Remove your freebox with ease at least at no cost

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Address
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Customer number/Free contract

Free termination: the steps to follow to terminate its freebox or free mobile offer

You want to terminate your Freebox offer ? What is the process to be followed to terminate your free subscription ? To which address send your free termination letter ? What is the amount of termination fees free ? How to be reimbursed for termination costs free ? Whatever your reason for termination, find the essentials to know about the free termination procedure.

You are looking for a new internet offer ? Discover the internet offers available and let yourself be guided in order to take advantage of the partner offer best suited to your needs.

09 71 07 88 21 Free Jechange Service

• The essential
• Since June 2023, your free termination has been done in a few clicks From the operator’s website.
• If you want terminate your free offer, You can also join the 3244.
• An advisor indicates the precise procedure to follow and transmit the addresses to you to which Send your termination letter And turn over your equipment.
• Your Free termination fees are from 49 € to which can be added variable termination fees if you resound your subscription during your commitment period.
• If you resilled your Free Subscription to change operator, Your new supplier you Refund your termination costs up to 100 to 150 €.
• In case of non-return of equipment or if it is damaged, of the costs will be charged by free.

Article information updated on 08/18/2023.

Freebox termination: how to terminate my subscription ?

You can make your freebox termination at any time. Two methods can be used to end your subscription: online or on the phone.

Refit your free online subscription

Now your free termination can be done in a few moments online. Indeed, since June 1, 2023, All contracts taken out online must be Resiliable in a few clicks. In short, it must now be as easy to unsubscribe as to subscribe. The aim of this new law is to protect consumers Faced with endless termination procedures and concerns all telecom operators, but also streaming services (Netflix, Amazon Prime, Disney+, . ) or the subscriptions to paid channels (Canal+, BeIN Sports, RMC Sport, . )).

To make your Online free termination, simply :

1. Go to the section “My subscription” of your Free Customer Space
2. In the tab “Terminate my offer“, Complete with your information.
3. Reread it summary of your free termination request.
4. To validate your request.

This new procedure is a lot simpler and faster. However, you may need to go through the method below (with call from the Free Customer Service and sending a termination letter) in the case of a subscription subscribed longer, or when your Free Package has not been subscribed online.

The steps to terminate Free: Call 3244, sending the termination letter and the equipment

1. Call it 3244 To inform Free of your desire to terminate your subscription. This call is free from a free line.
2. When calling free customer service, opt for Information on the termination of your subscription.
3. Send a Free termination letter By post to the following free termination address:
   Publispatch
   Free termination
   BP 40090
   91003 Évry Cedex
4. Restore free material in 15 days which follow the validation of your freebox termination.
5. You will also have to pay Fixed free termination fees the amount of 49 €, to which can be added Variable free termination fees If you terminate your subscription during your commitment period. If you were solved at Free for another operator, these costs are you Refunded up to 100 to 150 € by your new supplier.

The termination is then effective in the 10 days Following the reception of your termination letter, the latter marking the effect of the free termination request. It is also possible to request an effective end of termination date at the end of the month in progress.

You can cancel your termination request from your customer area as long as it has not been taken into account by free.

You are looking for an internet box ? Discover the internet offers available and let yourself be guided in order to take advantage of the partner offer best suited to your needs.

09 71 07 88 21 Free Jechange Service

Free termination letter: address and model

As explained previously, after calling free customer service to 3244, You have to send your Freebox termination letter.

To which address send my free termination letter ?

Your Freebox termination letter must be sent to the following address:

Publispatch
Free termination
BP 40090
91003 Évry Cedex

You will find below a model of termination letter.

Free termination mail: model

In order to see your termination request validated by Free, you must send a letter of termination to the postal address indicated above. Your Freebox termination letter must contain the following information:

Firstname name
Address
Phone
E-mail
Customer number/Free contract

Publispatch
Free termination
BP 40090
91003 Évry Cedex

Purpose: Free contract termination

I inform you by this letter that I wish to terminate my free subscription “(indicate the name of the subscription in question)” . /. /… under the number : .. – .. – ..- .. -..

(Indicate the reasons why you wish to terminate your Free Subscription: End of commitment period, change of operator, etc.)

In accordance with the provisions of article L.224-39 of the Consumer Code, I want my termination request to be taken into account within ten days of receipt of this registered letter and that you make me confirmation of termination of my contract.

Please accept, madam, sir, the expression of my distinguished greetings.

Freebox termination: how to keep your fixed phone number ?

When you win your Freebox line, you can benefit from the portability of your fixed phone number. For Keep your fixed phone number Beginning with 09, you must call the 3179 From your fixed line to request your Rio code.

Once obtained, the Rio code must be transferred to your new Internet operator, who will take care of all the remaining procedures with free in order to finalize your termination and transition to a new internet access provider. In this case, you will not have a termination letter to send.

Termination deadlines at Free

You have the choice between two termination dates:

• 10 days after receiving your termination letter.
• The last day of the current month (on request).

Want to change operator ? Find below the Best Internet offers of the moment, classified by increasing price and available for less than 30 € per month !

The return of free material

Following your termination request, you will be asked to restore the free equipment (Freebox, TV decoder, freeplug) and their accessories. They must be sent in good walking. You have 15 days from the effective termination date to return the equipment. You will be informed by email of receipt of the material by free.

In the same way, the address to which to send your equipment will be communicated to you When you call 3244. The complete list of equipment to be returned and the return means will also be communicated to you at that time.

Get your return voucher in your free subscriber space 2 to 3 days After making your termination request from the 3244. This will allow you to return your freebox equipment and accessories at no cost.

If the equipment is in poor condition or there is a lack of accessories, Free may charge additional costs. The details of the penalties are indicated on the operator’s site and varies depending on the missing or damaged equipment, ranging from € 20 (for significant aesthetic defects) to € 480 (for a damaged Devialet Player)

Free termination fees: reimbursement and prices

The termination costs of a Freebox offer are amount to 49 €. You can be exempt from termination fees if you have a so -called pattern “legitimate”(Dismissal, death of the holder, incarceration, hospitalization or disability, move abroad or in a zone not covered by free, . )).

If you do not enter one of the previously mentioned cases, you will have to pay Fixed free termination fees, the amount of 49 €.

Refund of free termination fees if you resound your free subscription to go to another operator, this one you Refund your termination fees up to € 100 or even 150 € According to operators. This measure is implemented by all operators in order to facilitate the recruitment of customers of their competitors.

Most Free offers are without engagement, Whether it’s free 2 € mobile packages, unlimited free and free series, but also freebox delta, freebox delta s and freebox pop. However, the Freebox Revolution is offered with a 12 -month commitment.
So, if you want to terminate your Freebox subscription During your commitment period, You will have to pay them Variable termination costs (which are added to the fixed termination costs of € 49). The amount of variable termination fees is generally equal to price of your subscription multiplied by the number of months of commitment.

Free termination: Refund reimbursed the termination fees

If you have your free subscription, you can be reimbursed for your termination fees by your new operator. To do this, it is generally necessary Complete a refund request form. The procedures differ according to the internet access provider that you choose after having terminated Free.

Reimbursement Free termination costs by SFR

When you terminate your Free subscription to subscribe to an SFR offer, your new operator reimburses you Up to 100 € closing costs as well as remaining subscription fees. To be reimbursed, you must fill online the SFR refund form and join the last invoice of your former operator (dating from less than three months).
Your reimbursement of free termination fees will take the form of a have on your next invoices in a delay of 5 weeks After receiving your request by SFR.

Attention ! To be reimbursed by SFR, remember to make your request to reimburse the termination fees less than 60 days after terminating your free subscription.

Reimbursement Free termination costs by Bouygues Télécom

In order to be reimbursed for your termination costs by Bouygues Télécom, you must complete the refund request form. It is possible to carry out this approach online, or by post by printing your form and sending it to the following address:

SOGEC Gestion – EG40
Up to € 100 of coverage on the termination costs of your old FAI
91973 COURTABOEUF Cedex

If you choose the postalway, remember to join the following parts in the envelope for your request for reimbursement of free termination costs:

• Copy of the first invoice issued by Bouygues Télécom.
• Copy of all the pages of the last invoice issued by your former operator, dating from less than 3 months.
• Banking identity statement (RIB) including your IBAN and the BIC.

The refund takes the form of a bank transfer made within about eight weeks after receipt of your request by Bouygues Telecom.

Reimbursement Free termination fees by orange

With Orange, the request for reimbursement of termination costs is fully online: your new operator reimburses you up to € 100 for subscription to an ADSL and VDSL2 offer and up to € 150 for a fiber subscription. You carry out your approach on the Orange site by filling out an online form to which it will be necessary to attach the copy of the last invoice of your former operator mentioning the termination costs, the date of the invoice and your contact details.

Frequent questions about free termination

How to terminate your free subscription ?

To terminate Free, you must first call the 3244 and choose the option Information on the termination of your subscription. Then you have to send a Free termination letter at the address Publidispatch, free termination, BP 40090, 91003 Évry Cedex. You then have 15 days To restore your Freebox material. The free termination fees that you will have to pay is a minimum amount of 49 € to which can be added a sum corresponding to variable termination costs if you terminate your Free Subscription before the end of your commitment period.

To which address send your free termination letter ?

Your Free termination letter must be sent to the address next :

Publispatch
Free termination
BP 40090
91003 Évry CEDEX
You can use the Free termination letter model Present in this article to carry out your termination letter.

What is the amount of termination fees free ?

When you win your free subscription, several costs may apply. THE fixed termination fees are always 49 €. If you resound your subscription during your commitment period, Variable termination costs can apply. In the case of a commitment to 12 months, They are equal to the total amount of your remaining monthly payments. If you are committed to 24 months, your Variable termination costs amount to all remaining monthly payments of the first year to which are added 25% of the remaining monthly payments for the second year.

What are the termination times at Free ?

When you terminate your Free Subscription, you have the choice between two termination dates. Either your termination becomes effective 10 days after receiving your termination letter, either you ask your operator to end your subscription to the End of the current month.

How is the return of free material after termination ?

Once your free subscription is terminated, you have 15 days to return the equipment to your operator. You will get a right of return In your free free subscriber area 2 to 3 days After making your termination request. Free will notify you by email once your equipment is well received.

How to keep your fixed phone number despite free termination ?

To keep the same landline number, you must call the 3179 From your fixed line and request your Rio code. Then, you will have to send this code to your new Internet access provider which will take the necessary steps with free.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Ask for a free reminder by an orange advisor:

Service reserved for new subscriptions. Already customer ? Please contact 3900.

An orange advisor will remind you of within 48 hours

By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Updated on 08/18/2023

Former editorial manager, Marianne joined Selectra in 2014. A graduate of a Master 2 International Media, she is the manager in charge of all the contents of the Télecom pole.

Remove your freebox with ease at least at no cost

You want to change freebox or leave Free for another supplier ? The steps for terminate your freebox depend mainly on your situation (termination box with change of operator, number portability, housing not eligible for free fiber, etc.)).

How to proceed to a Freebox termination at no cost ? What are the steps to be taken according to your situation ?

How to terminate your freebox ?

The Freebox termination procedure has changed somewhat. You no longer need to connect to your customer area to recover a Freebox termination form.

You must now contact Free at 3244 (the call is included from your Freebox line) then send a Freebox termination letter by mail to theFreebox termination address next :

Publispatch
Free termination
BP 40090
91003 Evry Cedex

This is the procedure to follow when you wish to terminate your contract:

• without changing operator,
• Without fixed telephone number portability,
• due to free moving abroad or if your new accommodation no longer has the free eligibility (freebox adsl or fiber).

Freebox termination letter: model

After informing customer service to terminate your Freebox subscription to 3244, you must send your termination letter to the operator. Here is a standard termination letter model to put an end to your Freebox subscription:

Firstname name
Address
Phone
Mail address
Customer number/Free contract

Publispatch
Free termination
BP 40090
91003 Évry Cedex

Purpose: Free contract termination

This letter to inform you of my wish to terminate my free subscription – name of the subscription in question . This subscription was subscribed to the JJ/MM/AAAA under the following phone number:-/—-/-/-/–.

The reasons behind my desire to terminate my free subscription are: – Give the reasons why you want to stop your subscription (end of your engagement period, price increase, passage to competition, poor quality of equipment, . .

In accordance with the provisions of article L.224-39 of the Consumer Code, I ask you to take into account my termination request within 10 days of receipt of this registered letter registered. I wait for you to send me confirmation of the termination of my free contract.

I beg you to accept, madam, sir, the expression of my distinguished greetings.

Freebox termination: keep your phone number

If you want to change your supplier but keep your phone number in 09, follow the following procedure:

1. call him 3179 From your fixed free line.
2. Note your Rio code.
3. Transfer it to your New Internet access provider.

From there, It is he who will take care of all the steps with free To launch your termination. There is no termination letter to send.

Good to know that the 3179 is a number free From any operator and available 24/7. During your call, the vocal server will set out your Rio code in a few seconds.

If you were solving your freebox from abroad, You can get your Rio code by calling the +33 6 60 61 46 14 (Price of a call to France).

You are looking to terminate your Freebox subscription but you do not know which internet offer you turn ? Contact our advisers who will help you find The most suitable formula to your needs and your wallet.

How to terminate free mobile ?

The steps to terminate a Free Mobile subscription or a Free Internet and Mobile offer are the same as those allowing your Freebox subscription to be ended.

How long does it take for a freebox termination ?

Your Freebox termination is effective about 10 days After the date of receipt of your Freebox termination letter. You can also ask free customer service to take into account your termination until the end of the month.

72 hours after validation of your termination, you can download a return voucher for your freebox equipment. You will then have 15 days to send.

In total, a freebox termination takes on average 15 days.

Good to know as long as free has not taken into account your termination, you have the possibility ofCancel your Freebox termination From your subscriber space.

How to terminate your freebox without termination costs ?

Free termination costs are broken down into two categories:

• Termination fees fixed, that 49 € At Free, regardless of the Freebox you want to terminate.
• Termination fees variable, whose amount depends on the remaining commitment As you terminate your subscription.

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Fixed termination costs at Free: how not to pay them ?

Whether you hold the freebox crystal, freebox mini 4K, freebox revolution, freebox one or the freebox delta, your subscription is Without a commitment of duration, You can therefore terminate your contract when you want, and without termination fees.

Only fixed termination fees, of an amount of € 49 at Free, You will be billed at the end of your account.

However, you can be exempt from these compulsory Freebox termination costs if your freebox termination is due to a legitimate reason ::

• dismissal,
• Holder’s death,
• incarceration,
• Handicap or hospitalization,
• move abroad or in an area not covered by free, etc.

In one of these situations registered as a legitimate reason, and subject to the Presentation of proof, You will not have to pay the freebox termination fees.

If you do not enter one of the cases listed previously, you will have to pay free termination fees. However, it is possible to make you Refund by your new operator for a maximum amount ranging from 100 to 150 €.

How to be reimbursed for termination costs free ?

Most Free offers are offered without engagement, In connection with the tariff policy and the brand image of the operator, which aims to be flexible and without constraint.

However, certain offers such as Freebox Revolution TV by Canal are associated with a one -year commitment due to their extremely advantageous price in the first year (19.99 €/month instead of 44.99 €/month).

Other offers benefit from a Promo Freebox and are also subject to a one year’s commitment, To justify reduced prices of the first year.

If you have subscribed with commitment, you may have to pay Freebox termination fees If you resilled your subscription during your commitment period.

These costs, which are called variable costs, will be greater or lower depending on the number of months of commitment remaining on the date of your termination. It is possible to Calculate your variable termination costs Depending on your situation:

• If you are committed to 12 months : you have to pay the all of the remaining monthly payments.
• If you are committed to 24 months and that you resilled during the 1st year : you must adjust the monthly payments until the 12th month + 25% of the second year.
• If you are committed to 24 months and that you resilled during the 2nd year : you must settle 25% of the remaining monthly payments.

THE Variable termination costs free can therefore rise to Several tens of euros. To this amount are added fixed termination fees that are 49 € At Free. So your total termination fees can exceed the hundred euros If the Free offer is terminated several months before the end of the commitment period. Fortunately, the other operators reimburse you your fixed and variable free termination costs.

Good to know the reimbursement offer of operators generally allows you to terminate your freebox offer at no cost. Indeed, it amounts to 100 € For SFR And Bouygues, and at 150 € For Orange On a fiber subscription. Thus, you will only have to pay in the event of exceeding the amount granted.

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How to restore your freebox equipment ?

In the event of freebox termination, you must return all the equipment and accessories specific to your freebox. These must be returned in Perfect working condition. To send this sending, you have a Maximum period of 15 days Once your free subscription has been terminated.

By calling the customer service To inform Free of your termination wish, all the steps will be communicated to you.

You can also go to your Free subscriber area 2 to 3 days after your request to recover your right of return : this will allow you to return your equipment to your operator without having to pay for the care and transport of the package.

Print your good And place it inside your package then place it in the Relay package closest to you in the deadline (15 days from the effective free termination date).

Good to know in the event of a termination freebox delta, you do not have to make your Player Devialet. Indeed, the Free Internet offer is used thanks to this case that you buy for the sum of 480 € (or for rent for € 6.99/month, without engagement). You can therefore keep it despite your termination, since it is compatible with the offers of Other operators. If you have opted for a payment in several times at no cost, you will have to continue to pay your monthly payments, even if you have terminated your subscription.

All about free

• Contact Free Customer Service
• The characteristics of the Freebox Pop
• The Free Package at € 19.99
• The BeIN Sports option with its freebox
• Terminate your freebox

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