If your iPhone or iPad does not update – Apple Assistance (CA), update your iPhone or iPad – Apple Assistance (FR)
Update your iPhone or iPad
If you need to delete an urgent security update, proceed as follows:
If your iPhone or iPad does not update
To update your iPhone or iPad, you must have a compatible device, an internet connection and sufficient storage space. Keeping your device connected to a power source could also be useful.
If you cannot install iOS 16 or iPados 16.1 on your iPhone or iPad
- Your device does not support the latest version of the software
- The space available on your device is insufficient
- The update download is long
- Your device cannot access the update server
- The update process is interrupted
If your device does not support the new software
If you do not see the update option to a new software, such as iOS 16 or iPados 16, when it becomes available, your device may not take charge.
- Determine the model of your iPhone or iPad.
- Check if your iPhone or iPad model is on the list of devices compatible with the latest version of iOS or iPados.
- Go to the latest version of iOS or iPados that is available for you.
If your device is compatible, but your iPhone or iPad does not update, follow the steps below.
If the available space is insufficient for the update
If the available space does not allow you to download or install an update, your device software tries to release it. Only apps data that can be downloaded again will be deleted. None of your data will be deleted or moved. If the space available on your device is still insufficient, then you can use your computer to update your device.
If you cannot connect your device to your computer, free up space for update by deleting the content and apps you no longer need. Access Settings> General> Storage [device name].
If the download is long
Internet connection is necessary to update your device. The download time varies depending on the size of the update and speed of your Internet connection. You can continue to use your device normally during update download. You will receive a notification when it is ready to be installed. To optimize download speed, avoid downloading other content and using a Wi-Fi network.
If it is impossible to connect to the update server or check the update
One of the following messages can be displayed when updating your device:
“Impossible update search. An error occurred when looking for a software update. »»
“Unable to install the update. The [software] update requires a network connection. »»
Remember to update your device using the same network. If one of these messages is still displayed, try to update your device using another network or update your device using your computer:
If the problem persists after trying several networks, remove the update.
Update your iPhone or iPad
Find out how to update your iPhone or iPad with the latest version of iOS or iPados.
You can update your iPhone or iPad with the latest version of iOS or iPados via wireless connection. If the update does not appear on your device, you can do it manually using your computer. Find out how to update your device manually if you use a Mac with Catalina macOS or subsequent version or if you use a Mac with Mojave macOS or anterior version, or a Windows PC.
Update your iPhone or iPad via a wireless connection
- Save your device data using iCloud or computer.
- Connect your device to a power source and connect it to the Internet via Wi-Fi.
- Access Settings> General, then touch software update.
- If several software update options are available, choose the one you want to install.
- Touch Install. If the “Download and install” option is displayed instead, touch it to download the update, enter your access code, then touch Install Install Install. Find out how if you do not know your access code.
Display of an alert during the wireless update
Certain software updates cannot be installed via a wireless connection. VPN or proxy connections can prevent your device from contacting update servers .
Additional space required during wireless update
If a message invites you to temporarily delete apps in order to release space for update, touch continuing to authorize the deletion of apps. Once the installation is completed, these apps are automatically reinstalled. If you touch cancel instead, you can manually delete content from your device to free up more space.
Personalize automatic updates
You can automatically update your device overnight when it is in charge.
Activate Automatic Updates
- Access Settings> General> Software update.
- Tap automatic updates, then activate the “Download iOS updates” option.
- Activate the “Install iOS updates” option. Your device automatically installs the latest version of iOS or iPados. Some updates may require manual installation.
Install urgent security updates
Urgent security updates provide significant security improvements faster, before they are included in updates to come.
To automatically install urgent security updates, proceed as follows:
- Access Settings> General> Software update.
- Tap Automatic Updates.
- Make sure the safety and system file updates option is activated.
If you do not want urgent security updates to be automatically installed, you can install them like software updates.
If you need to delete an urgent security update, proceed as follows:
- Access the Settings> General> Information menu.
- Touch iOS version.
- Touch Delete the security update.
You will be able to reinstall the urgent security update later, or you can wait for it to be installed permanently as part of a standard software update.
Update to the latest version of iOS or iPados software allows you to benefit from the most recent safety and correction features, safety updates. Not all features are available on all devices or in all countries or all regions. Battery and system performance can be influenced by many factors, including network conditions and the use of each; The results can therefore vary.