from free proxis assistance ?

Free proximity is a service included in all free offers (https: // www.free.FR/Freebox/) Without distinction. You just need to be eligible by finding you in an area where our local teams are located.
See the map>>

How to join the free proxies teams ?

You wish to participate in the Subscriber Service Revolution ? Join a human -sized team ? Create a relationship of trust and help free subscribers ?
Discover our Free Proxi>> job offers>>

Free launches an official card to find out if you are eligible for Free Proxis, its new kind of proximity assistance service

3 months after its launch, Free Proximity continues its establishment throughout France, both in urban areas and in rural areas. Today, 88 proximity teams are operational for more than 5.6 million free covered subscribers. In 2023, the displayed ambition is to make available 150 free proxies teams by the end of the year and to be present in each of the 95 departments of the metropolis.

“Our teams of experts know in detail the fixed and mobile network infrastructure of the region. They can easily diagnose any incidents, and even move as soon as possible at your home to restore a service or exchange equipment ”, Indicates the operator on a new page dedicated to his service. Today, almost 90% of users of the Free Proxis assistance would be satisfied (internal source. Average between 01/01/2023 and 02/28/2023 of 68,577 respondents).

In order to find out if you are eligible for this local assistance service, Free now provides a new card that will be regularly updated. Here is the number of open proxies or in the process of being in March.

All eligible free mobile and freebox subscribers benefit from direct access to free proxis via 3244, their subscriber space and the freebox-space subscriber application. The teams are available 7 days a week from 8 a.m. until 9 p.m. They undertake to respond to the subscriber within 15 minutes and to solve the problem between 2h and 24 hours.