Google Play customer service

To contact the customer service of Google Play Store You can act directly from the Google virtual shop. Start it, then, by pressing its color triangle icon Located on the home screen and/or in the drawer of your device and press the icon ☰ Located at the top left.

How to contact Google Play

Before explaining to you How to contact Google Play, I would like to explain to you how to find the answer to your questions independently, using the tools made available by Google, such as Google Play official guide and the Support community: channels through which you can find answers to problems and frequently asked questions related to the play store (and not only). In the following lines, you will find more details on this subject.

See the help of Google Play

If you encounter problems when using the Play store, The Google virtual boutique via which you download applications, games, music, movies, books and magazines, you can refer to the Help Google Play.

To do this, go to Google Play’s main help page and use the text field Describe your problem To grasp the doubt or the problem you have encountered.

You can also click on one of the sections that are displayed: Google Play start -up guide, Use of Google Play, Purchases and downloads, Device management, Account and password, Refunds and returns, Troubleshooting o Product Type Guide, in order to identify the macro category of the guide linked to the problem you have encountered.

For example, if you encounter difficulties to download content from the Play Store, click on the category Purchases and downloads Then press the element Download on Google Play, to refer to the section in which the official guides of Google relating to the solving the most common problems are available for reading.

Also refer to the boxes located below and named Learn more about Google Play e Other resources: they can be useful to locate, for example, the section that shows the Most read articles.

Contact the Google Play assistance community

If you tried to find the answer to the problem you have encountered in the Help Google Play But you have not succeeded, you can refer to the Google Play Help Community.

Thanks to this forum, you can, in fact, find some questions asked by users with the relative answers of community experts. Alternatively, you can also ask a question to which members of the community will answer directly. However, keep in mind that, in the latter case, you will have to connect with your Google account. If you don’t have a Google account yet, please refer to my dedicated tutorial.

That said, connect to the Google Play help community and use the text field Describe your problem, To check if there is already a question in the forum concerning a problem similar to the one you have encountered.

Also consult the sections After selected, Categories, Apps, Books, Games e Cinema and television To identify the questions posed by users concerning specific categories of the forum.

If despite this you have not found an answer to your question, or if you still have problems or doubts, click the button Ask a question that you can find at the bottom of the page and, after you connect to your Google account, use the text field Create your question, To grasp your question.

To continue, click the button keep on going And provide all the subsequent information requested, to categorize the question you want to ask the community. Finally, to post the question, pass the captha and press the button Public.

How to contact Google Play

If you have tried to solve the problem you have encountered on Google Play yourself without taking care of it, don’t worry: in the following lines, I want to explain to you how to get in touch with Google’s assistance service.

Contact Google Play assistance

To contact the customer service of Google Play Store You can act directly from the Google virtual shop. Start it, then, by pressing its color triangle icon Located on the home screen and/or in the drawer of your device and press the icon ☰ Located at the top left.

Now, in the displayed menu, click on the item Help and comments, Then choose if you wish to receive assistance by phone (Contact us) or by message (Cat)). After relying on the option you have chosen, fill out the assistance form that appears to you, typing, in the text fields, the problem you encountered and the phone number. Then send the request by clicking onplane icon top right. In this section, you can also consult Help Google Play, I told you about in the previous chapter.

If, however, you wish to contact customer service for Google Play From a PC, to receive help by phone or cat, connected to the main page of the help of Google Play, then press the button Request for assistance.

This done, in the menu presented to you, click on the section relating to the problem you have encountered (for example Android applications and games> Purchase problems), then choose if you wish to receive a call (Request a call) or discuss with a customer service expert (Ask for a cat)). Waiting times may vary depending on the availability of operators.

You can also contact Google customer service by phone at 02 36618300. The service is available Monday to Friday from 08:00 ore alle 17:00. After composing the number, press the key 1 To continue assistance in Francen, then press the key button 1 For help on Google corporate products, otherwise enter the Key 2.

At this point, if you encounter problems with the Play store And you want to get in touch with an operator, press the key again button 2.

Keep in mind that the sequence of keys to support to be able to speak to an operator can vary: in case of doubts or additional problems, see my tutorial in which I explain how to contact Google.

Google assistance on Twitter

To contact the customer service of Google, You can also enjoy Twitter. To continue, then connect to the social network or launch its official application for Android / iOS and log into your account (if you do not have an account yet, register on Twitter).

At this stage, find the profile of the city of Google and, in order to get in touch with the assistance service offered by the latter, press the button Tweet. Then, in the text field that is displayed, write a tweet using the hashtag #gaide To help the team locate the message you posted.

But I remind you that the tweet you sent is nothing more than a public message in which you mention Google. Since this message is visible by everyone, do not include any confidential information in the text, such as your phone number or email address. That said, to publish the tweet, click the button Tweet.

In case of doubts or additional problems, see the guide where I explain in detail the operation of Twitter.

How to contact Google Play

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Google Play customer service

Google Play is the official Google online store adapted to Android terminals. This platform is particularly useful for anyone who wants to download applications or to download music or movies. The application interface is very fluid allowing a simple and easy navigation. If you are looking for movies, you will have to select movies in the tab on the left, ditto for applications. You can even filter the results by genre, choose the best rated to the most downloaded … Google Play is an excellent solution because there are most of the reference applications (Facebook, Whatsapp Twitter or Instagram) as well as many games. Google Play customer service is available by phone, online, e-mail or mail. Find in this article all the means to contact Google Play.

Google Play contact

First, before you can take advantage of the application features, you must first hold a Google Play account. Then you can start adding the different content (movies, series, music or books) as you are interested in. If however, you need help and you want support for your first steps ? Google Play specialists are available by phone, email or cat.

Contact Google Play by phone

Google Play Store phone number : It is possible to contact an advisor for any questions related to a purchase made from the application by composing the Google Play number following : 0805 541 040. The telephone line answers you between 9 a.m. and 9 p.m. Monday to Friday, weekends between 10 a.m. and 6 p.m.

However, know that in addition to number of Google Play phone, You have another alternative that will allow you to avoid waiting time: ask be recalled by a specialist in the assistance team. To do this, go to the Google Store help and then select your problem to see the different contact options from which the request for a reminder. The service is available between 9 a.m And 24 h Monday to Friday and weekend between 10 h And 9 p.m.

If you have not managed to reach Google Play by phone, our advisers 118500 will be able to put you in touch with the brand’s customer service when possible or send you its complete contact details by SMS on request.

Google play contact by e-mail

If you wish to check the condition of your order or simply cancel it, to return your order, assistance by e-mail is highly recommended. Very practical, Google previously recorded the address from which you are connected as well as the research concerned (for example a question concerning your order). You just have to complete the corresponding form in order to obtain an answer within 24 hours maximum.

Google Play cat

You can completely apply for assistance by chat, especially for all your questions before ordering or to read the configuration required for your digital devices and their compatibility with the Google Play service. Always since the Google Store help according to your request you will find the option: Request assistance by cat. You just have to describe the problem you encounter and submit it to an advisor to start a cat session. The waiting time is very short (less than a minute) and the service is available between 9 a.m And 24 h Monday to Friday and weekend between 10 h And 9 p.m.

FAQ Google Play

If you have any questions about the Google Play application, do not hesitate to go to the page of popular articles to discover answers to the most frequent questions about the service like:

• Contact Google Play assistance
• Discover the basic principles of Google Play
• Add and use accounts on your device
• Obtain a refund on Google Play
• Purchasing problems via an application
• Require a password or authentication for purchases
• Compatible devices

Very complete, this approach will allow you to find the information sought without going through the customer service stage. If however, you have not managed to get a satisfactory response, you can always reach Google Play by phone, email or cat.

Google Play Forum

You have the possibility of asking for help from the Google Play community. Ask other users to find a solution to your problem. The most active members of the community are produced by product experts. There are no less than 1000 around the world. Their vocation is to assist thousands of daily users so that they can take advantage of the potential of the Google Play service, in particular by sharing their knowledge on the subject.

Good to know : Product experts do not work on behalf of Google Play, they are independent and regular users, animated by the passion for the service. Their opinions and advice cannot engage the responsibility of Google Play.

Contact Google Play Music Support

THE Google Play Music support is the ideal interface for anyone who wants help and more information on service features. Appointment Google France
8 rue de London
75009 Paris
France

You can also send a letter to the company’s head office in the United States. In this case, do not forget to freed your letter for an international sending to the United States:

Google Inc.
SISE 1600 AMPHITHATER PARKWAY
Mountain View
CA 94043, United States,

Google Play Customer Service

Google Play Refund

Some purchases made on Google Play may be reimbursed. However, the reimbursement methods depend on the item and/or the service purchased. To do this, two possibilities are available to you:

Request help directly from the developer creator of the application : Almost all of the applications on Google Play have been created by third-party engineers, and are not the fact of Google. It is up to the latter to provide an assistance service to ensure the proper functioning of their applications and if necessary to offer you a refund. If your purchase has been made there is More than 48 hours And that you wish a refund, the developer will be responsible for processing your request in accordance with the law and its internal regulations.

Request a refund from Googleplay.com : you have just bought an application or you have made a purchase via this application within a period less than or equal to 48 hours, You can request a refund from Google Play. For some content, a refund has been possible the 48 -hour period (go to Googleplay.com for the modalities). The validation of your refund can be done in 15 minutes, however, in some cases the process may go up to four working days.

It is therefore very simple to be reimbursed for a paid application on Google Play, but on one condition: your request must intervene within 2 hours of purchase. As soon as a paid application is installed, its Google Play sheet offers 2 choices: ‘’Open” Or ”Refund’’ Instead of the ‘’ buttonUninstall’’. You should know that if you uninstall an application within 2 hours after its purchase, it is automatically reimbursed to you.

Google Play Parental Control

As a parent, it is completely normal to let your child play with your smartphone or tablet when it is bored. However, if you want to avoid ending up with abnormally high invoices or to prevent your child from having access to games or applications reserved for adults, parental control is necessary. To do this :

• Go to the Google Play menu
• Select ‘’Settings’’
• Slide the cursor to the ‘category’User commands’ ’
• Select ‘‘Parental control” To activate the functionality

You just have to configure a PIN code, and to establish restriction rules. As soon as your child wants to access unauthorized content, this code will be required !

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