How to change freebox offer for free

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Access to MyCanal on Freebox Revolution

Good morning,
I subscribe to the Canal+ & Cine Series offer but I do not know how to access MyCanal on my freebox revolution. I have access to Canal+ and Canal+ Series channels. But I do not find the films and the OCS series included in my offer (which I find on mycanal mobile).
Thank you in advance for your help !

Community responses

Subscribe-7576et51 Level 0 11 / 100 points
Author’s name SUBSONE-7576 and51 User published on May 10, 2023 at 9:33 am 5 months ago

Me, I am angry, I make a subscription and I cannot enjoy it on free. My TV is too old to download the application on Android.

null40436691 Level 0 25 / 100 points
Name of the author null40436691 User published on May 8, 2023 at 8:13 p.m. 5 months ago

I too impossible to connect to the box I have the subscription but I had no decoder. Fortunately on TV it works I manage to connect to MyCanal but I wanted to connect to the box but it does not work

Fred51285 Level 0 12 / 100 points
Name of the author Fred51285 User published on April 20, 2023 at 9:49 p.m. 5 months ago

Good morning. If it can help. FREE, TV, TV, Canal+, Channel 8 “All programs”, (or green touch of the remote control, “All programs” menu) going down the page we find a line “channels” and there we find Netflix, Ciné+ , Ocs, paramount channel, appletv+, action, thriller+, c+series, etc.

Yasmine49717551 Level 0 13 / 100 points

Author’s name Yasmine49717551 User published on January 28, 2022 at 1:00 p.m. over a year ago

I do not know if it can help but I manage to access the series available on MyCanal by going to the replay Canal + from freebox replay

Pierrickand Level 4 5000 / 5000 points

Name of the author Pierrickand User published on January 20, 2022 at 9:17 am over a year ago

Same answer.. MyCanal does not exist on the Revolution.

You have a Canal+ universe that is used by declaring the decoder to CANAL+ Customer Service, for Canal+ subscriptions with commitment only.
Do you have a Canal+ offer with commitment ? If yes, have you declared the Freebox to the Canal+ customer service or on the customer area material page ?
If not, you will not have your Canal+ subscription on the Freebox.

TV by canal on the freebox is even something else. The channels of this TV by Canal option are accessible in the TV universe of Free, because it is sold by Free, and it is completely independent of the subscriptions sold by Canal+. And it is also accessible on MyCanal, on other equipment than the Freebox, via the Free button (Free button when connecting to a MyCanal application).

Sandy47725022 Level 0 12 / 100 points

Author’s name Sandy47725022 User published on January 20, 2022 at 12:09 am over a year ago

I have the same.
Freebox Revolution since November 19 and, apart from Canal+ Series (with the offer of qlq weeks) I do not have access to my canal or even a channel+ !!
For Canal + It asks me for a code that I do not and impossible to associate my “my canal” on my freebox (my canal account took well before the freebox)
And yet, my Freebox Revolution Incues “TV by Canal” offer.

Pierrickand Level 4 5000 / 5000 points

Author’s name Pierrickand User published on January 19, 2022 at 10:15 p.m. over a year ago

MyCanal does not exist on the Freebox Revolution.

However, you have a Canal+ universe which is used after declaring the decoder to customer service, for an offer with commitment only.

The Canal+ universe is accessible from the Freebox menu.

How to change freebox offer for free ?

You have a free internet subscription and you wonder how to change freebox ? Our guide explains the possibilities of change of free boxes, any costs related to an exchange of boxes as well as the procedure to make your request from your subscriber space.

• The essential
• It is quite possible to change freebox as an abundance To move on to a more recent model.
• To find out precisely How to change your box free, You have to go to your subscriber space.
• The replacement of box free is totally supported In case of failing equipment.
• Changing your freebox is normally paying, but the migration is free in some cases (for example: loyal customers for 5 years or holders of old obsolete boxes).

How to change freebox offers ?

SO, how to change freebox ? Everything is done online from your subscriber space:

1. Connect using your identifier and your password.
2. Go to the section My subscription and look at the other Freebox offers to which you can claim.
3. Be payable to Relative conditions each change of free boxes possible.
4. Then validate your Box change request. A confirmation email will be sent to you to specify the procedures for returning your current equipment.
5. You will have to choose a Delivery method of the new box (by post directly at home or in relay point).

For a box exchange in relay point, You will have to make your equipment current at the same time when you get your new free box.

Note that depending on the box model you currently have, you can Change freebox package And have a new modem, but you will not be able to choose from all the models currently marketed by the operator. THE Freebox Pop And Freebox Delta are the two most recent offers of the operator, and those which are currently offered during a Box migration.

The operator considers that the Freebox Revolution and the Freebox Delta are part of the top of the range of its offer, while the Freebox Mini 4K And Freebox Pop represent the mid -range. So you can change freebox in the following cases:

• Freebox Pop migration : change of Freebox Mini 4K for a Freebox Pop.
• Freebox Delta migration : change of Freebox Revolution Or Freebox Pop for the Freebox Delta Or migration around the Freebox Delta S.
• Freebox One Towards a Freebox Pop migration.
• For older box, there migration maybe free around the Freebox Pop.

The cost of a migration is 49 €, to which must be added 10 to 20 € of delivery costs (to receive the future box, and to return your current equipment).

For example, he is not no more possible to migrate to a Freebox Pop by subscribing to a Freebox Revolution, because the operator considers that this is a passage from a high -end offer to a mid -range offer.

These Freebox migrations are only possible For fiber optics and ADSL subscribers in unbundled areas. For subscribers in non -unbundled areas, especially those with a Freebox Crystal, It is not possible to go to a more recent box model.

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Take advantage of the latest Freebox promotions !

Change freebox: in what cases and why ?

For a subscriber, change your free box can be beneficial in order to have the last equipment of the operator. Boxes are constantly renewed over the years and technologies are fast approaching.

A modem marketed 5 years ago is not for example compatible with the latest generation of Wireless Network (WiFi 6 and Bluetooth 5) or the latest audio and video reading standards (Dolby Vision, Ultra high definition 4K)). Also, to make the most of the Sweets offered by your subscription And your inclusive TV services, it may be interesting to replace your old box with a new.

Make a change of freebox also means completely changing a free internet offer. It is therefore not possible to benefit from the latest free box and keep the same monthly price that you pay so far.

Can we change freebox without paying ?

It is possible to change free offer Only under certain conditions: technical breakdown, loyalty reward or special promotion. We will detail each case below.

Change Freebox offers as a loyal customer

Sometimes the operator sets up special operations intended for his customer subscribers for at least 5 years. These concern a freebox change to a more recent offer without having to pay the migration fees of € 49.

How to benefit from this offer ? There is no specific action to do, it is the operator who decides When to share his loyal subscribers from this promotion. If you are eligible for this operator, then you will one day receive a E-mail from the operator Offering you to change your freebox offer without paying.

For example, customers subscribed to the Freebox Revolution for at least 5 years can go to the Freebox Delta for free. Of course, they will have to pay their new more expensive subscription. The migration of tenders is free, but the monthly rate remains that applied to the offer in question (the Freebox Delta costs 49.99 €/month excluding promotion against 44.99€/month For the Freebox Revolution with TV Canal).

Free change box for free during a promo

You can Change Freebox offers without paying migration fees During certain special promotions organized by the operator and which do not concern loyal customers for 5 years or more. These promotions generally take place Sometimes a year to the maximum, and last several weeks. Please note, only some migration combinations are offered.

Freebox Mini 4K subscribers had the possibility of Migrate to the Freebox Pop No cost during the summer of 2021, but it would not have been free for a change to a Freebox Delta. Conversely, the revolution subscribers had free migration possibilities towards the Delta, but not towards the mini 4K or the pop.

You will find the main ones below Freebox promotions In progress with the operator:

Change your box free during a breakdown

For technical failures and other problems linked your box, a change of freebox is possible and completely free. If you cannot resolve the dysfunction encountered, you can do Exchange your defective freebox with the operator by contacting free customer service to 3244.

This number can be reached 7 days a week, from 7 a.m. to midnight. You can also contact theOnline free assistance or go to shop. In any case, the advisor will ask you for certain information relating to your problem in order to better diagnose what does not work, and it will offer you two solutions:

1. The most common case: a defective change of freebox completely supported by the operator. You need Restore your current equipment In order to have the new functional box so as not to find yourself long without an internet box.
2. There from a technician so that it tries to solve your problem on site. This solution is sometimes proposed if the problem concerns more the telephone or fiber line than the modem itself.

Do not hesitate to perform a Complete reset of your Freebox equipment and to check the Freebox connections (Server and Player case as well as freeplugs) to try to resolve the encountered problem.

Moving: a change of freebox is made ?

When you move, you have the possibility of Transfer your Freebox line free of charge if you keep the same offer. It is generally not necessary to change your free boxes in this kind of situation.

If you have an old Freebox and you can benefit from fiber in your new accommodation, then the operator will renew free your equipment.

To make a Moving request or learn more about line transfers, See our article on procedures to be carried out in case of free move.

Should you change your box for fiber ?

If you always have a ADSL box as a free abund, You have the possibility, according to your eligibility, to go to the fiber of the operator. Free fiber subscriptions are offered to same prices that their equivalent offers in ADSL. Migration and fiber connection are offered at Free.

To find out if your accommodation can be connected to free fiber, you must carry out an eligibility test with the operator. This test is free and only takes a few minutes.

All the Recent boxes of box free (Revolution, Pop, Mini 4K, One, Delta) are compatible with fiber since a Optical fiber port is already present at the rear of the boxes, allowing them to be plugged into a fiber terminal socket. If you have an old version of Freebox not compatible with fiber, the exchange of equipment will be Made for free by the operator.

We have prepared a Comparative table of the best fiber offers of the moment on the French telecom market:

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Our advisers will guide you among the most competitive Freebox offers, depending on your eligibility.

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By clicking on “validate”, you agree to be recalled by an orange advisor. Your number will be used only for this recall request and will not be sent to third parties.

Good deals of the moment: freebox pop vs fiber power sfr

Free	SFR
See the offer	See the offer
Advantage	Video and channel premium+ series offered	Family and Netflix bouquet offered
Monthly price	€ 29.99 for 12 months Then € 39.99	26 € for 12 months Then 43 €
Fiber flow	Descendant: 5gbit/s Amount: 700Mbit/s	Descendant: 2gbit/s Amount: 700Mbit/s
Wifi 6	Included	Included
Network operator	Free	SFR
Home phone	Unlimited to fixed and mobiles in France (+ 100 international fixed)	Unlimited to fixed and mobiles in France (+ 100 international fixed)
TV	220 channels	200 channels
TV options included	Video premium (6 months) Canal+ series (12 months)	Family bouquet (6 months) Netflix or Disney+ (6 months)
Equipment	Pop server and player	SFR Box 8 and Connect TV Android
Commitment	Without engagement	12 months
See the offer	See the offer

Information valid on November 28, 2022

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100GB € 16.99 See

20GB € 5.99 See

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€ 5.99 See the offer

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€ 2.99 See the offer

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