How to call Bouygues Telecom? Quick contact at 0971008016., How to contact Bouygues Telecom customer service?

How to contact Bouygues customer service in 2023

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Announcement – Papernest Service Partner of Bouygues Telecom (number: 1064)

How to contact Bouygues Telecom by phone, on the Internet or by mail ?

A problem with your Bbox or a need for information on your Bouygues contract ? Discover the phone, the postal address and the ways to reach customer service and the assistance of Bouygues Telecom online.

Aware that the quality and speed of customer service have become key elements to meet the needs of its customers, Bouygues Telecom provides them with various means to answer their questions, assist them and solve their problems. Whether you are a mobile client or a Bbox subscriber, you will find here all the information necessary to contact customer service and the technical assistance of Bouygues Telecom.

You need help or information on Bouygues Telecom ? An advisor is available at:

What is the Bouygues Telecom customer service number ?

To obtain commercial information on BBOX Internet offers, on the mobile packages of Bouygues Telecom or on the fiber/5G coverage of the operator at your address, contact the directly 0971008016.

If you are already a Bouygues customer, you can directly call 1064 from Monday to Saturday from 8 a.m. to 8 p.m. (excluding holidays) or dial 614 from a Bouygues mobile. If you are having a problem with your package or your smartphone purchased from Bouygues and you are traveling abroad, you will rather have to call +33 660 614 614 to contact customer service.

The 1064 is the unique number to contact a Bouygues advisor for your contract as well as to report a breakdown, solve a technical problem or ask for help to configure your Bbox for example. Bouygues technical assistance is open Monday to Sunday from 8 a.m. to 8 p.m., including holidays.

The alternatives to reach Bouygues Telecom

If you don’t want to wait on the phone, and if you prefer to go through the Internet, here are some compensation for entering into contact with Bouygues Telecom customer service:

  • Online cat : a virtual assistant is available from online assistance and is exclusively reserved for connected subscribers with their identifiers. Messaging with a human advisor is only available in certain case when the cat robot offers a connection.
  • Social networks : You can send messages on the Bouygues Facebook page (https: // www.Facebook.com/bouyguestelecom) or on its Twitter account (https: // Twitter.Com/Bouyguestelecom).
  • Customer area : Once identified, you can access a lot of information on your contract, your options etc.

Trick : the “Bouygues Telecom” application is not only direct access to your customer area (invoice, consomamtion, etc. )). It is also the possibility of carrying out a diagnosis of your BBOX and launching a self-debt procedure to manage the most frequent breakdowns. Finally, from the app, you can ask your questions to a virtual assistant and be put in touch with an advisor if you have not obtained a satisfactory answer.

What is the postal address of Bouygues Telecom customer service ?

In the event of a termination or a complaint in particular, you can write to the Bouygues Telecom customer service at the following address: Bouygues Telecom customer service – TSA 59013 – 60643 CHENTILLY CEDEX.

If you win your BBOX Internet offer or your Bouygues mobile package by post, the number of your line will be deactivated and then reassured. If you want to keep it during a change of operator, you should rather recover the Rio code and request portability. The procedure is free, fast and automatically managed by your new access provider when subscribing.

Need for commercial or technical assistance ? Easily join an advisor to:

Bouygues Telecom shops

With more than 500 stores, Bouygues Telecom offers a large network of stores where you can discuss direct with advisers. To find out the address and phone number of the nearest Bouygues store, go to the Bouygues website.

Bouygues shops are a good way to discover and test the products and services proposed by Bouygues Telecom. You will be able to see the Bboxes, the TV decoders or even take charge of the smartphones presented in the store. Advisers can also manage the after-sales service in the case of an exchange of equipment for example.

In the event of a technical problem, no need to immediately move to the store: always favor assistance by phone at first.

Why contact Bouygues Telecom ?

Here are the main reasons that require contact Bouygues:

  • to have Information on Bouygues offers : call him 0971008016
  • a breakdown or a technical problem On your Bbox, your decoder or your smartphone purchased via the operator: call 1064 to have a phone advisor or go through “cat” messaging.
  • terminate your subscription : by phone at 0971008016, By recommended to customer service or via the portability of your number.
  • to relocate : Advertise your change of address on your online customer area (“Lines / Declare my move” menu) at least 20 days before to be sure to take advantage of your Bbox Internet connection on D -Day ! You will receive a confirmation SMS.
  • make a claim : Better to choose to send a postal mail to customer service.

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Announcement – Papernest Service Partner of Bouygues Telecom (number: 1064)

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Announcement – Papernest Service Partner of Bouygues Telecom (number: 1064)

Bouygues Telecom is one of the main operators on the French market. Individuals or professionals, whether to take out an offer, change it, terminate it, make a complaint or even solve a technical problem, Bouygues Telecom customer service can be reached via different channels: by phone, online, shop or mail.

We explain to you how to easily contact Bouygues Telecom ..

Bouygues customer service

Summary: How to contact Bouygues Telecom ?

By telephone 1064 To reach customer service
where the +33 6 60 61 46 14 internationally
By email From the website
By mail Consumer service
Bouygues Telecom
60436 Noailles cedex
Other means On social networks: Facebook and Twitter
Going to the nearest shop
On the Bouygues forum (from the site)

Contact Bouygues customer service and talk to an advisor

The Bouygues Telecom service can be reached, via different channels, Monday to Saturday from 8 a.m. to 8 p.m, And even Sunday for technical questions related to the Bbox Internet box.

How to contact Bouygues customer service by phone ?

To reach Bouygues Telecom customer service in order to speak with a telephone advisor, you have to compose the 1064. He or she will help you in the event of a technical problem on your current offer, in your search for mobile plan or internet subscription, if you want help in installing your equipment, to terminate your offer or even set a Problem on your bill.

Is the 1064 free ?

The call is free From a landline.
From a mobile phone, it will depend on your package. If you are unlimited, there will be no additional cost. Otherwise, the call time will be deducted from your package. As for the waiting time, it is completely free.

How to contact the Bouygues sales department?

You wish to find out about a Bouygues offer or subscribe?
The number to call in this case is the 3106, THE Bouygues Telecom sales service number, Available between 8 a.m. and 8 p.m. except Sunday.

If you want a Papernest Advisor to help you compare the offers available on the market (Bouygues or not), you can contact them at 09 70 25 21 78 (free service).

How to contact Bouygues customer service from abroad ?

To contact Bouygues Telecom customer service from abroad, you must compose the +33 6 60 614 614. The number is not surcharged.

On the other hand, the price of international communication will be charged. The cost will vary depending on the country and the operator used. However, in order to avoid headaches upon receipt of your invoice, it is advisable to favor another means of communication.

How to be remembered by Bouygues ?

The Bouygues Telecom website offers a very interesting tool that will allow you to be remembered by an advisor or an advisor. Leave your phone number in the contact form available to you, and you will be contacted immediately and free.
In addition, if you are already a customer, from your customer area, you will also have the opportunity to ask to be recalled at the time of your choice.

You wish to contact Bouygues customer service online?

To reach Bouygues Telecom customer service online, you must contact them from their website, via the operator’s Facebook page or Twitter (@bouyguestelecom).

How to contact Bouygues customer service via the site?

On its website, Bouygues Telecom offers a technical assistance, And if that was not enough, a instant messaging is also at your disposal if you have any questions about the 4G box or the edges offered.

What is online assistance ?

Before thinking of speaking with a advisor, Bouygues Telecom offers, on her website, Online assistance. Indeed, there is a good chance that the problem you encounter will already have its solution.
Once connected to the assistance, you will have the choice between “my box and my TV”, “my mobile”, “my offer and my bill” and “my 4G key”. And the more you advance, the more your search is refined … until you find the answer to your question.

How to contact Bouygues customer service by chat?

If online assistance does not bear fruit, you can contact Bouygues customer service by chat. To open instant messaging, you will need to connect to your customer area. A advisor will then take care of your request.

Compare internet and mobile offers in 5 minutes with Papernest

Announcement – Papernest Service Partner of Bouygues Telecom (number: 1064)

Compare and subscribe to a Bouygues Internet offer

Announcement – Papernest Service Partner of Bouygues Telecom (number: 1064)

How to contact Bouygues customer service on social networks ?

Bouygues Telecom is of course present on social networks. Just go to the operator’s Facebook page. An advisor will answer you as soon as possible. Likewise on Twitter: you will have to submit your request in 280 characters to @bouyguestelecom. You will have an answer quickly.

Bouygues customer service

How to access personalized self-deposition?

If you are facing a Bouygues Internet box failure, you may also have access to Personalized self-deposition, which will help you detect the source of the failure and bring you the solutions adapted to your problem.
To have access, simply log into the Bouygues Telecom site or go to the Customer Espace Application, in the “Assistance” section.

Self-yearholding will then be done in 4 steps:

  1. Box technical data scan to detect the breakdown
  2. Answer a few questions to understand the reasons for the breakdown
  3. Troubleshooting solutions will be proposed and it will be enough to perform them
  4. If the breakdown could not be set, Bouygues will then offer: to open an incident on the line, to change equipment or to be put in touch with an advisor

To speak to a Bouygues advisor, you can go to the store

If you prefer to meet personally an advisor, you can go to one of the 500 stores spread over French territory.

If you don’t want to wait, it is advisable to make an appointment before. On the Bouygues Telecom site, a search bar will help you find the shop closest to you. Indicate your address and you will know which store to go.

A Papernest advisor compares the offers and helps you choose the one you need !

How to contact Bouygues customer service by mail ?

If you prefer epistolary correspondence, the address of the Bouygues Telecom customer service is as follows:

Bouygues Telecom consumer service
TSA 59013
60643 Chantilly Cedex.

The best hours to contact Bouygues customer service

Before gnawing at your nails during the waiting time, which all thank you for waiting before being put in touch with a advisor or an advisor, certain time slots are to be preferred.

As far as possible, favor Friday, or Saturday after 1 p.m. Midi time is also a good option. But above all, above all, avoid Monday at the end of the morning or early afternoon.

Here is the detailed table of schedules to favor to contact Bouygues Telecom customer service.

The schedules to be favored to contact customer service (September 2023):

Schedules Monday Tuesday Wednesday THURSDAY Friday SATURDAY
08: 00-10: 00 AVERAGE AVERAGE AVERAGE AVERAGE Preferred AVERAGE
10: 00-13: 00 To avoid AVERAGE AVERAGE AVERAGE Preferred AVERAGE
13: 00-14: 30 AVERAGE Preferred Preferred Preferred Preferred Preferred
14: 30-16: 00 To avoid AVERAGE AVERAGE AVERAGE Preferred Preferred
16: 00-20: 00 AVERAGE Preferred Preferred Preferred Preferred Preferred

Bouygues, quality customer service

In July 2021, the results fell. The arcep (regulatory authority for electronic communications, posts and distribution of the press) and its customer satisfaction observatory published here the results of its 2021 survey on “The level of general satisfaction of users, With regard to their fixed internet access provider, and vis-à-vis their mobile operator ”(Bouygues, Orange, Free and SFR).

Regarding customer, mobile and internet service combined, Bouygues Telecom arrives in third position with a note of 5.8/10, preceded by Free (6) and Orange (5.9); SFR is last (5.6).

More specifically, Bouygues Internet customer service is Second ex-aequo aVEC Orange (6/10) behind Free (6,1), but in front of SFR (5.4).

Same position for Bouygues Mobile customer service: 5.8/10 ex-aequo with free, but behind Orange (6.3). SFR closes the step (5.6).

In terms of resolution rate after contacts with Internet customer service, Bouygues Telecom arrives in first position, ex-aequo with Orange, with a rate of 82%. Follow Free and SFR with 78%. On the mobile part, Bouygues arrives in second position ex-aequo with SFR (75%), but behind Orange (77%) and ahead of Free (68%).

Recall that these figures were obtained, according to an Ifop survey in November 2020, from a representative sample of 4010 people.

Bouygues Pro customer service for professionals and businesses

Professionals and companies can contact Bouygues Pro customer service by making up the 1064 If you are already a customer, or the 3100 For those who are not.
You can contact a free advisor to Monday to Friday from 9 a.m. to 6 p.m

Pro customers also have at their disposal certain more specific numbers to contact according to the request (non -exhaustive list):

Technical assistance for fixed or mobile customers: Numbers open between 8 a.m. and 10 p.m. Monday to Saturday
– SMEs: 1067 (free from a fixed, price of a call from a mobile)
– From abroad: +33 9 81 66 40 33

Mobile assistance : Numbers open between 8 a.m. and 10 p.m. Monday to Saturday – Useless call (15 cents/minutes + price of a call)
617 From a mobile Bouygues Telecom or the 0 825 825 617
-From abroad call him: +33 9 81 66 40 53

In case of loss or theft: 0 800 291,000 (Free call from a fixed or mobile position in France)
– From abroad : + 33 9 81 66 40 83

As a professional customer, you also benefit from a online assistance. Choose the section corresponding to your request and let yourself be guided until the solution.

You can also contact Bouygues Pro customer service by email from your customer area.

Of course, as for individuals, it is also possible to go to the store. On the site dedicated to professionals and businesses, a search engine will tell you the Bouygues store closest to your home or workplace among the 550 distributed over the territory.

Bouygues customer service

What is the Bouygues forum ?

The Bouygues forum brings together users-experts who will help you in many areas. This is not a customer service, it is a community of users Bouygues Telecom services for both mobile and internet (ADSL and optical fiber). Indeed, it would be rare if you have a problem that has not ever arrived at someone. Ask your question in the dedicated field, and you will have access to the answers concerning your request. If that was not enough, you can open a conversation. The service is open 24 hours a day, 7 days a week.

Bouygues in a few figures

The operator arrived on the telecom market in 1996. Today, Bouygues Telecom, it’s:

  • 6,438 million € turnover
  • 21.6 million mobile customers
  • 4.4 million of customers fixed internet including 2.1 for fiber
  • 550 shops
  • 22.5 million fiber sockets marketed
  • 99% of the French population covered in 4G
  • 22 631 Active 4G sites
  • next to 90% Companies covered in fiber optics everywhere in mainland France

Faq

How to contact Bouygues customer service from abroad?

To contact Bouygues Telecom customer service from abroad, you must call the +33 6 60 61 46 14. This issue is not free to the internetational and the cost of the call will depend on the country and the operator from which the appeal is issued.

Is the 1064 free ?

The call is free From a landline.

From a mobile phone, it will depend on your package. If you are unlimited, there will be no additional cost. Otherwise, the call time will be deducted from your package. As for the waiting time, it is completely free.

How to reach Bouygues by phone for free ?

Bouygues Telecom customer service offers four channels to speak with an advisor:

  • By phone at 1064
  • By chat Via the Bouyguyes Telecom website
  • By email via your customer area
  • Via them social networks (Facebook and Twitter)

How to access my B & You account ?

B & you is the mobile brand low cost Bouygues. To connect to your account, you must go to the Bouygues Telecom web page. Click at the top right on the “Connect” icon, and fill in the requested fields (surname, mobile number and password). For the password, if it is your first connection, click on “I create my customer area” and follow the steps.

Updated on July 19, 2023