Bad news for Freebox subscribers? This service could soon disappear

My commitment period being completed, I do not wish to renew my contract at your Internet Free – Telephone – Television service. I therefore announce my decision to terminate my subscription, and ask you to make the appropriate measures to end the contract that binds us.

How to terminate your free internet subscription and its freebox ?

The internet speed of your freebox revolution, freebox crystal, freebox mini 4K, freebox one or freebox delta decoder plays tours you ? Or you have decided to test a competing internet offer because the ADSL or the fiber are cheaper ? The latest act of your freely life is now to terminate your fixed internet subscription. Thanks to our guide, find the solution to break the free internet contract and restore the freebox at no cost. Change online internet service provider (ISP) and leave Free at any time.

Discover our file to learn all about the termination of a free offer.

1. How to terminate an internet free offer by recommended ?

When you have to send the termination letter to Free ?

To terminate your Free Internet package, simply ship a termination letter to the operator’s customer service, by registered mail with acknowledgment of receipt. The time to take into account your request is 10 days from the date of receipt of your unsubscribe letter.

Free now offers contracts including a minimum period of engagement during which the termination of your Freebox subscription requires penalties. To learn more about termination conditions, you can connect to the subscriber space on Freebox my account or directly request free customer service at 32,44.

Can we choose the end date of the Freebox subscription ?

Free is known to quickly cut the Internet connection. If you move, you certainly want to take advantage of an internet connection until the date you leave the accommodation. If you wish an effective termination on a date defined by you, you have the right to request a termination date Precise to Free. However, we must comply with the minimum notice of 10 days from the notification of the termination request to Free Box Internet.

What letter to stop a free internet subscription ?

By using our Termination Letter Model for Free, you just have to enter your address and line number, and the request will be written automatically. It is fully in line with what Free requires to take into account a request.

The letter of termination of a Free Internet offer

Registered termination letter with acknowledgment of receipt
Purpose: termination of the Internet Free offer

I inform you today by this letter of termination sent by registered mail, that I would like to end my internet free subscription, for the line whose number is (Indicate the free contract number).

My commitment period being completed, I do not wish to renew my contract at your Internet Free – Telephone – Television service. I therefore announce my decision to terminate my subscription, and ask you to make the appropriate measures to end the contract that binds us.

Thank you for taking my request into account upon receipt of this registered letter, and send me in return a letter confirming the term my contract.

Please accept, madam, sir, the expression of my distinguished greetings.

(Subscriber’s signature)

How to send your termination request ?

To send your letter by registered mail with acknowledgment of receipt, our interactive service allows you to carry out your procedures From your home. Free yourself from the constraints, you can prepare and ship your termination request 24 h/24 and 7 days a week.

The must ? In addition to the paper version, You keep the copy of the letter. All the elements (proof of deposit, follow -up, accused and copy) are placed in your customer area.

2. What are the termination costs of a free box ?

When can be canceled a free-cost freebox ?

As soon as the 12 -month initial commitment period is over, you can freely terminate your free internet offer. If the contract of your Freebox is without obligation, you are not obliged to wait. Note that you can also cancel your freebox during the commitment period. Nothing prohibits you. But you will then have to pay termination fees in Free. Also note that Free systematically invoices line closing costs When breaking an internet contract, even without commitment. The amount of service cuts are 49 €.

How to calculate the termination costs of a freebox free ?

If you are still engaged at the time of termination of your Free Internet offer, you will have to pay termination fees. The costs are equal to all the monthly payments remaining until the end of the commitment period.

An example: you have subscribed to a freebox revolution offer at € 19.99 per month, with a 12 -month commitment. As you resilled your freebox, it remains 5 months until the end of the commitment period. You will have to pay termination fees in Free, for an amount of € 19.99 x 5 months, or € 99.95. If we add the service costs of the service, or € 49, the total to pay in Free at the time of termination will be € 148.95.

Fortunately, most internet service providers offer to reimburse you with part of the free termination fees if you subscribe to them. The cost reimbursement amounts can reach € 150.

How to terminate free at free during commitment ?

In certain situations, the costs of termination and cutting of the service imposed by Free during the commitment period are not due (proof must be attached):

• Non-eligibility of the line, despite the information previously obtained;
• non-execution of services by free;
• withdrawal of an authorization from a right of way which makes it impossible to provide Internet services;
• Death of the owner of the Free contract;
• modification of the contract by free (mail to be sent within four months);
• move for a long time, outside the French metropolitan territory or move outside a coverage area;
• illness or physical handicap making it impossible to use the service;
• over -indebtedness, dismissal of a permanent contract;
• incarceration for a minimum duration of 3 months;
• case of force majeure within the meaning of the jurisprudence of the Court of Cassation.

If you resound your freebox with a legitimate pattern, it is essential to use a letter model that corresponds exactly to it. The letter of termination letter that we offer is interactive. When you select your termination pattern, its content automatically adapts. Of course, the termination address for Internet Free offers is included in the letter.

3. Free subscription: what is the withdrawal period ?

By subscribing at a distance, the new Free subscriber has a 14 -day withdrawal period, from the date of receipt of the last material made available by free. Our generator of letters offers you a withdrawal mail model, that you can send to Free directly by registered mail with acknowledgment of receipt.

Please note, the withdrawal address is different from that of termination. Here is the withdrawal address:

Free withdrawal
C/o Publidispatch
6, rue desire Prévost
91075 Bondoufle.

4. How to keep your phone number Free ?

Where to find my identity statement operator (Rio) free ?

The operator identity statement (RIO), which you will send to the new operator, allows you to keep your number. To obtain it, call 3179 from the fixed line, or 0805 92 3179 from another telephone line. With the Rio, the new operator will carry out the portability of the number and automatically launch the termination of the Free offer.

What to do if portability is not usable ?

There are indeed cases where the portability of the fixed telephone number is not possible. The most common case takes place when you want to keep your number while you move to another city which is not part of the same “Elementary numbering zone” (01, 02, 03, 04 or 05). In this case, solve your free package by registered mail, and also subscribe to a new offer.

5. How to restore your freebox ?

Equipment (box, TV decoder, plugs. ) must be returned to Free at the end of the Subscription Procedure. Depending on how to end your Free contract, the restitution of the equipment may or may not be the responsibility of the subscriber.

In the event termination of the Internet Free by portability

When termination by the new operator is effective, this will be indicated in your free customer area. You can download a material return label for free. It will then be enough to print it and deposit the complete equipment in a Kiala relay point.

The restitution address after the termination of your Free offer

You have to start by sending your termination letter to Free. If you send it at the same time as your equipment, it will not be taken into account ! When it is processed, Free will inform you by e-mail of the effective date of termination. In this email, the Freebox equipment has been asked to be returned to the following address: Freebox – C/O Publidispatch – 6, rue Désir Prévost – 91075 Bondoufle

However, if you reconnect on your free subscriber space, you will find a return voucher to download. This will allow you to put your package in a UPS relay for free.

Do not restore your Free Devialet Player !

If you have subscribed to an offer with Freebox Delta, you have probably ordered the Free Devialet Player. It belongs to you, so you should not return it to free. The Player purchase contract is not terminated when you give up the Freebox Delta. You must therefore continue to pay it if you bought it on credit, or sell funding. The Free Devialet Player will be usable without the Freebox Delta. On the other hand, the power plug is owned by free. It must be returned at the same time as the Freebox Delta.

The costs of non-return to equipment and freebox

Free invoices a penalty for each missing or degraded element.

Freebox non -return costs

Freebox Revolution	Freebox Crystal	Freebox Mini 4K
250 € the server	150 € the ADSL case	200 € the Server Mini 4K
250 € the player	200 € the HD TV case	200 € the mini 4K player
40 € the freeplug	150 € the HD Light TV box	20 € the remote control
20 € the remote control	40 € the freeplug	30 € the fiber kit (garter and SFP)
10 € the game controller	20 € the remote control
100 € the femto case
50 € or 20 € the CD/DVD/BR player

6. Termination of a Free Subscription in Questions Answers

How to terminate free for free ?

Going to your free subscriber space does not allow you to terminate your subscription contract. You must send a termination letter to free customer service. The sending of your request must be made by registered letter with acknowledgment of receipt (LRAR). After the end of the commitment period, the termination of his subscription contract is done at no cost (apart from closing costs). Other legitimate situations and reasons authorize an exemption from costs during termination: non -eligible line, Modification of CGV, loss of employment.

When to terminate your free subscription ?

The contract with the FAI Free can be terminated at any time. The end of the contract, however, exposes to the payment of early termination fees, if the Free Subscriber is still under commitment. The easiest way to put an end to your subscription is to wait for the deadline for the commitment and to respect the duration of the notice.

Where to send your letter termination to free ?

The registered letter must be sent to the termination service of the Internet access provider. According to the subscription offer subscribed to the operator Free, the termination address may vary. With our online service, the coordinates of the competent service are updated automatically.

Here is for example the postal address of Free to stop a fiber optic offer:

Freebox termination
Publispatch
BP 40090
91003 Évry Cedex

What are the termination costs at Free ?

The costs billed by Free and its termination service depend on both the duration of engagement and the date of breaking of the contract. Failing to have a legitimate reason and in the event of a contract with a commitment period, the costs amount to a fifth of the remaining monthly payments. He add to this sum an amount of € 49, necessary for the closure of the service, which are systematically billed.

7. Terminate free with all our guides

When and how to stop your free subscription ? Discover it guide by guide.

• Free € 2
• Free termination in the event of death
• Free Internet box return
• Free termination fees
• Free mobile insurance termination

• Free Mobile Package termination
• Free Delta Box termination
• Free mobile termination letter
• Mobile termination Free – 5 points

Send your termination letter by registered mail, without getting around

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• This model contains the formulations for all the reasons for termination of the contract and internet box, and theFree termination address.
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Bad news for Freebox subscribers ? This service could soon disappear.

This application is free of charge to freebox and free mobile customers, but perhaps more for a very long time. Because it could soon no longer exist.

What is this free service which is brought to disappear ?

In 2020, a little to everyone’s surprise, Free participated in the Ligue 1 TV rights tender for the period 2020/2024 and won the “Digital” lot. A great first for the operator who had then launched his application Free Ligue 1 Uber Eats. This service allows it to distribute on an application or channel 63 of the Freebox Dozens of extracts in quasi-directing of each Ligue 1 meeting.

The principle is simple: a few seconds after a goal, a big opportunity or a spectacular stop, a notification alerts you allow you to review the limitless action. In addition, at the end of each match, a summary is available. Until the end of the season, this service is included without any additional cost for all freebox and free mobile subscribers, and billed € 3.99/month for non -free customers. Except that it could not last beyond the current season.

Last week, the Professional Football League kicked off the Ligue 1 TV call for TV rights over the period 2024-2029. And The new rules of the game do not do free business. Currently, Amazon broadcasts 7 of the 9 Ligue 1 games every day on its channel League 1, and Canal+ the other two games. And therefore Free offers extracts in quasi-direct and summaries of each meeting. But next season and for the next five seasons, the LFP has decided to change formula.

In the new call for tenders, only two lots appear: a “premium” lot with the three best posters of each day and a second with the other six meetings. Exit therefore the “Digital” lot, owned by Free. Because the attributors will have access to total exclusivity by lot, including the rights in quasi-direct.

To justify its choice, the LFP explains that it does not wish “not scatter his product in order to maintain consistency and not penalize the consumer by forcing him to subscribe to too many subscriptions“”. Its objective is to value the French championship as well as possible. And that’s good for Ligue 1 and consumers.

But it probably means The end of the free Ligue 1 service. Probably, because you will see that everything is not lost for free.

Another hope for freebox and free mobile subscribers ?

Unless there is a huge surprise, Free is not intended to buy the TV rights of the Ligue 1 to become a diffuser. But, there is still a hope of seeing the Free Ligue 1 Uber Eats service exist beyond the current season.

Indeed, the LFP predicts that each holder of lot 1 or 2 may subsidize all or part of it. Only constraint: there may not be more than two paying broadcasters for Ligue 1. What again does not do the affairs of free.

From then on, three scenarios are possible:

1. A diffuser buys the two lots and under license to free the digital part, which can then keep the same model with a free Ligue 1 Uber eats service included for freebox and paid for non -free customers subscribers. This is not the most likely scenario. Because it would require the diffuser in question to put more than 800 million on the table.
2. Two broadcasters buy a lot each and under license to free the digital part. In this case the Free Ligue 1 Uber Eats service can continue, but free of charge and not only for freebox customers. Again, that does not seem easy.
3. The Free Ligue 1 Uber Eats service stops. This is what today seems the most likely.

You have understood, everything is not lost for free. But the game promises to be tight and the planets would have to line up perfectly so that Free can continue to offer its free Ligue 1 service. After, with Xavier Niel, we are never immune to a good surprise and the boss of Iliad is a master in the art of negotiation. And there can be a lot of things behind the scenes of the LFP.

Whatever happens, we will know more on October 17. Because that day, the Ligue 1 diffuser (s) for the next five seasons will be known (s).

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