Free network.Fr

Here are the most recent problems reported by free users via our website.

Does free have a breakdown?

If you encounter problems, please submit a report below.

Free (Freebox) offers individuals and companies fixed and mobile telephony services (including SMS), Internet, TV and multimedia. Free is under development of its 4G network.

Problems in the past 24 hours

The following graph shows the number of reports we have received on free per hour of the day in the last 24 hours. A breakdown is determined when the number of reports is greater than the base line, represented by the red line.

For the moment, we have not detected any problem on free. Meet problems or breakdown? Leave a message in the comments.

Most reported problems

Here are the most recent problems reported by free users via our website.

• Internet
• Total breakdown
• Phone
• Television
• Wireless
• E-mail

Live breakdowns

Card loading, please wait.

City	Type problem	Time postponement
Paris	Internet	an hour ago
Creil	Internet	5 hours ago
Strasbourg	Total breakdown	6 hours ago
Lille	Internet	6 hours ago
Strasbourg	Internet	6 hours ago
Montbard	Television	6 hours ago

Community discussion

Advice? Frustration? Share it here. Useful comments include a description of the problem, the city and the postal code.

Beware of “assistance numbers” or “recovery” accounts that could be displayed below. Make sure to report and vote against these comments. Avoid publishing your personal information.

Free problems

Latest breakdowns, problems and problems of problems in social media:

• Maryne Fourny (@maryne) reported 5 minutes ago @Freebox waiting for reimbursement for 2 months it starts to be long shabby customer service
• Heisenberg���� ( @_moha213) reported 8 minutes @Charchourf @Freebox I have been from 59 since 8 am I have more wifi
• Alta (@alta_cake) reported 9 minutes ago since yesterday there is a big breakdown @freebox and it is today that they come to settle the fiber �� I hope it will be a problem
• Thomas. (@Byzey_) reported 10 minutes @Freebox is serious the wifi connection and the network that bug without warning without warning . ��
• Pepsinordi (@chocolat_killer) reported 12 minutes ago @Freebox, breakdown for 24 hours, reported to your services: it is regional in Hauts de France. What about reimbursement ? #Free #Freebox #colere
• Tanguy Jacquet ( @mediacom87) reported 13 minutes ago still no news from my @Freebox replacement 7 days after the declaration of incident and 6 days after the edition of the UPS shipping label. And several calls for assistance which can only note the concern on my file, joke of dematerialization @xavier75
• Shoni ���� – Loki Spoilers (@sephiloki) reported 15 minutes @Freebox has been doing it since yesterday that I have no connection of the Internet, I restarted the box several times and each time it remains stuck on Step 6 Can you help me please
• François Houste �� (@fhouste) reported 16 minutes ago, so it would seem that the ADSL distributors jumped because of the storm throughout the North Seine-et-Marne. More connection. Nada. Niente. @Freebox, what do we do ?
• Veyne ( @veyne59) reported 26 minutes ago hey @Freebox has been doing more connection since yesterday I will have to explain please me
• Shoni ���� – Loki Spoilers (@sephiloki) reported 28 minutes ago @cl3m3nt_93 @freebox in Montévrain, it’s the same, since yesterday afternoon I have no internet connection
• Yorzzi (@yorzzi_ftn) reported 28 minutes ago @maxencehuet @stackiyt @freebox even I am 77 I have the same problem, they scrape VRM it starts to do too much
• Dumarquez Thomas ( @Dumarquezthoma1) reported 28 minutes ago @Freemobile 24 hours without 4G service in the Boulonnais, a hundred euros of shortfall for my part . How do we do ? 6 months of package offered ? No indication on the causes, over the duration of the cut.
• Valentin ( @kira62100) reported 32 minutes ago @Freebox @Freemobile when a return to normal in 62 for the FTTH and the mobile? And that it is he pass ? Regards a customer who slams a lot of money every month at home.
• Mr. MARTOUZE �� (@mrmartouze) reported 33 minutes ago @sephiloki @cl3m3nt_93 @freebox same problem in Esbly
• المغرد الحر (@Charchourf) reported 34 minutes ago Internet breakdown since this afternoon in the 77. All my neighborhood at Free, Freebox Blocked Step 6. And zero communication from @Freebox
• Chris Tian ( @Bottle78) reported 35 minutes ago from Sartrouville, Île-de-France @Kaaath_M This is the cat on the free #Freebox network
• �������������� �� (@samotwitte) reported 39 minutes ago @Freemobile #Freemobile mediocre networks see zero, an increasingly complicated termination with their new internal policy … “Free Helper on the phone incompetent ! This company has joined the foul methods of other thieves’ companies in short to avoid
• Thomas (@thomassacre_) reported 40 minutes ago I swear it @Freebox has been for 3 p.m. you have interest to restore connection before tomorrow or I shit on the livebox and I send it back to you
• ���� ❤️��orel���� ���� (@oreeeel) reported 42 minutes @lockhar_ @freebox I would advise you to create an access point from your phone but if your network is as non -existent as He is at home, for example, well it’s dead ��
• . (@Bsraph) reported 44 minutes oh @freemobile what’s going on with the network
• Florian (@floriandhr) reported 44 minutes ago @Freemobile I hate you how a network like yours can be broken for almost 24 hours . You are ****** and I am jerking off your apologies. Don’t answer me I just wanted to insult you for free
• �� ( @fannyd94) reported 49 minutes ago Free C of ***** I have more internet since yesterday ni on my such ni the Box C Infernal @Freebox @FreeMobile @Free react there
• Lyceo/Léo (@lyceofr) reported 53 minutes ago broke down at my home at Caen Authentication Problem @Free @Freebox SVP
• Kevin (@ktopkevin) reported 56 minutes ago @Freemobile since yesterday that repetitive network cuts, I am explained why .
• _JR =) ✏️���� ____ �� (@jraoul) reported 56 minutes from Bordeaux ago, Nouvelle-Aquitaine Panne Free or what there !? @Freebox
• Jerome Ollier (@jeromeollier) reported 56 minutes ago @Freebox and I who thought that the internet principle was that if you cut a cable somewhere, the network continues to work ! #panne #hautsdefrance #ardennes ����������
• Amélie (@c_amel_ie) reported 58 minutes @Freebox is a shame. More than 12 hours broken down ���� without any information.! A reflection to go to competition is essential !
• Yoselin (@Fallfearless) reported an hour @Freemobile hello, it’s been two months since I sent my letter of termination, I rejected my AR in April and you continue to charge me! Amazing!
• . (@Jordiinho_) reported an hour ago @OhmyBlyLymey asks @freebox who cut the connection all day
• Lyly Griezmann���� #teamgrizi �������� #Barca (@lyly_grizi07) reported a good hour ago decides to really have this line #Freebox �������� repaired

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1. * In number of 5G sites in service: 16,644 sites 700 MHz/3.5 GHz (including 4,501 sites 3.5 GHz) in mainland France on 06/22/23. See Observatory for 5G ARCEP deployment of July 10, 2023, available on Arcep.Fr.
   ** Maximum theoretical descending flow compared to 4G Free.
2. 5g : accessible in mainland France and abroad within the limits of areas covered by the Free Mobile network or partner operators, and with compatible offer and mobile. Detailed coverage on mobile.free.Fr. 5G network being deployed.
3. Unlimited calls, SMS/MMS excluding short numbers, special, surcharged and SMS/MMS surcharged.
   Mobile Internet in Metropolitan France: For non -freebox subscribers: 250 GB with Mobile 5G or 4G, 3 GB with 3G mobile; For Freebox subscribers: Unlimited 5G and 4G and 250 GB in 3G with Mobile 5G, Unlimited 4G and 250 GB in 3G with Mobile 4G, 3GB in 3G with 3G Mobile. Flow rate reduced beyond 250 GB / 3 GB.
4. (1) According to the IFOP study for Free, representative sample of 401 Free mobile subscribers interviewed from 05 to 07/04 and from 12 to 14/04/2023.
5. (2) According to the Customer Satisfaction Observatory – Edition 2022 published by ARCEP on 05/11/2022. CSA study carried out from 24/09 to 12/13/2021 on a representative sample of 2194 people (fixed) and 564 people (mobile) having contacted their customer service following a problem. See the full study on the Arcep website

1. Offers subject to conditions, valid in mainland France according to network coverage and with a compatible mobile.
   Offers reserved for subscribers residing in mainland France or justifying a stable link with metropolitan France, subject to reasonable use of services (see price brochure on mobile mobile.free.Fr).
   SIM/ESIM: 10 €.
2. Communications (excluding short numbers, special, surcharges and SMS/MMS overlapping) for private use between two individuals. Communications from abroad, within the limits of areas covered by the network of Roaming partner operators and with compatible mobile. Communication from the United States: our partner operator stops its 3G network: more information on free assistance-calmly prepare my stay in the United States. 5G/4G/4G+: valid in mainland France, subject to a compatible mobile and network coverage 5G/4G/4G/4G+. 5G/4G/4G+ network during deployment. 4G available abroad in the coverage areas of Roaming partner operators. Free wifi : Internet in wifi via freewifi hotspots in mainland France and with EAP-Sim compatible mobile.
3. Free Ligue 1 service : Offer valid in mainland France, reserved for Free and Free Series Package subscribers. Access to the best moments (in the form of extracts) of the matches of the 2022/2023 season of Ligue 1 and to programs on football. Service available on compatible smartphone (Download the application from App Store or Google Play and creation of a necessary account). Limited to a connection both. Subject to having a broadband internet connection. Connections to the mobile Internet linked to the use of this service are billed or deducted from the mobile package. Service published by Free SAS.
4. Freebox Pop subscriber rates :: € 9.99/month, a reduction in 10 €/month valid on a single free package, and € 15.99/month, a reduction of € 4/month within the limit of three Free packages, reserved for subscribers with a Freebox Pop package subscription, as part of the multi-line offer (even RIB and even address).
5. Freebox subscriber rates (excluding Freebox Pop subscribers) :: € 15.99/month, a reduction in 4 €/month within the limits of four Free packages, valid for any new subscription and reserved for subscribers with a Freebox package subscription, as part of the multi-line offer (even RIB and same address).
6. Loss of discounts in the event of termination of the Freebox Pop/Freebox package subscription. Reduction not cumulative with the offer at 0 €/month (package € 2). In the event of holding the offer at 0 €/month, only the most advantageous reduction applies: reduction (s) of € 10/month and if necessary 4 €/month targeted above above.
7. € 2 package : beyond 2 hours of calls/month: 0.05 €/min For calls to mobiles and fixeds from mainland France, from Europe and DOM (towards the fixed and mobiles of Metropolitan France, Europe and DOM) and invoicing at the rate in force for calls to other destinations included. Beyond 50MB/month: 0.05 €/MO in mainland France, from Europe and DOM. Minutes and MO not used not reportable the following month. Communications from mainland France to destinations not included in the package and from abroad (excluding Europe and DOM) available only with international and travel options. Preliminary activation of options in mobile subscriber space.free.FR (payment of an advance on consumption of € 10 per bank card when activating one of the two options).
8. Booster 5 GB option: valid only with the € 2 package. € 9.99/month if concomitant subscription to the package +€ 10 billed if subsequent subscription. 5 GB (beyond 0.05 €/MB) per month in mainland France, 3 GB (beyond 0.05 €/MB) per month in Europe and DOM and unlimited calls in mainland France and DOM (excluding Mayotte).
9. Mobile insurance: reserved for free mobile subscribers for any new order of a mobile. 12 -month commitment. Variable insurance rates depending on the brand, model and characteristics of the ensured mobile. Two claims per year maximum. See limits and conditions in the information instructions. Insurer: AXA France IARD – RCS 722 057 460. Broker Manager: SPB – ORIAS 07 002 642
10. Recovery offer Valid for the resumption of a smartphone you own, at a minimum value of € 10 (estimated by start -up depending on the model and the state of the smartphone following the responses given in the online estimate questionnaire). Upon receipt of the mobile, RAMMERCE will control the conformity of the state of the mobile to the declaration made in the estimate questionnaire and will confirm the estimated recovery value. The transfer will be made within 5 days from the confirmation of the amount of recovery of the smartphone. Erasing your data by starting the validation of the recovery before any reuse of your phone.
11. Bonus recovery Valid for any new order from a smartphone eligible for the Bonus recovery and with Free Mobile Package: in addition to the amount of the recovery up to 100 € of recovery bonuses paid by bank transfer per start -up.
12. Erasing your data by starting the validation of the recovery before any reuse of your phone.
13. Free Series: offer not combined with any promotional offer. No possible migration of a 2 € or free package to the Free series.
    Calls, SMS, MMS unlimited from Europe and DOM to the fixed and mobiles of Europe, from the DOM and Metropolitan France. Internet 18 GB/month from Europe and DOM; Beyond: 0.0021 €/MB From Europe and Dom. See details of the prices of communications outside the package applicable during the 12 months in the “standardized free series information sheet” on mobile.free.Fr
14. Free package: Unlimited Internet in 5G/4G/4G+ for Freebox subscribers: the data volume is reduced to 250 GB, in the event of termination of the FreeBox subscription.
    Calls, SMS, MMS from Europe and DOM to the fixed and mobile Europe, Dom and Metropolitan France and from the United States, Canada, South Africa, Australia, New Zealand and Israel to the fixed and mobiles of the same Metropolitan countries and France. Internet 35 go/month in 4G from Europe, Dom, Switzerland, Guernsey, Jersey, Ile de Man, Saint-Barthélemy, Saint-Martin, United States, Canada, Mexico, Argentina, Brazil, Algeria, Tunisia, Israel, Turkey, South Africa, Australia, New Zealand, India, Malaysia, Thailand, Sri Lanka, Bangladesh, Russia, Ukraine, Serbia, Montenegro, Belarus, Macedonia, Armenia, Georgia, Kazakhstan, Pakistan, Ouzbekistan, China ( Kong, Macao), Senegal, Madagascar, Comoros, United Arab Emirates, Colombia, Costa Rica; beyond 35 GB/month: 0.0021 €/MO From Europe, DOM and invoicing at the rate in force from other destinations.
15. Fixed destinations included (Free Series) : Azores, South Africa, Åland (island), Alaska, Germany, Andorra, England, Argentina, Australia, Austria, Bahamas, Bahrain, Baléares, Belgium, Bermudes, Brazil, Brunei, Bulgaria, Caymans (islands), Canada, Canaries (Islands), Chile, China, Cyprus, Colombia, South Korea, Corfu, Costa Rica, Crête, Croatie, Cyclades, Denmark, Scotland, Spain, Estonia, United States, Faroe (islands), Finland, Gibraltar, Greece, Guadeloupe, Guam, Guernsey, French Guyana, Hawaii, Hong Kong, Hungary, American Virgin Islands, India, Ireland, Northern Ireland, Iceland, Israel, Italy, Japan, Jersey, Jordan, Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Madeira, Malaysia, Malta, Man (island), Northern Mariannes (islands), Martinique, Mayotte, Monaco, Norway, New Zealand, Panama, Easter (island), Paraguay, Pays de Galle, Netherlands , Peru, Poland, Portugal, Puerto Rico, Slovak Republic,Czech Republic, Romania, Russia, Saint Barthélemy, Saint Martin, San Marin, Sardinia, Sicily, Singapore, Slovenia, Sweden, Switzerland, Taiwan, Thailand, Trinity & Tobago, Vatican and Venezuela.
    Dom : Guadeloupe, French Guyana, Martinique, Mayotte and Reunion.
    Europe : Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, , Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia and Sweden + Saint-Pierre and Miquelon.
16. 4G+ free box package :: Offer without commitment subject to conditions, valid in mainland France, exclusively at the subscription address of the subscriber, subject to technical and geographic eligibility and 4G/4G+ coverage (during deployment) 250GB/month of internet 4G/4G+ mobile; reduced flow beyond. Commissioning costs: € 19. Termination fees: € 29. 4G+ compulsory boxes and provision.
    Maximum theoretical flows, with compatible equipment.
    (2) Variable flow depending on the length of the line. Theoretical maximum descending speed.
    (3) in areas covered respectively by the aggregation of two or three 4G frequency bands.
    (4) Satisfied or reimbursed: in the event of termination within 30 days of activation, reimbursement of the 1st month of subscription as well as the costs of putting into service. Exemption from termination fees. Return costs not reimbursed.
17. See contractual summary and price brochure for mobile offers.free.Fr.
18. Recommended hands -free kit
19. The specific absorption (DAS) absorption flow quantifies the exposure of the user to the electromagnetic waves of the equipment concerned. The maximum authorized DAS is 2 W/kg for the head and the trunk and 4 W/kg for the members.
20. Piracy harms artistic creation.
21. Free Mobile uses Iliad78, payment establishment approved by ACPR, acting as a technical service provider.